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Florida
1 review
0 helpful votes
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Returns are a hassle.
December 28, 2022

I adore most products by Fenty but I cannot abide having a rash on my face and neck and being told to just return it and no sorry about your inconvenience.
Not to mention how much I buy from these people, this was in totality may be $45 but at the end of the day I have a rash all over my neck and no one cared to delve further into which product caused it let alone a refund.
I'm not purchasing anymore.
I'll go thru Sephora instead.

Date of experience: December 28, 2022
Canada
1 review
0 helpful votes
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I bought it to give it a try, my least favourite concealer by far. It's so cakey under my eyes even if I only use a little bit. It doesn't cover very well, and it doesn't last all day. Definitely not worth it. If you're thinking about buying it, just buy the Tarte shape tape, it's worth the price especially if you have bad dark circles like me!

Date of experience: June 17, 2021
Wisconsin
8 reviews
46 helpful votes
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I love Rihanna, so I had to try this brand when it came it. If you're considering purchasing - my advice is to go for it!

I have absolutely loved each article of lingerie I've received from this place. The price is right and, in my opinion, they feel/look higher quality than VS. It's also refreshing to see advertising where all the ladies are real and natural. It's 2021 and we're over the Playboy troupe.

Date of experience: April 22, 2021
Mexico
1 review
0 helpful votes
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Cool service
April 13, 2023

I am very disappointed with the delivery and operation of the site, I advise everyone not to contact them... Made an order on the site, paid for the goods + paid for delivery. A timeframe of 8-10 working days was indicated. I tracked the location of the order on the site, for some reason it went from New Jersey to the Netherlands, and then to Mexico. This journey took 4(!) weeks! And that's it, the end, no more tracking works, the delivery is not done. After 10 complaints to their mail, I was answered and offered a refund of the amount, two times less than I spent.Not even funny
Do not repeat my mistakes and do not spend money, then you are tormented to seek the truth

Date of experience: April 13, 2023
Georgia
57 reviews
75 helpful votes
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Every order I have done on Fenty has been a great experience. The website looks nice, easy to use, and easy to navigate. The product pages look great, and the product details are great.

The quality of the products I usually order have always been fantastic. Everything I ordered arrived within the shipping date promised. I never had an issue and hopefully that stays that way!

Date of experience: July 22, 2021
Texas
1 review
0 helpful votes
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Fenty is a terrific company, they care if the customer is happy with the products.
The color range is gorgeous and I appreciate ethic companies -
there is a wide range of products for every skin shade, it is well thought out.
My only problem is with the Heat Gloss bomb. I should have known from the name but this product burns my lip, a most unpleasant sensation. The burn last long after I remove it. I find that 'lip plumpers' are not really good for the skin, do not work and are unnecessary. There are still plenty of your other products to choose from, thank you. Azul

Date of experience: July 2, 2021
Nevada
1 review
0 helpful votes
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I haven't received the order for days, I've sent several emails and calls to Fenty, I don't get a return from them. I want to cancel the order. I called millions of times and I didn't get a return if where is my order, it's very frustrating, in customer service you don't have people who speak Spanish you sell your products worldwide to people from all over the world and in customer service they they were super rude to me because i speak little english

Date of experience: December 19, 2021
Georgia
4 reviews
4 helpful votes
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5 out of 5
February 25, 2023

Bought a lot of cosmetics for my wife here as they were on her wishlist. She loves them a lot and says their quality is very good. The website is very user-friendly and the order process was very smooth. Customer service was on top, they helped me with my order and everything came well-packed and in perfect condition.

Date of experience: February 24, 2023
Georgia
2 reviews
1 helpful vote
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Can not online order!
November 11, 2020

I have tried ordering on this site over six times and I cannot get an order through. I've talked with the help desk two times, and they still can't fix it! If it was for me, I would just stop quick now, but it's for a niece of mine. I can't disappoint her

Date of experience: November 11, 2020
Israel
1 review
1 helpful vote
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SCAMMERS AND POOR QUALITY PRODUCTS!
November 26, 2022

ABSOLUTELY HORRIBLE SHOPPING EXPERIENCE!
I ordered a few items for my birthday, one of the items wasn't included in my package, I contacted Fenty and they refunded me a PARTIAL amount and when confronted with them they said that THAT was thee amount I paid. Didn't answer any of my emails since! So they STOLE MY MONEY AND I GOT NOTHING IN RETURN!
SHAME ON YOU SCAMMERS! WISH I COULD GIVE YOU AND YOUR POOR PRODUCTS -10 STARS HORRIBLE CUSTOMER SERVICE!

