
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I wanted to get the mini pochette but after the price increases I was turned off from buying from LV. I heard about fashionphile and decided to get a preloved bag. I was worried it would be damaged or look in rough shape but it was in great condition for half the price.
My purse arrived without a dust bag. There was also a large pen mark on the interior that was not obvious in the pictures online.
The worst customer service ever.
Got my package stuck at the UPS OFFICE, fashionfile was supposed to call ups to release my package, as per UPS request, never did anything about that. It's been 3 weeks now now I'm under the Risk, my package to be abandoned and never delivered to me.
I bought a Chanel bag. The clasp broke within a month which is requires to open and close the bag. I was told I could not sell the bag back or have any resolution.
Great Company; Great Products; Great Workmanship! Reasonable prices. Great customer service. The embroidery is excellent. Love working with you!
Amazing! This store is an amazing company! They have the best quality merchandise and great prices. Their customer service is outstanding! Keep up the great job.
Great customer service! These guys really know how to treat their customers. If your order is not perfect, they will make it right.
Exceeded my expectations! I am very pleased with the service! It is very easy to place orders and they even notify me when they ship so that I know when to expect them. I haven't had any issues with the purchases I have made and am very happy with the quality of their products. I couldn't ask for anything more. Very happy customer!
Die Website war unglaublich einfach zu bedienen. Die Lieferung war rasend schnell. Flexibler und reaktionsschneller Manager, würde ich auf jeden Fall wieder verwenden! Ich bin so dankbar! Ich werde dieses Unternehmen wieder nutzen.
I have purchased several items from Fashionphile.com. Overall, have been satisfied with the itemes purchased. If, however, you decide to sell anything to them, don't. I was given a quote for 2 highend watches for $26,000 for both. I decided to accept their offer because I thought they would pay promptly and I had a good experience with buying from them. I sent my items to them, they held on to them for days. I contacted them to see what was going on, then only did they acknowledge receipt of my watches. Then days later they finally sent payment for the cheaper watch, $4,000. I waited for a few more days and reached out to them again. Finally, today, almost 10 days since they received the patek philippe watch, they sent me an email that they are no longer interested in purchasing it and will be sent it back to me. There is no authenticity issue, have worn the watch only once. My concern is that they have had my $40,000+ watch for so many days, have they ruined it by opening it up etc...
My advice would be to Not sell highend watches to them. They will keep it, handle it and may not go thru with the deal. Take your watch to Luxury Bazaar or other watch buyers. They pay you once they receive the watch. They are expert enough to make an offer after seeing detailed pics etc.
Now, I have to take my watch to Patek Philippe in NYC to make sure fashionphile did not mess up the movement.
This is my first branded bag for my wife! I don't really like to buy up all the expensive brands, I think you can look decent while paying not expensive money, but she just fell in love with this bag!
I am very happy I bought it here as they are great service. The price is a little high but it's worth it!
I recommend it to everyone!
This is my first branded bag! I do not really like to buy all the expensive brands, I think you can look decent while paying less money, but I just fell in love with this bag!
I am very happy I bought it here as they are great service. The price is a little high but it's worth it!
I recommend it to everyone!
Never had any problems with FASHIONPHILE I would definitely recommend them. The item I purchased has a good quality, their service is great with fast shipping
I have three pairs of never worn perfect condition Valentino rockstud heels originally $1400, $1100, and $1100 was hoping for at least $500 each for them, they offered $125 for the $1400 booties and $250 for one of the $1100 pair and the other $1100 pair they said didn't meet their standards. What the actual f….
I love fashionphile and all of the consignment items they have.
Great price, packaged well, arrived so fast! The only thing is that I did not receive an email from when my package shipped but nonetheless I'm glad I was home when it was delivered.
The backpack arrived as described with only a minor scuff on the bottom as advertised. Really positive experience for me.
Love my new Chanel bag.
Just as described and beautiful!
Thanks recibí mi pedido llegó en perfecto estado y rápido lo recomiendo a todo el mundo todo es original me encanta lo que venden y volveré a comprar gracias
Just as expected! Bag is in good condition & was packed & shipped efficiently.
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory
Answer: Terri, can you email brandee@fashionphile.com? I looked into the system and can't see a Terri P in the system. We have zero affiliation with snobswap and never have had one. Other resellers do. Is it possible you were dealing with another reseller? We send checks as soon as we check in an item and it is authenticated. Thanks!