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FidelityReviews 30

2.1

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Fidelity Reviews Summary

Fidelity has a rating of 2.1 stars from 30 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fidelity most frequently mention customer service, business days and financial advisor. Fidelity ranks 118th among Brokerage sites.

service
14
value
12
quality
13

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District of Columbia
1 review
0 helpful votes
Follow Dekker B.
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Fidelity is a total scam, and I want to make sure people know. They will let you deposit money easily, but once you try to withdraw, it becomes impossible. They trap your funds, give fake excuses, and leave you with nothing. I invested a lot, and it's all gone now. Please learn from my mistake and stay far away from this fraudulent investment platform...
UPDATE:
Luckily, I recently managed to get my money back from them with the help of a professional recovery agency that specializes in helping victims get their money back from fraudulent companies. By sheer luck, I avoided the worst of this terrible ordeal. If you've also been scammed and need help, contact me by email, and I'll share more details about the steps I took to recover my funds from them. My email is on my profile.

Date of experience: November 5, 2025
Portugal
2 reviews
3 helpful votes
Follow Esther R.
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Sincerely, I would like to express my gratitude and respect to this outstanding cryptocurrency recovery specialist. I am among the fortunate people on the internet who were duped but were able to retrieve my assets from a stolen cryptocurrency investment thanks to technology. Few people are fortunate enough to retrieve all they have lost to fraudsters, but thanks to
Richmond, I can be sure that I won't fall prey to bitcoin Ponzi fraud for the rest of my life. I'm incredibly grateful for everything, and if you ever become a victim of an internet scam, I strongly advise you to get in touch with them at the contact details provided above. WhatsApp: +{4473}_7-82-70__609

Date of experience: August 24, 2025
California
1 review
3 helpful votes
Follow Mariah C.
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Fidelity Investments is a sham operation. They choose to close any account they deem not worth their time because that account is not making them "enough money", and they will not notify you at all before closing the account. If you have money left sitting in that account, when they close it without telling you that money is gone and you cannot ever get it back. Every single human should stay as far away from Fidelity as possible. I was able to get most of my money after I filed a claim with wellnessreclaim.com and I got my money back within some days..

Date of experience: August 13, 2024
Florida
1 review
1 helpful vote
Follow Nolan S.
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In a regrettable turn of events, I found myself duped by this broker, losing a substantial $40,000 investment. Despite my desperate search for assistance. After filing a case with the MULDELL staff, I was able to get my withdrawal and avoid having my money and profit embezzled. You can give them a Try and Never regret.

Date of experience: May 17, 2024
Texas
1 review
1 helpful vote
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The screen shoots should say my entire issue with the bots not actually doing anything for your customers or your app!

Date of experience: October 11, 2023
Virginia
1 review
0 helpful votes
Follow Kionte B.
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I deposited a check on July 17th and when my funds became available on July 25th and I tried to withdraw they put a restriction on my account making me wait an extra day to get to my funds. I spoke on the phone with customer service and got transferred 5 different times before I spoke to the correct person. Their customer service reps are no help at all. You will be better off banking somewhere else.

Date of experience: July 25, 2023
Florida
1 review
9 helpful votes
Follow Gerard G.
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I was rolling over an Annuity. Mistake were made that cost me thousands. Their response was tough luck, close your accounts and go somewhere else. Be very cautious when choosing Fidelity.

Date of experience: June 2, 2023
Florida
1 review
1 helpful vote
Follow Tim S.
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Generally, very dissatisfied! I allowed Fidelity to manage my IRA for a little over a year with a little over $1M. At the time, I was only months a way from retirement in August 2022. From the 52 week high on the account, they lost over $100k in four months, averaging about $7,400.00 per week. I continued to plead for them to reduce my risk but their actions were slow and their inept staff of CFPs continually resisted changes in allocation of stocks to bonds using simplistic analogies like the stock market is like a roller coaster. My issue with them is they are adverse to making changes and adapting to market and economic conditions. They pigeon hole you into a set portfolio along with thousands of others regardless of individual specifics. They push diversification and a long approach only using a mix of stocks and bonds, never even considering other valuable levers of investing. They hire people with no education in accounting, investing etc. I had a biology major and a political science major resisting my pleas for reduced risk. These inept minions work under the direction of managers who are simply acting in the best interest of Fidelity. To say they have fiduciary accountability to the customer is a farce! I am a 40yr plus customer of Fidelity and have tried letting them manage my money on two occasions over that time, the first experience was mediocre at best and the second time was an absolute disaster! Worst financial decision in my life!

