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Claim Your BusinessFenty Beauty has a rating of 4.38 stars from 37 reviews, indicating that most customers are generally satisfied with their purchases. Fenty Beauty ranks 36th among Cosmetics sites.
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Love their products and some of the site features are amazing. BUT, I haven't been able to create an account because they keep sending me verification emails without working links. I tried to reach out a few days ago but still haven't received a response. I'm still going to keep buying their products either way. (Finally found a foundation that matches my super pale skin without making me look orange or dead. Super buildable coverage without being cakey. Lasts all day with primer and setting spray.)
I adore most products by Fenty but I cannot abide having a rash on my face and neck and being told to just return it and no sorry about your inconvenience. Not to mention how much I buy from these people, this was in totality may be $45 but at the end of the day I have a rash all over my neck and no one cared to delve further into which product caused it let alone a refund. I'm not purchasing anymore. I'll go thru Sephora instead.
ABSOLUTELY HORRIBLE SHOPPING EXPERIENCE!
I ordered a few items for my birthday, one of the items wasn't included in my package, I contacted Fenty and they refunded me a PARTIAL amount and when confronted with them they said that THAT was thee amount I paid. Didn't answer any of my emails since! So they STOLE MY MONEY AND I GOT NOTHING IN RETURN!
SHAME ON YOU SCAMMERS! WISH I COULD GIVE YOU AND YOUR POOR PRODUCTS -10 STARS HORRIBLE CUSTOMER SERVICE!
Tip for consumers:
Don't buy from these scammers, horrible customer service, if you want Fenty products look elsewhere, they're also not woth the money or hype, poor quality.
Never received anything and two months later Paypal closed my dispute because I dont have evidence I didnt receive the products! So my money is gone until HOPEFULLY this parcel is retrieved or sent back from the post office or wherever it is! 160 euros to the garbage, NEVER AGAIN! Lost time, money and peace of mind
Tip for consumers:
They never sent me an email about my products being dispatched. That is why I originally contacted them. So I had no clue about the shipping time
I have tried ordering on this site over six times and I cannot get an order through. I've talked with the help desk two times, and they still can't fix it! If it was for me, I would just stop quick now, but it's for a niece of mine. I can't disappoint her
I love Rihanna, so I had to try this brand when it came it. If you're considering purchasing - my advice is to go for it!
I have absolutely loved each article of lingerie I've received from this place. The price is right and, in my opinion, they feel/look higher quality than VS. It's also refreshing to see advertising where all the ladies are real and natural. It's 2021 and we're over the Playboy troupe.
Tip for consumers:
You won’t regret it
Products used:
Bras and panties
Every order I have done on Fenty has been a great experience. The website looks nice, easy to use, and easy to navigate. The product pages look great, and the product details are great.
The quality of the products I usually order have always been fantastic. Everything I ordered arrived within the shipping date promised. I never had an issue and hopefully that stays that way!
Tip for consumers:
Fenty takes additional forms of payment like PayPal and Apple Pay. They also offer Afterpay.
Products used:
Foundation, concealer, powder, highlighter, lipstick, lip gloss, bronzer, and blush.
Love their products and some of the site features are amazing. BUT, I haven't been able to create an account because they keep sending me verification emails without working links. I tried to reach out a few days ago but still haven't received a response.
I'm still going to keep buying their products either way.
(Finally found a foundation that matches my super pale skin without making me look orange or dead. Super buildable coverage without being cakey. Lasts all day with primer and setting spray.)
Products used:
Pro Filt'r Hydrating Longwear Foundation
I adore most products by Fenty but I cannot abide having a rash on my face and neck and being told to just return it and no sorry about your inconvenience.
Not to mention how much I buy from these people, this was in totality may be $45 but at the end of the day I have a rash all over my neck and no one cared to delve further into which product caused it let alone a refund.
I'm not purchasing anymore.
I'll go thru Sephora instead.
Tip for consumers:
It would have been wonderful to know that at 45 years old my face would look like it did when I was 15 and high school after using those face products... Embarrassing embarrassing and embarrassing it was Christmas and my face looked like a dark board my neck looks like I rubbed poison oak all over it and no one seemed to care 1 little bit. So if you're looking for compassion empathy or a reasonable conversation about a refund I would not advise ordering from these people unfortunately....
Products used:
The fanty body butter drop is the best I've ever used. Also the SPF face lotion I believe its visor is also very good. Aside from that I will leave the fat water out definitely, The reset cream was the main problem yet the product I wanted to work the most.
