website thubmnail of FedEx

FedExReviews 2,892

1.2
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FedEx Reviews Summary

The reviews indicate a predominantly negative perception of the company's reputation, particularly regarding its delivery services. Customers frequently express frustration over significant delays, misdelivery of packages, and inadequate customer support, often describing the service as unreliable and unresponsive. Positive aspects are notably absent, with many reviewers highlighting a lack of accountability and poor communication from the company. This consistent pattern of dissatisfaction suggests a need for FedEx to address operational inefficiencies and enhance customer service practices to restore trust and improve overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,533
value
1,324
shipping
1,477
returns
941
quality
1,222
India
1 review
0 helpful votes
Follow Asif F.
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180 km door he mera parcel 4 din se delivery nahi derahe, koi javab nahi milta, toll free me 10 bar lagane ke bad uthaya aur bole muje nahi pata.

Date of experience: December 8, 2021
Texas
1 review
0 helpful votes
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$#*! COMPANY
December 7, 2021

I could write a book with now many horror stories I have from FedEx deliveries. This entire company, from top to bottom, is an absolute joke. The vids of them damaging packages from $#*! drivers is real. The tracking is trash. The customer service on the phone is garbage. FedEx should hire DHL to teach them how to deliver packages on time.

Date of experience: December 7, 2021
Ohio
1 review
0 helpful votes
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Not sure who FedEx hires as drivers anymore. I love my UPS and Amazon drivers but Fedex won't deliver packages to my house. I have a long gravel drive that the other delivery services have no problem navigating. I watch my packages stay on their trucks each day and not be delivered. Sometimes they'll leave the package down by the road but rarely to my door, they don't care about residential customers and there is no one to complain to. I will never knowingly use FedEx again if given a choice. Overnight delivery is a joke, I'm lucky to get it in a week and usually only when I change the delivery to be delivered to a local FedEx store for pickup. I now shudder when I hear a retailer has shipped a package to me via FedEx because there is no guarantee that it will ever be delivered. UPS, Amazon must be hiring all the good available drivers because the local FedEx drivers are a joke.

Date of experience: December 7, 2021
Idaho
2 reviews
0 helpful votes
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FEDEX SUCKS!
December 7, 2021

My deliveries are ALWAYS late and they never update you until way late at night. Terrible customer service representatives. Hate using FedEx I wish everyone used UPS

Date of experience: December 7, 2021
Nebraska
1 review
0 helpful votes
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Screwing customers
December 6, 2021

I ordered seven packages paid for 2 day shipping it is now been 11 days and I am still waiting on some of the packages they have suspended refunds for late or missing packages when I talk to management they didn't care they didn't care one bit. Do not use the service it'd be faster to drive anywhere in the country to get your packages then use their services

Date of experience: December 6, 2021
Washington
1 review
0 helpful votes
Follow Tresor L.
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Zero star! I shipped item internationally at FedEx, the item has never been shipped, I called FedEx to return it unfortunately they never returned it and now it's been almost 2 years. I contacted FedEx more than 30 times but they couldn't resolve the problem. FedEx has stole my item and has disorganized systems.

Date of experience: December 6, 2021
Texas
1 review
0 helpful votes
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My package was supposed to be here dec the 3rd i ordered it nov 29 it was supposed to be 2-3 day delivery they said it needed to be cleared from customs i said I understand then they set the date of dec 6 before 1pm i did not get my package its past 1pm, so i call and now they have added another day they are very unprofessional

Date of experience: December 6, 2021
Utah
1 review
0 helpful votes
Follow H S.
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For the last 6 months Fedex shipment in Salt Lake City always late even with a 2 days shipping it will arrive after more than a week. If you track always pending. Most of the time after if you track it it will say in the vehicle for delivery and expected delivery today at the end of the day.
GOOD LUCK! At the end of the day it always change to Pending and your 2 days package will be back in their facility. Not until couples days later or more than a week after they receive your shipment then if you are lucky you will get your packages. I get it when its only happen once, BUT NOT EVERY TIME! Especially when you pay for a 2 days deliveries

Date of experience: December 6, 2021
Illinois
1 review
4 helpful votes
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Bad Delivery Service
December 6, 2021

On 3 different occasions I received email saying my package has been delivered and no one has come to my home. The delivery people are lazy my address is clear and correct. Customer service is the worst they are very rude and dismissive. Me personally I wouldn't EVER use this company EVER. The lazy $#*! delivery people gave my items to someone else instead of getting a signature or checking ID Terrible

Date of experience: December 6, 2021
GB
4 reviews
1 helpful vote
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The worse it can be.
December 6, 2021

Payed £20 for the dellivery and is 5 days late. Not possible to speack with anyone. Do Not Use Them.
I will ask the seller for a full refund and move my bussiness alswhere if they dont change the courier.

Date of experience: December 6, 2021
Ohio
1 review
0 helpful votes
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Held hostage
December 5, 2021

Bought a fairly expensive gpu, fedex refused to help both myself and the person who shipped, they acknowledged that the sender can send items to a hold facility but then told the person they wouldn't let them do that, I also added a time when someone would be at our house and then the delivery man ignored it for 2 days, and then lied about attempting to deliver my package the 3rd and final day. My item is now being returned to the sender after waiting 2 weeks to get it. Both myself and the sender received 0 help and had the most atrocious service. Never will I ever use this company and I wasnt even the one who enlisted them as a shipping service.

