Fidelity

I opened a Fidelity account on Tuesday, August 15th after 4 pm with a cashier check from an American bank (Kearny). I am now not able to use my funds till 8/24/23. I cannot link my bank account so that Fidelity can verify me through microdeposits. They allow me to trade with them but I cannot access my money any other way, no check, no money transfer options to other financial institutions. You are just allowed to play with them for 10 business days. I never heard that it takes 10 days for a cashier's check from an American bank to clear.

I tried transferring my 401K through Fidelity to my current employer... four months later and Fidelity has sent me four checks with the same incorrect information. Every time I call them, they have some stupid and invalid excuse and tell me they are fixing it and will send a new check. Here I am four months later and still haven't received a corrected check. Then, they lock me out of my online account and I have called four times today alone to get someone to help me and each time, they give me a new number to call. I finally get the correct number for the fourth representative and they get on saying "they're gone for the day". This company has the WORST CUSTOMER SERVICE ever! Steer clear and invest your money elsewhere! I cannot wait to get out of this company for good!

In November 2021, I, as the attorney for the executor of the estate, mailed to the Cincinatti, OH office a letter request for a date of death value letter with all required legal documentation and authorization. I received no reply. In June 2022 I mailed a duplicate letter with enclosures by certified mail. I received the green signature card but no written response. I called several times and each time I had to explain from the beginning what information I needed. In the interim, a date of death value letter from Fidelity was sent to the beneficiary but it had the wrong date of death. Last phone call was extremely condescending to me. It wasn't until today, August 18,2022, that the beneficiary delivered the corrected date of death value letter to me that the beneficiary received. Fidelity still has never replied to my law office and it has been nine months after my initial written request. Absolutely horrible service.

I was rolling over an Annuity. Mistake were made that cost me thousands. Their response was tough luck, close your accounts and go somewhere else. Be very cautious when choosing Fidelity.

I received a 9-18-24 email from my bank letting me know my account is very low. I check and found 3 unauthorized deductions leaving me with ($35)

9/4/2024 CARDMEMBER SERV DES:WEB PYMT ID:***********5310 INDN:SPENCE,AL 19... Other Payment -690.11

9/4/2024 SERV DES:WEB PYMT ID:***********5310 INDN:SPENCE,AL 19... Other Payment -1000

9/4/2024 SERV DES:WEB PYMT ID:***********5310 INDN:SPENCE,AL 19... Other Payment -1000

I called my bank immediately and the representative explained that Fidelity had taken the money. Fidelity in my investment co. And I have a credit card with them. Like the transactions above, it ends in 5310. I called Fidelity immediately and spoke with a delightful young lady from Cameroon, Africa who could see the transactions. As we were talking I could hear her typing saying she is returning the money.

I called Fidelity again, 9-21-24, but the representative could not see the transactions, and was overly sensitive about my demeanor, so I asked for this Supervisor. She was more sympathetic and gave me the USPS address on the Headquarters office in Cincinnati, OH. I quickly sent them a typed notice.

I think someone improperly programmed the automatic withdrawals. We could see the supervisor turned that off. But that doesn't help me short term. Fidelity is very hard to contact. My account currently has a $12 balance, but my bank sent an email that my $399 auto payment is coming due.

It could be the other Fidelity staff could not see the transactions because the lady from Cameroon removed them to return to my bank, but I don't know that.

My employer Advent Health just switched…
My employer Advent Health just switched from A Light Financial to Fidelity and it's been a disaster! Fidelity's customer service is by far the WORST I've ever experienced in my life and I'm being very serious. They do not even deserve a 1 star rating! I have 2 phone screen shots of being on hold over 2 HOURS each this week. When an associate finally picks up they claim they need to transfer me to someone else and they will gladly stay on the line and wait with me. Not true! They put me on hold again and the process starts all over. I manage my own 401 and 403 Brokerage Accounts and had amazing service with A Light Financial before the switch to Fidelity. Tomorrow I will have to drive across town to have my questions answered and my account unlocked at as Fidelity branch office. It's the only way I know how to resolve my issues. Their Virtual Assistant and live Chat features on their web page are completely useless. Same thing with requesting an E-mail response. I might as well try and ask the same questions to my dog. I would estimate that I have lost $26,000 so far by not being able to unlock my Brokerage account this week! Seriously