I haven't received the order for days, I've sent several emails and calls to Fenty, I don't get a return from them. I want to cancel the order. I called millions of times and I didn't get a return if where is my order, it's very frustrating, in customer service you don't have people who speak Spanish you sell your products worldwide to people from all over the world and in customer service they they were super rude to me because i speak little english
Tip for consumers:
I haven't received the order for days, I've sent several emails and calls to Fenty, I don't get a return from them. i want to cancel the order. I called millions of times and I didn't get a return if where is my order, it's very frustrating, in customer service you don't have people who speak Spanish you sell your products worldwide to people from all over the world and in customer service they they were super rude to me because i speak little english
Products used:
I haven't received the order for days, I've sent several emails and calls to Fenty, I don't get a return from them. i want to cancel the order. I called millions of times and I didn't get a return if where is my order, it's very frustrating, in customer service you don't have people who speak Spanish you sell your products worldwide to people from all over the world and in customer service they they were super rude to me because i speak little english
Immediately after an order confirmation email, I receive another email saying it was cancelled because of a payment method or account issue. However, the transactions went through as they were posted to my credit card account. After emailing them, part of their response was that I had to live in the US to send it there…Just because I have a non-Caucasian name, does not mean that I dont live here. It also said to have shipping/billing address match, but usually you just have to click on a button for the system to match it for you. Once I went on their chat, I was connected to the same customer rep and was told I would get an email response as there are agents working on it right now. So doesnt that defeat the purpose of the chat if Im then told to go back to emailing? It wasnt until I asked what the chat is for, did she then offer to continue helping. I was made to feel even more uncomfortable when asked if this was a warehouse or home address. In addition, the 15% off code could not be used again to re-order despite them cancelling my order. She said shed let her supervisor know to "okay you to shop with us", refund me the 15% after I placed a new order, and to expect a response within another 24-48 hours. The way it was worded didnt sit right with me. I wasnt aware I had to be VIP and talk to a supervisor before being approved to be a customer. Another hassle/inconvenience/waste of time to have to wait and check for another response/refund.
The funny thing is, it took me less than a minute to place an order with Rare Beauty right after this. This will be the first and -last- experience for me with Fenty Beauty.
FENTY is amazing, they always get my items shipped to me quick and it's the greatest quality! Sure, the makeup is a little expensive but I can definitely promise anyone that you'll love the products.
I had no problems in creating my account. Everything was easy. And teh delivered items were of a very good value for me. Thanks.
I am soooooo disappointed what is the point in adding all those lovely ingredients and then ruining them by adding fragrance? I stopped using the whole range for a while cause my skin was going to hell and when I one day tried to put the on, it BURNT! MY SKIN!
I don't recommend these products at all and the Savage X underwear, most of it is VERY uncomfortable and none of it is durable. I spent £500 and most of it is useless as it's painful to wear!
The customer service for both Savage X and Fenty Beauty is ATROCIOUS! SHAME ON YOUR RIRI!
Products used:
I spent a grand on the make up range, skin care range and underwear range and was left disappointed all round
I am very disappointed with the delivery and operation of the site, I advise everyone not to contact them... Made an order on the site, paid for the goods + paid for delivery. A timeframe of 8-10 working days was indicated. I tracked the location of the order on the site, for some reason it went from New Jersey to the Netherlands, and then to Mexico. This journey took 4(!) weeks! And that's it, the end, no more tracking works, the delivery is not done. After 10 complaints to their mail, I was answered and offered a refund of the amount, two times less than I spent.Not even funny
Do not repeat my mistakes and do not spend money, then you are tormented to seek the truth
Beautiful color; but unfortunately needs to be reapplied every hour. Fades super quickly, and the fading is not even - so it looks worse than my regular lipstick. Very disappointed.
Products used:
Lip stain
I decided to try this shop by a friend's recommendation. I found on its site good hair care products. They have good quality and works really well. I think this is a good shop for buying things.
The price that I paid for what I purchased was outstanding and delivery was pretty quick. Item exactly as described. Great price.
I bought it to give it a try, my least favourite concealer by far. It's so cakey under my eyes even if I only use a little bit. It doesn't cover very well, and it doesn't last all day. Definitely not worth it. If you're thinking about buying it, just buy the Tarte shape tape, it's worth the price especially if you have bad dark circles like me!
Tip for consumers:
Definitely fully check the reviews!
Products used:
Fenty beauty concealer in shade 140
Bought a lot of cosmetics for my wife here as they were on her wishlist. She loves them a lot and says their quality is very good. The website is very user-friendly and the order process was very smooth. Customer service was on top, they helped me with my order and everything came well-packed and in perfect condition.
Price and description of the goods corresponds to the request.
The service is quick.
I recommend it, I am satisfied.
Finding makeup for darker skin had always been a challenge without having to mix custom blends. Fenty has been my savior. The foundation and concealers have worked wonders and do not dry out my skin or aggravate my acne. Well worth the cost.
I have only tried the lips sticks but they are amazing pigments, adorable packaging and while a little pricey you are paying for a very high quality. Fenty is amazing definitely going to buy more.
So in love with this line in general, the range of shades and the packaging is speechlessly beautiful, and speaking about the product, i wasn't disappointed! It wasn't overrated by no means
I've tried their primer, foundation, concealer, highlighter, body lava, and powder puff and they were all great! I will update you if I ever get anything.
This make up line by Rihanna has Amazing products, great formulas and shade range is OUTSTANDING. If you have a hard time finding your shade in other brands, not an issue with fenty beauty
I really like their foundation collection. I found the perfect shade for my skin, it is extremely lightweight on the skin and blends in seamlessly. The packaging is attractive and nice.
Although it seems to be expensive but it is very well worth the investment for such high-quality products.
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