Date of experience: December 5, 2021
California
1 review
0 helpful votes
Follow Al F.
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Every single transaction I've ever had with this bunch ended up either with the package being delayed at least five times, delivered to the wrong address, NEVER delivered, or damaged. To be fair, I had ONE package show up one month later all mangled up and dirty (like it was picked up from the Alabama ravine where a FedEx driver dumped hundreds of packages: https://www.nytimes.com/2021/12/02/us/fedex-packages-dumped.html).

Date of experience: December 5, 2021
Missouri
1 review
0 helpful votes
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Complete crap
December 5, 2021

Waiting on a shipment that was supposed to arrive today and of course didn't! Called customer service also complete crap as well no information given or any way to see if I could pick up the package the same day! Just pitiful! Would not recommend

Date of experience: December 5, 2021
North Carolina
1 review
0 helpful votes
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Sorry service
December 4, 2021

I order A Lot and I always try to get ups but recently had an order stuck with FedEx. All 5 items came from the same place and shipped at same time. Two day guarantee is B's I got two items and the other three are riding around on a truck half way across the US. These items are very expensive and I need them now. The pandemic BS has gotten me very pissed. They are sorry and lazy just like USPS and no help through tracking because it isn't right or costumer service they don't care. Really besides ups I advise don't use FedEx or USPS.

Date of experience: December 4, 2021
Ireland
1 review
0 helpful votes
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Terrible service
December 4, 2021

To start the responses from customer service takes way too long to even call it a service and calling in gives no resolution. As a commercial customer got VAT charged when shouldn't have been. Fair enough a supplier will cover the issue but now i get a letter controlaccounts wants money too since the issue been on going for a long time? Terrible business fedex terrible business

Date of experience: December 4, 2021
Ohio
1 review
0 helpful votes
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Where's my package?
December 4, 2021

Put a order in to a company November 26,2021. Was told it would arrive Dec 3rd. Here it is Dec 4th. FedEx can't give me an ETA. No reason why! It sat in willow springs IL for 6 hours. Sat in Chicago for another 6 hours. Now it went right past Ohio and its sitting in GA WHY?. If they flew my package here it would have taken 1 hour. I'm sure they send multiple freight by air daily! Where's my package? I don't want my $400.00 unaccounted for. Should have went UPS! SMH! If I don't hear from Co. I ordered from their name will be revailed too.

Date of experience: December 4, 2021
Alabama
1 review
0 helpful votes
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FedEx has proofed to be not caring to improve it's customer service by not being in position to help customers when they have losed their packages band the same time allowing it's drivers to still packages.

Date of experience: December 3, 2021
Florida
1 review
0 helpful votes
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FedEx has once again - 1st missed the time frame for delivery and then 2nd missed the whole day. This is the 7th consecutive time they missed their projections. In 5 of the 7 cases I called them to complain. They assured me that my package was out for delivery. WRONG! The delivery was promised by end of day today - 8 PM. It was just changed to delayed with no delivery projection. Their service is by far the worse in the business. What's worst I stayed home because my package required a signature. So I forfeited a whole day waiting for the package that never came - AGAIN! I can only hope that Cos quit using FedEx in droves. They are by far the worst delivery Co here in the States. My wife had a golf club that was supposed to be delivered Wednesday. She was told it was "out for delivery" as well, but she still doesn't have it. What's the common theme - FEDEX! Remember the old saying how - " when it absolutely, positively has to be delivered overnight- USE ANYONE EXCEPT FEDEX!

Date of experience: December 3, 2021
Canada
1 review
0 helpful votes
Follow Bhakti P.
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Very disappointed delivery service, they DO NOT CALL, it was showing on the website that the package is out for delivery, however after some times it shows to pick from Fedex location. We were home all day waiting for that package. We requested to deliver next day, but same happened the other day. Finally we had to pick from Fedex long waiting in the queue for half an hour. Worst service ever. Amazon deliveries are much much better than this.

Date of experience: December 3, 2021
Thailand
1 review
0 helpful votes
Follow Connor S.
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Have used FedEx twice in the last couple of months to send very important and time pressured documents to Asia from Ireland.

Awful, awful speed. I'm not sure how FedEx has built such fame and reputation because they are truly rubbish. Both times my documents have been delayed. The tracker tells me that it will arrive tomorrow in Thailand... 3 days later the update says it is in an airport in france?

So in 5 days, this delivery service that prides itself in speed has managed to get my documents from Ireland to France? Wow very impressive. I could have got it there faster if I was swimming.

Will absolutely not be using fedex ever again and I recommend you do the same.

Date of experience: December 2, 2021

About the business

Shipping - Logistics Management - Supply Chain Management from FedEx Corporation: FedEx.com offers a complete suite of online services for shipment preparation, package tracking, shipment rates and tools tailored to the needs of international shippers...


fedex.com
Founded in 1973
Memphis, TN, United States
+610