Fidelity

They are so bad and rigorous they're after money they took my money away, nobody reply my complain on their admin

I did better, in my own separate account, than my managed Fidelity account! I got the feeling, Fidelity managed my money however they wanted to!

This company not only are extremely incompetent but definitely lack any empathy after losing my spouse

Technical error on Fidelity website so it asks me to call *******548 for code. Customer service is rude.

I'm not understanding why I can't withdraw my money. This is the second time I've been denied a withdrawal.

The executives do not care about customers. Their problem resolution team ignores you. Shame on them.

On 4 occasions in the last 2 months, have not been able to access accounts during trading hours. Unacceptable for an active trader

They scam you. I had a financial advisor through them and they drained my 401k for themselves. I highly recommend avoiding them at all costs.

I opened an account with Fidelity because I was told Trader Active Pro a trading software of theirs was free. I had linked two of my external bank accounts to Fidelity and transferred money in. I tried downloading their software and could not get it to work, so I called Fidelity. An extremely rude customer representative told me I had to do two trades a month to qualify for it, before they would consider giving me access. I told him I had opened up my account for their trading software and probably would take my business elsewhere. Approximately 10 or 11 days later, after the hold was taken off of my funds I began to my transfer out of Fidelity to one of the other bank accounts I had externally linked to Fidelity. A while later I got a message saying the transfer could not be initiated in my account was locked. When I finally able to call Fidelity I was put on hold for over an hour waiting for the "back office" to talk to me. I finally spoke to Ian. I was very upset as to why they would lock my account, and he told me about my phone call asking for Active Trader Pro. He told me that day I called the rep gave me the wrong information. I didn't told him I didn't care about that I was upset they would lock my account because I decided to move my money. He then put me on hold for another half an hour. Once he came back he ask me why I was transferring it back to my other bank account instead of the account of funds came from. I told him I thought because they were both external link transfers and that was something I could do. He then started you a lot of personal questions: such as how much money I was going to transfer out, how much of my money I was going to transfer out, and why I needed to. I told him it was none of his business. He kept trying to get me not to take my money out. Finally I insisted that I would do what I pleased with my money. He finally told me I could transfer the money back to the original Bank it came from. I hung up went to transfer the funds and they were not available. I called back and spoke to another person named Dennis. He wanted to know what I needed the funds for and how much I was going to transfer out. Again I said was none of my business. He put me on hold off and on and I believe the phone call was another 30 minutes. I spent two hours my time very frustrated and upset a fidelity. I was finally able to get my money transferred out. These people are absolutely awful to me and I would not recommend them to anybody. Their customer Representatives had no right treating me this way. They obviously are taking their jobs way too seriously.

On the day when everything went wrong in my Fidelity Investment Account, I called the trading desk and asked Frank, "Can I now officially place trades today as a day trader?" He said, "Yes." I told him what I planned to do, and he said, "Go ahead."

With confidence, then, I went ahead and made two day trades in BZUN. Next day I was hit with a $32,748 day trader call. I called the trader desk and explained that I did not have $33k cash to liquidate this call. Sure enough, Frank had made a serious error. The money was in the account, but $600 had not yet cleared. Hence, on the morning I spoke to Frank, only $24,900 was available in my account. Note: $25,000 is required for day trader status.

The trading desk agreed (they listened to the recorded conversation I had with Frank)--Frank had made an error. They also explained that once the day trader call was posted, it could not be withdrawn. Fidelity offered me 25 free trades (worth $200). I asked Fidelity to invest $33k into my account for two days so as to meet the call. Fidelity explained that federal regulations do not allow them to do this. So I asked for 50 free trades (worth $400) to partially compensate for Frank's bad judgment. After much hesitation, Fidelity finally agreed.

In all these exchanges, I never once felt that anyone on the trading desk was taking my side and actively thinking in the direction of providing a solution. This is what hurt. They politely gave the information I asked for, but never once expressed regret for the financial suffering that Frank's bad info had caused. Nor did they express any concern that I was losing faith in the advice that the trader's desk was offering me. What were they not telling me?

On two other occasions, I was given bad info by Fidelity staff. On these occasions as well, I ended up saying, "I have no confidence that you are working with me to find a solution. You give me only the information that I ask for and then spend an enormous amount of energy trying to justify the treatment that I received."

All in all, I spent over ten hours in voice and text exchanges with Fidelity staff (advisors and supervisors). It was an enormous waste of time. Nixon brought the word "stone-walling" into the American vocabulary. I would say that the Fidelity staff exhibits stonewalling. Empathy is practically non-existent.

Great service and it took me a short time to communicate with the Fidelity. I recommend this