I was a client for over 30 years. Fidelity has a clandestine, obnoxious dept. named Risk...known but to God. I made several donations from my cash account to poverty struck Filipinos. "Risk" dept. wackos believed I was being scammed.I assured them I was not and I had free control of my funds. They closed my 525K premium account and disrespected my personal decisions. Stay clear of these dictatorial money grubbers. They are not big in charity concerns. Fidelity only has insular and secret interests. Public be damned.

Have been a long time Fidelity customer. Thanks to the services they offer I was able to close my accounts at traditional banks (use Fidelity Cash Management instead), never step foot in a bank again (all ATM fees reimbursed and checks deposited via mobile app), stop buying Quicken or any other personal finance sofware (use Fidelity Full View online instead), close other brokerage accounts and get expert investing advice online (GPS service) or in person at their local office and manage all my investments, mortgages, bills, rental income, and rewards programs online via Full View. Having lived in 3 different cities since first using Fidelity I have found the folks in the local offices to be very knowledgeable, professional and open to spending time with me when asked. The online and on-site learning sessions cover a wide array of topics, are free and have been informative across the board.

Very Lousy EFT Bank Money Transfer by Fidelity customer service. My money have being held hostage over six-days by fidelity. Very lousy customer service that can't release my EFT fund immediately That I need to use immediately to close on real estate transaction even though the money have been released by the bank immediately days ago. I don't recommend using EFT money transfer at fidelity. Very lousy EFT customer service and I am very disappointed to say the least.

The screen shoots should say my entire issue with the bots not actually doing anything for your customers or your app!

UNBELIEVABLY LONG WAIT TIMES TO SPEAK WITH SOMEONE!
They have been managing my money for years now, I can't get a hold with someone on the phone. I just give up waiting and have to hang up. Are they thinking that you will stay on the line hoping that someone will finally pick up and you get lucky! I thought this was a good company... So annoying and disappointing!
UPDATE: OMG! And that's not all - after waiting for 45 min for someone to pick up, she/he will then transfer you to someone else and wait another, God knows how long, hour or so!
What a Financial institution! Disaster

I have been trying to cash in my 401K, it was a mess, my company then your company the back and forth game. They sent my direct deposit put payor as not my name, they put pay to Navy Federal Bank, as well as the wrong account number. So they sent my check back, now to be told I have to wait an additional 7-10 business days. Due to covid being off work, I was kicked out of my apartment, my car got repoed, sold everything to get my car back, now its going to be Re-poed again tonight.
Error on the side of Fidelity, yet I'm being punished for pissing off a customer service rep. I asked if they would make it right by cancelling check they sent and to overnight me a check.
Id put my money under my mattress before using this BS Company.
Jamie Enloe

Went to cash out my 401K, they told me I had to wait 6 days to verify my bank account first, or only other option was to request check in the mail and if you wanted before 10-14 days I would have to pay then $25 to have my check sent to via UPS. So lame that the customer has to pay anything for their lack of being able to verify a bank account. This is just a way for them to keep your money longer and risk you losing your money in a highly volatile market. I will NEVER use FIDELITY Again. They are a horrible company and most of their customer service people are unprofessional and not even trained on how to handle QDRO accounts so they tell you all your money is gone when you call sending you into a panic! #fidelitysucks

Our experience with Fidelity has been dreadful we've spent hours on the line trying to talk to them They are just waiting for my wife who is to 91 to pass on so they don't have to pay what's coming there they've lefthey lie they lie they lie they lie they put you on a hole forever we've tried 5 times at least talking or waiting at least an hour and we still don't get any positive results all as we get is a run around I can't believe that somebody like that is allowed to be in business we're not talking about pennies we're talking about a lot of money That's the issue they actually think that everybody has a fax setting in her living room waiting to send them a fax bill for $5000 when a vaccine got a 1/2 a million You have a million dollars that is mine that I can't get good luck screw Fidelity