FedEx

Far too often "Scheduled Delivery Today" is a nice notion, but not a fact with regard to correct tracking status. Even "On Vehicle for Delivery Today" may not mean it will make it off of that vehicle today. Here in the Pacific Northwest anything that says your package is in Troutdale Oregon (suburb of Portland) really means that it will be delayed another day or two, that is if it didn't just go there to die.

It is a daily competition between USPS, UPS, and FedEx as to which service I have the greatest distain.

I really don't understand how this company still functions, considering so many negative reviews. Wish I had bothered to check the reviews before agreeing to accept their shipping service. Says they delivered my package and that it was signed for. That was impossible because we were not home!

Instead of taking another 5 seconds to leave the box less visible, it was left front and center in the most visible place, as if to invite the porch pirates to take it! All they had to do was slide it behind the columns and it would have been far less visible. Have complained directly to FedEx, doesn't seem to make a difference.

FedEx says that it takes its time very seriously?! I ordered a TV from Walmart and it got delayed for different times. Every leg of its trip it got delayed. At first FedEx said it'd be a day early then it got delayed another day then delayed another day then delayed another day. I always put FedEx on top but now I think they got pushed down to the bottom as to who is the fastest delivery service and reliable. FedEx to me is no longer a reliable service many of the packages that I've shipped or received has been delayed many acquaintances their stuff has been delayed so this is the TV is not just one isolated time it's just an example and I'm very disappointed in FedEx

Just received my new closet organizer and thank you to FedEx for their lousy way in handling freight open boxes and broken parts.

. My package was supposed to be delivered already. It has taken them 5 days to move the package 1 state away from it's origin. Only seven more states to pass through. At this rate I may see it in a month.

I was waiting on a dresser that I brought from Walmart that was shipped through FedEx it was suppose to take 3 days to get delivered to my address and it took a whole week before I received it...no updates on where the package was or anything...after I called and went off on them they finally decided to deliver it 2 days later... SMH...I hate FedEx home delivery service...I dread ordering things and find out they are using FedEx it's so disappointing!

I ordered a product that was coming from Texas to North Carolina. The shipment was initiated on November 17. So far my package has gone to Alabama, Virginia, Notth Carolina, West Virginia and Maryland. I called only to be talking with someone overseas that I can hardly understand. It has been over 2 weeks and I get told the package isn't lost, it's just re-routed with other packages. My package got as close as 120 miles from my home and then went 400 miles away. Their "Customer Service" rep promised a Supervisor would call me today. Never happened. I am appalled at how cheesy FedEx, a company I once highly respected, has become. Shipping our Christmas presents tomorrow. UPS will get them there.

I recently transferred my international shipments to FedEx from DHL in order to asses their service and hopefully save a few dollars...
After a dozen shipments over a 6 month period I feel I have fair comparison...
On average FedEx was 10% cheaper but no matter where I sent packages it took a week... (7 working days).
In comparison DHL delivered within 4 days!. My latest package was handed in at Bangkok on Friday and it was delivered to Monaco on Monday...
You choose but I am going back to DHL...

I do not want to completely rag out FedEx, as in the past, they have been fairly reliable. But today, I have been the victim of what I consider a lazy, ignorant driver. It is raining. Not hard, but raining. Instead of doing what every driver before him did, this guy decides he does not want to get out of the truck and walk the 20 feet back and leave my pkg. In the plastic bag as all other drivers before him have done. This pkg. Was not to be signed for. I am livid, as I have waited for the pkg. For 10 days.

I've never had big issues with these transportation companies, but FedEx has to be the worst. I've gotten plenty of delivery exceptions, but those packages would turn up later that day or the next day. I ordered a storage ottoman from Walmart that I was supposed to receive Wednesday. But it didn't show up. So, I waited the next day. The same thing happened. I contacted FedEx about this delivery exception and told them no one made an attempt both days. So, they told me to wait Friday. I contacted Walmart, who've been pretty helpful. They told me to wait until tomorrow evening, then they will send a replacement, or I get a refund. FedEx's representatives haven't been much help. Two hung up on me, while the others keep saying the same recycled things. They won't update my tracking information. I'm starting to believe they lost my package or they just holding it. Not one attempt to deliver it. So unprofessional. At least the representatives at Walmart helped me as best as they could. I wish you could pick a delivery service when ordering from retailers. I would just do store pickup. Tomorrow evening, I will contact Walmart for my refund and just get the storage ottoman from one of their locations at a later date.

I honestly don't know how fedex is still in busness. Out of all the shipping companies that I have used ups, usps, DHL, and FedEx. FedEx has to be the worst. They deliver at weird hours, and deliver a minimum of 3 days late. My packages routinely sit in shipping facilities for days before moving. The prices are ridiculous for most packages and to top it off the packages look like they went through a rock mill by the time the get to the destination.

