FastGrowingTrees.comReviews 28,729

I've been buying plants for years and one of the best parts was the customer service. Used to be super easy to get help when guarantee/warrantees needed to be used. The customer service people are still great to work with, but now it's more of a process that requires filling out forms online which detracts from the efficiency and customer service aspect on the consumer end. This aspect has caused me to think of Fast Growing Trees less favorable, recommend them less, and look to buy plants elsewhere.

I accidentally bought 2 of the same tree when I wanted 1. I contacted customer service and they immediately fixed the situation

Over all throughly enjoy working with your company, however very difficult to connect, tried phone, sent emails still no luck.
My last two orders have been short one plant and Jacaranda tree didn't survive.
Not the most technological individual and am 78 so hearing and vision aren't exactly on par. If you could send me such information would appreciate it Jess Hopkins

I ordered a patio lemon tree. The filtering made it easy to find what i wanted. Tree arrived in good condition and is growing well.

Fuji #1 arrived in good shape.

Fuji BOGO arrived looking like it had been caught in a fire, most leaves burned. No wonder it was free. But I will try and save it anyway.

I had a few plants that died and fast-growing sent me new plants with no issues. I've placed multiple orders and the service has always been great.

Most times its been great packaging. Sometimes my plants came a mess in the box. When they are secured the plants look great. Other than that they are all over the box.

Smaller plants come in really bad shape. Upset about that. Large plants ship with no problem and are in excellent shape. Still not sure if my smaller plants are going to make from my last order

Previous order of a 4' meyer lemon delayed by over one month; tree lost leaves over the first 4-6 weeks and today looks pretty scraggly

Plant arrived damaged and basically dead, had to wait 30 days to declare it officially dead. Then have to pay shipping to get a replacement. Honestly, I think you finally got me to just go to Lowes...

I've ordered four separate times from this business, fruit trees, grapes, blueberries… and now back for cherries with how well my orchard is doing! Their quickness is replacing trees under warranty is amazing! One tree arrived snapped in half, when I submitted my claim a new one was shipped within 24 hours! So excited for these plants to start producing more and more with maturity!

I ordered a honey crisp tree and it is thriving, it was within the height range promised and super healthy. I just ordered two Granny Smith trees to go with the honey crisp.

Last time I ordered some laurel bushes, and unfortunately, they got banged up in the mail. However, you guys replaced them right away, so I am happy with that kind of response.

Everything has been hassle free, the website is very informative and easy to navigate. All of my orders have been delivered with no damage.

My hydrangea didn't survive despite my best efforts so they refunded the amount I paid in a credit allowing me to purchase another plant.