Date of experience: May 14, 2023
Maryland
1 review
2 helpful votes
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Poor Customer Service
January 31, 2023

I waited on a phone call for an hour and they said that nothing could be done at the time. Note that this company is the one one of the few trading platforms I have. It is by far, the slowest and the rudest customer service I've experienced. The guy I was talking to let out a deep sigh when I was talking to him. It's not my problem that you signed up for the job, but don't lash it out to customers. If my company didn't choose fidelity as its Roth IRA platform, I would've transferred long ago. Better to stick with TD Ameritrade than this site.

Date of experience: January 31, 2023
Texas
1 review
3 helpful votes
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Went to cash out my 401K, they told me I had to wait 6 days to verify my bank account first, or only other option was to request check in the mail and if you wanted before 10-14 days I would have to pay then $25 to have my check sent to via UPS. So lame that the customer has to pay anything for their lack of being able to verify a bank account. This is just a way for them to keep your money longer and risk you losing your money in a highly volatile market. I will NEVER use FIDELITY Again. They are a horrible company and most of their customer service people are unprofessional and not even trained on how to handle QDRO accounts so they tell you all your money is gone when you call sending you into a panic! #fidelitysucks

Date of experience: January 3, 2023
Colorado
2 reviews
2 helpful votes
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I opened an account with Fidelity because I was told Trader Active Pro a trading software of theirs was free. I had linked two of my external bank accounts to Fidelity and transferred money in. I tried downloading their software and could not get it to work, so I called Fidelity. An extremely rude customer representative told me I had to do two trades a month to qualify for it, before they would consider giving me access. I told him I had opened up my account for their trading software and probably would take my business elsewhere. Approximately 10 or 11 days later, after the hold was taken off of my funds I began to my transfer out of Fidelity to one of the other bank accounts I had externally linked to Fidelity. A while later I got a message saying the transfer could not be initiated in my account was locked. When I finally able to call Fidelity I was put on hold for over an hour waiting for the "back office" to talk to me. I finally spoke to Ian. I was very upset as to why they would lock my account, and he told me about my phone call asking for Active Trader Pro. He told me that day I called the rep gave me the wrong information. I didn't told him I didn't care about that I was upset they would lock my account because I decided to move my money. He then put me on hold for another half an hour. Once he came back he ask me why I was transferring it back to my other bank account instead of the account of funds came from. I told him I thought because they were both external link transfers and that was something I could do. He then started you a lot of personal questions: such as how much money I was going to transfer out, how much of my money I was going to transfer out, and why I needed to. I told him it was none of his business. He kept trying to get me not to take my money out. Finally I insisted that I would do what I pleased with my money. He finally told me I could transfer the money back to the original Bank it came from. I hung up went to transfer the funds and they were not available. I called back and spoke to another person named Dennis. He wanted to know what I needed the funds for and how much I was going to transfer out. Again I said was none of my business. He put me on hold off and on and I believe the phone call was another 30 minutes. I spent two hours my time very frustrated and upset a fidelity. I was finally able to get my money transferred out. These people are absolutely awful to me and I would not recommend them to anybody. Their customer Representatives had no right treating me this way. They obviously are taking their jobs way too seriously.

Date of experience: December 30, 2022
Washington
1 review
1 helpful vote
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Not happy about the newest addition… the chart sucks… doesn't even let you see what you want if you open multiple indicators. And if you zoom in to try to see it. You get locked in and can't move off of the chart… stupid!

Date of experience: September 20, 2022
California
1 review
2 helpful votes
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Fidelity shut down my account and banned me for life because I was an active trader. They said I was costing them too much in commisions when there were no commision fees. There was no warning about overtrading, only a shutdown. I will never use them again and I am in shock about that this even happened.
I went to Ameritrade and love it there. No Issues.

Date of experience: August 2, 2022
Washington
1 review
1 helpful vote
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I was somehow signed up for 401k through Fidelity and sadly didn't notice until it was deducted from my paycheck. I had to get the deductions to stop(hopefully) and will be taxed on my refund on something I never agreed to. My payroll has no idea how this happened which is also very concerning.