Fed ex truck backed into my yard twice and left deep ruts. I reported it, sent pictures, gave tracking number, did everything they asked to get reimbursed on fixing my yard. They kept sending Me the same generic message saying they needed
More info even though I sent it all. They had no intentions of doing the right thing.

Hello,

I ordered two-day shipping through FedEx on body armor for security work. Although FedEx claims the armor was delivered, it is missing. Packages are stolen sometimes, and I live in an inner city. Other carrier services, however, place packages inside the mail room or leasing office of my apartment building. If the package was stolen, it was likely placed outside the building. If it has not been delivered yet, FedEx should update their tracking system, especially for customers living in densely populated areas who might be weary of theft. FedEx claimed a successful delivery two days ago. If the shipment is delayed, instead of claiming it was delivered, they should complete the shipment and return the extra funds I spent on two-day shipping.

After corresponding with FedEx, they have offered no recourse so far. To prevent future loss of potentially hundreds of dollars, I will likely refuse to purchase items now from businesses that ship exclusively through FedEx.

Brom

I have NEVER had a package arrive in this condition. This box looked like it fell off the truck and got ran over and then taped back together. Astonished that the delivery driver would even leave this on our porch. Customer service wasn't helpful either. The only reason I didn't leave a 1 star review is bc we haven't had an issue before.

Why would FedEx put on the delivery site all day say it's arriving by end of day. At 615 pm they change it to read delivery pending. No date nothing. Why not just be upfront with your customers? Why lie about delivery? Tell the truth up front.

Returning an item from Rock Auto using their label printed on my printer. Dropped off at DG Market a Fedex pick up location. A week later it apparently hasn't left DG Market. Filling out a claim I am required to supply ship to address which I don't have, not my label. Address should be available through tracking #. Rock Auto apparently doesn't have a telephone because I can't find one and the ship to address isn't available on website. Really a pain to complete a form without required info.

FedEx drivers have started leaving packages right on my steps for my whole neighborhood to see. My door is only a few steps and they are too lazy to sit near the door. Sad part is when they start then others follow. It's sad quality control is just gone anymore. Every FedEx Driver has done the same. They don't even ring doorbells anymore

You know the movie scenes where everyone is scrambling to shred documents? Well, I assume that's what every FedEx hub resembles; just a veritable sh*tshow. Every freaking package gets lost or broken or whatever the heck is happening since there is zero transparency on why I wait all day for a delivery, to just be "informed" around 10pm in the tracking there's been a delay and will be receiving my package a week later... or however long it takes to order a new one, right? Get your poop together, FedEx. It's not like you're brand new smh

FedEx used to be the leader in expedited delivery. They had the tracking tools, ground network and an air express backbone to lead the market. No more!

I must say that I was one of the original employees back in 1973. We worked hard to build the company with our energy, ideas and performance. But the company today lacks the concern for doing the right thing for customers, and is full of arrogant, don't give-a-dam people. Companies that act this way are in decline, and their service reflect it.

Drivers never press a doorbell, sign packages without our consent, and throw them at the door. Calling customer service is an experience in patience, which by the time they get on the line is gone.

There are better ways to ship your packages with speed and confidence at a lower cost (UPS, USPS Priority Mail). Don't support them. They will only change when they feel the pain of loosing customers and volume.

Yeah, yeah, the most well-known delivery services, but guys, these delays... damn, they are unbearable.
Idk, whether I made everything correctly I was waiting for a parcel, read all the instructions on how to fill in different forms and other stuff. But i didn't quite like my experience with fedex. Perhaps, I am mistaken and I am myself a dummy boy, but nah, these delays and these queues aren't just my cup of tea. Parcel was delivered, but the aftertaste... hm.

When one reads the news with headlines questioning the reliability of the USPS, they should take in consideration the reliability of FedEx. Once paying extra to ensure 1-2 shipping, due to a upcoming g vacation,, to only ship from Tampa, FL to Pensacola, FL, a 5-6 hour drive, FedEx, now on the 4th day, has been unable to deliver or locate the package. The call center has pleasant persons to speak with, that insure they have escalated the trace, and to keep the line open, as they are going to call right back with information, never calls back, even after calling twice 4 hours apart. I believe USPS could have delivered the package in this amount of time, or at least been able to provide information as to when it will be received. Thanks Fedex for completely failing and being unacceptable for what you were paid to do. We will definitely chose any other shipping option available than to pay for your inability to provide services that have been paid for.

I have asked the drivers not to leave my packages outside but put them on my front porch which is covered. They refuse so I went on to their website and used there tool to create delivery instructions to leave on our porch just an extra 15 steps away and still they refuse. I have never in my life seen a company so uncariong about customer service. I hate FedEx and will tell as many people every day that I can.