Immediately after an order confirmation email, I receive another email saying it was cancelled because of a payment method or account issue. However, the transactions went through as they were posted to my credit card account. After emailing them, part of their response was that I had to live in the US to send it there…Just because I have a non-Caucasian name, does not mean that I dont live here. It also said to have shipping/billing address match, but usually you just have to click on a button for the system to match it for you. Once I went on their chat, I was connected to the same customer rep and was told I would get an email response as there are agents working on it right now. So doesnt that defeat the purpose of the chat if Im then told to go back to emailing? It wasnt until I asked what the chat is for, did she then offer to continue helping. I was made to feel even more uncomfortable when asked if this was a warehouse or home address. In addition, the 15% off code could not be used again to re-order despite them cancelling my order. She said shed let her supervisor know to "okay you to shop with us", refund me the 15% after I placed a new order, and to expect a response within another 24-48 hours. The way it was worded didnt sit right with me. I wasnt aware I had to be VIP and talk to a supervisor before being approved to be a customer. Another hassle/inconvenience/waste of time to have to wait and check for another response/refund.
The funny thing is, it took me less than a minute to place an order with Rare Beauty right after this. This will be the first and -last- experience for me with Fenty Beauty.