Date of experience: August 1, 2022
North Carolina
1 review
1 helpful vote
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Horrible Service
July 9, 2022

I had a mobile check deposit available to my account when I first opened my account with fidelity. I made a couple of deposits via mobile deposit. Later, they changed my account to only mail them the check. I was not notified nor given any explanation of the sudden change, which I don't appreciate. For that reason, I will not recommend Fidelity to anyone.

Date of experience: July 9, 2022
New York
1 review
1 helpful vote
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While the rest of Fidelity seems to operate well, their "Fraud department" that is supposed to "protect the client" refused to follow my instructions regarding my account. It is my money, and I should be able to appoint whomever I want as my power of Attorney. Not only did they require me to have a power or attorney, but also they dictated to me who I could NOT have on that Power. In other words, Fidelity did not accept my choice of Power of Attorney. I had to find someone else and this made things my life a living hell. Fidelity does not have the right to chose who can or cannot be my power of attorney, but they arrogated this right to themselves and caused me great financial damage. During the time my account was blocked, I lost a great amount of value, and also incurred huge expenses because of their inability to first come to a solution that I could live with, and second, after receiving the paperwork that they had requested, they were sloppy about removing the blocks that they had unreasonably added. They clearly care more about the appearance of "covering their $#*!" than they care about the welfare of their clients.

Date of experience: June 14, 2022
Pennsylvania
1 review
1 helpful vote
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To Whom it may concern,

I have been experiencing a great deal of difficulty in getting my Pension Benefits from Fidelity. I have spent several hours on their website trying to enter data but I keep getting letters that I have not provided sufficient information. I have called their customer service at least 4-5 times and have been told that my Pension issues were resolved only to receive another notice that data is missing or incorrect. I started the process in January of 2022 in order to receive my Pension benefit on April 1,2022. After numerous calls to Fidelity to address the issue in February, I was assured on Feb, 4,2022 by their representative, Jonathan Rojas, that I had met all their needs and my Pension would begin on the appropriate date. On Feb, 28,2022, I received a letter from Fidelity dated Feb, 15,2020 that they still had not received the appropriate information. This was information that I had provided via phone call to Jonathan Rojas and provided on-line via Fidelity website. I contacted Fidelity again via website and phone call on Feb, 28,2022. Fidelity did review their files and did indicate I provided all the information needed. Fidelity indicated they would start a work order to investigate and that I should re-enter data on their website. I attempted to re-enter the data on their website but the website failed. I called customer service immediately. Customer service could not address the website failure but did promise to send out the paperwork via regular mail.

At this point I am concerned that my Pension benefit will not be given to me due to Fidelity issues. I have other Pensions that have not asked for this much information or have website process failures of this magnitude.

Is there a government agency that can help with Pension benefits being denied or delayed?

Date of experience: February 28, 2022
Nigeria
1 review
0 helpful votes
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The support was very patient with me throughout the process of swapping VND back to BTC and also assisted in granting me the required access to sell quickly on the Futurefees platform

I am very satisfied and will campaign heavily for my colleagues to use Futurefees in their crypto trading. Been with the company for over a year now and their support system and general services have been top-notch all the years.
Friends I advise you use this platform
www.Futurefees.com

Date of experience: January 7, 2022
Minnesota
1 review
1 helpful vote
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Great customer service but their ATP conditional/composite orders are impossible to set up. You cannot set an OTOCO so that your buy is a trailing stop loss (to avoid buying stock on a free fall), then one of your conditional sells is based on the purchase price to protect your investment. Also you often want to repeat a conditional trade sequence after completion and no capability to do that, you have to retype that form (5 minutes) -- try that when you want to do that multiple times a day for 10 different stocks! It is just an excercise in assure failure to place the orders that you want.

Date of experience: October 14, 2021
New York
1 review
0 helpful votes
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Happy w Fidelity
June 28, 2021

My husband and I are so happy w Fidelity. Could not get in touch w the other company. Did not know
Where our money was or how much we had. Clearly Fidelty came through. BEN and his team
We're so helpful and so efficient.
I just can't tell you how much we appreciate Ben DiMaio and his team. Thank you Ben and Diana.
Eloise and Bill Elbert.

Date of experience: June 28, 2021