Richard H.

Ordered on-line, parts were in stock so I waited for the ready to pick up notice. 5 hours later I decided to call, I was asked by sales person if I got a notification e-mail. (Why would I call if I got notified) so I said no I haven't. Sales person said then it wasn't ready and I would be notified when it was. I explained how it was taking a long time and he said that maybe she was waiting on delivery. So I told him to cancel order. Then he asked what was the order # and I told him. He said he had them in stock and I could come and pick up. Jumped in car, drove down to store not a single customer in store except me while there were at least 4 people working. The salesman was very nice and apologetic claimed he did not know why she did not pull it sooner, then thanked me for my business as I left with my parts, whole day lost to incompetency.

Returning an item from Rock Auto using their label printed on my printer. Dropped off at DG Market a Fedex pick up location. A week later it apparently hasn't left DG Market. Filling out a claim I am required to supply ship to address which I don't have, not my label. Address should be available through tracking #. Rock Auto apparently doesn't have a telephone because I can't find one and the ship to address isn't available on website. Really a pain to complete a form without required info.

Yahoo News is quickly becoming CNN jr. They are leaders in cancel culture so no-one can dispute their lies and misinformation. Only the left is allowed to comment.

Ordered 4 uprights/posts for pool, description claimed direct replacement for original item {plastic Vs original metal} {cheaper}. Also ordered 10 plates for post cap. Received the 4 posts and 6 of the 10 plates. Invoice showed 10 shipped so I examined shipping container for damage, there was none. I was shorted 4 plates. The uprights were what I ordered and correct quantity but would not fit {diameter too small} Contacted inyopools and they claimed they would ship out the missing plates and gave me a return authorization # for posts. I then ordered the correct {metal} posts. I received both the plates and posts. Every thing was great except I never got the refund and I paid $33.00 to ship posts back UPS. So now I am out the cost of the posts and the shipping. I have tried time and time to contact them but they have not even acknowledged my efforts. Explains why they don't have a phone.