M C.

I bought a tree from this company and took the warranty with the purchase, just in case. We planted the tree, and followed the tips and instructions provided. That was in October 2019. Although we had a mild winter, I was not happy with how the tree looked. Once March came and other shrubs on our property began to wake up, the new tree remained dormant and appeared dead. I called the company to ask about the warranty. The representative explained the procedure for obtaining a refund under the warranty, which I completed all steps and sent it in. I received an email back saying this:
Thank you for reaching out to us regarding your difficulties with accessing your account, our apologies for the troubles. We have sent you an invite via email to access your account. This way you can see purchase history as well as have the auto fill option for your bill to/ship to addresses at the time of checkout.
Then I received an email asking me to respond and tell them what I thought about the customer service. I decided to wait on that since I have not yet been satisfied.
I then received an email with a link to "access my account". First of all, I don't have an account with them, but I clicked on the link and it let me to a page that said "this page does not exist".
Well, this went on several times. I wrote back and explained the link did not take me to my account but in fact to a page that doesn't exist. So then you can repeat the above... I got another email of apology saying the same thing, followed by an email with a link that goes nowhere.
I even filed a complaint with BBB and they told BBB they were reaching out to me directly, which they did, again repeating the same two emails.
So weeks later, I still don't have a replacement tree or my money back! One email told me they would credit my card used to make the original purchase - needless to say that did not happen either.
So I am beside myself and can only hope this company is put out of business for selling warranties having absolutely no value!