Date of experience: November 26, 2022
Greece
1 review
2 helpful votes
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Never received anything and two months later Paypal closed my dispute because I dont have evidence I didnt receive the products! So my money is gone until HOPEFULLY this parcel is retrieved or sent back from the post office or wherever it is! 160 euros to the garbage, NEVER AGAIN! Lost time, money and peace of mind

Date of experience: December 6, 2021
Ohio
4 reviews
0 helpful votes
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Great for the stage
April 19, 2024

I work in a cabaret, and to go on stage I need to wear foundation with reflective particles. And the fenty foundation suits me VERY well, it has a light pleasant scent. Holds well, doesn't roll down

Date of experience: April 19, 2024
Illinois
1 review
0 helpful votes
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Poutsicle Hydrating Lip Stain
February 7, 2023

Beautiful color; but unfortunately needs to be reapplied every hour. Fades super quickly, and the fading is not even - so it looks worse than my regular lipstick. Very disappointed.

Date of experience: February 7, 2023
India
4 reviews
0 helpful votes
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High-quality products
March 11, 2021

I really like their foundation collection. I found the perfect shade for my skin, it is extremely lightweight on the skin and blends in seamlessly. The packaging is attractive and nice.
Although it seems to be expensive but it is very well worth the investment for such high-quality products.

Date of experience: March 10, 2021
Ukraine
2 reviews
1 helpful vote
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Cool brand
July 1, 2021

I decided to try this shop by a friend's recommendation. I found on its site good hair care products. They have good quality and works really well. I think this is a good shop for buying things.

Date of experience: July 1, 2021
New Jersey
12 reviews
15 helpful votes
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Finding makeup for darker skin had always been a challenge without having to mix custom blends. Fenty has been my savior. The foundation and concealers have worked wonders and do not dry out my skin or aggravate my acne. Well worth the cost.

Date of experience: July 22, 2020
Massachusetts
15 reviews
21 helpful votes
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Excellent product
August 3, 2018

I own both a fenty foundation and a fenty highlighter. The products are a bit pricey but the quality of the products is fantastic. I really love my foundation and highlighter and would definitely recommend them and purchase them again.

Date of experience: August 2, 2018
GB
1 review
2 helpful votes
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I am soooooo disappointed what is the point in adding all those lovely ingredients and then ruining them by adding fragrance? I stopped using the whole range for a while cause my skin was going to hell and when I one day tried to put the on, it BURNT! MY SKIN!

I don't recommend these products at all and the Savage X underwear, most of it is VERY uncomfortable and none of it is durable. I spent £500 and most of it is useless as it's painful to wear!

The customer service for both Savage X and Fenty Beauty is ATROCIOUS! SHAME ON YOUR RIRI!

Date of experience: May 16, 2021
California
29 reviews
12 helpful votes
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Fenty beauty is popular for their lip products and makeup. I wanted to try out their fluid lip colors, but was sadly a little disappointed. The product holds for hours and is like paint, sticking right after you apply it. However, the colors look very different on me than they do on the models, and I don't really want to wear them because they're so intensely pigmented that they make me look weird (this could be a good thing for people who love very bright or eye-catching lip colors). Considering also the price, it is quite pricey, but you do get a high quality product. I just wish they had more varying shades and more photos of the product swatches so I could get something that I actually aimed for. I also tried their highlighter, which is in a pretty packaging, but it's hard to roll the highlighter onto skin without getting makeup on it or it, again, looking a tad weird on my skin. Their lip scrub is also ok.
Overall, I don't think the products are necessarily worth the price at least for online shopping, since you can't try them out. You can find equally good makeup at places like Innisfree, Etude House etc.

Date of experience: December 16, 2020
Georgia
94 reviews
135 helpful votes
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Fenty
August 22, 2018

Unfortunately my budget couldn't fit Fenty :(, but my friend actuallly can, so she let me use her products. The highlighter is so pigmented, the Trophy Wife, and I loved it so much I almost stole it from her

Date of experience: August 21, 2018

Overview

Fenty Beauty has a rating of 4.4 stars from 37 reviews, indicating that most customers are generally satisfied with their purchases. Fenty Beauty ranks 21st among Cosmetics sites.

service
14
value
12
shipping
13
returns
7
quality
12
+5