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FASHIONPHILEReviews 2,527

4.6

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+88
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

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Colorado
1 review
0 helpful votes
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Very cute
August 4, 2023

I wanted to get the mini pochette but after the price increases I was turned off from buying from LV. I heard about fashionphile and decided to get a preloved bag. I was worried it would be damaged or look in rough shape but it was in great condition for half the price.

Date of experience: August 4, 2023
Arizona
1 review
0 helpful votes
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LV Bag received with no dust bag
August 30, 2023

My purse arrived without a dust bag. There was also a large pen mark on the interior that was not obvious in the pictures online.

Date of experience: July 31, 2023
Canada
1 review
0 helpful votes
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The worst customer service ever.
Got my package stuck at the UPS OFFICE, fashionfile was supposed to call ups to release my package, as per UPS request, never did anything about that. It's been 3 weeks now now I'm under the Risk, my package to be abandoned and never delivered to me.

Date of experience: July 2, 2023
New Jersey
1 review
0 helpful votes
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Bag broke within a month
March 21, 2023

I bought a Chanel bag. The clasp broke within a month which is requires to open and close the bag. I was told I could not sell the bag back or have any resolution.

Date of experience: February 19, 2023
Finland
1 review
0 helpful votes
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Great Company; Great Products; Great Workmanship! Reasonable prices. Great customer service. The embroidery is excellent. Love working with you!

Date of experience: December 8, 2022
South Africa
3 reviews
0 helpful votes
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Amazing!
November 28, 2022

Amazing! This store is an amazing company! They have the best quality merchandise and great prices. Their customer service is outstanding! Keep up the great job.

Date of experience: November 28, 2022
Finland
3 reviews
0 helpful votes
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Great customer service!
November 25, 2022

Great customer service! These guys really know how to treat their customers. If your order is not perfect, they will make it right.

Date of experience: November 24, 2022
New York
3 reviews
0 helpful votes
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Exceeded my expectations
November 15, 2022

Exceeded my expectations! I am very pleased with the service! It is very easy to place orders and they even notify me when they ship so that I know when to expect them. I haven't had any issues with the purchases I have made and am very happy with the quality of their products. I couldn't ask for anything more. Very happy customer!

Date of experience: November 15, 2022
Australia
4 reviews
0 helpful votes
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Die Website war unglaublich einfach zu bedienen. Die Lieferung war rasend schnell. Flexibler und reaktionsschneller Manager, würde ich auf jeden Fall wieder verwenden! Ich bin so dankbar! Ich werde dieses Unternehmen wieder nutzen.

Date of experience: October 24, 2022
Ohio
4 reviews
7 helpful votes
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I have purchased several items from Fashionphile.com. Overall, have been satisfied with the itemes purchased. If, however, you decide to sell anything to them, don't. I was given a quote for 2 highend watches for $26,000 for both. I decided to accept their offer because I thought they would pay promptly and I had a good experience with buying from them. I sent my items to them, they held on to them for days. I contacted them to see what was going on, then only did they acknowledge receipt of my watches. Then days later they finally sent payment for the cheaper watch, $4,000. I waited for a few more days and reached out to them again. Finally, today, almost 10 days since they received the patek philippe watch, they sent me an email that they are no longer interested in purchasing it and will be sent it back to me. There is no authenticity issue, have worn the watch only once. My concern is that they have had my $40,000+ watch for so many days, have they ruined it by opening it up etc...
My advice would be to Not sell highend watches to them. They will keep it, handle it and may not go thru with the deal. Take your watch to Luxury Bazaar or other watch buyers. They pay you once they receive the watch. They are expert enough to make an offer after seeing detailed pics etc.
Now, I have to take my watch to Patek Philippe in NYC to make sure fashionphile did not mess up the movement.

Date of experience: October 21, 2022
France
3 reviews
2 helpful votes
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My wife loves this bag!
October 4, 2022
Updated review

This is my first branded bag for my wife! I don't really like to buy up all the expensive brands, I think you can look decent while paying not expensive money, but she just fell in love with this bag!
I am very happy I bought it here as they are great service. The price is a little high but it's worth it!
I recommend it to everyone!

Date of experience: October 4, 2022

I love this bag!
October 4, 2022
Previous review

This is my first branded bag! I do not really like to buy all the expensive brands, I think you can look decent while paying less money, but I just fell in love with this bag!
I am very happy I bought it here as they are great service. The price is a little high but it's worth it!
I recommend it to everyone!

Date of experience: October 4, 2022
Canada
3 reviews
0 helpful votes
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Never had any problems with FASHIONPHILE I would definitely recommend them. The item I purchased has a good quality, their service is great with fast shipping

Date of experience: September 30, 2022
Missouri
1 review
0 helpful votes
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Absolute SCAM to sellers
October 31, 2022

I have three pairs of never worn perfect condition Valentino rockstud heels originally $1400, $1100, and $1100 was hoping for at least $500 each for them, they offered $125 for the $1400 booties and $250 for one of the $1100 pair and the other $1100 pair they said didn't meet their standards. What the actual f….

+1
Date of experience: September 29, 2022
Florida
1 review
0 helpful votes
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Packages I received from them.
August 24, 2022

I love fashionphile and all of the consignment items they have.

Date of experience: August 24, 2022
New York
3 reviews
0 helpful votes
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Beautiful
August 24, 2022

Looks better in person. My mom loved it. We ordered as a last minute event item and it is simply gorgeous.

Date of experience: August 24, 2022
California
1 review
0 helpful votes
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Fast shipping!
August 20, 2022

Great price, packaged well, arrived so fast! The only thing is that I did not receive an email from when my package shipped but nonetheless I'm glad I was home when it was delivered.

Date of experience: August 20, 2022
California
1 review
0 helpful votes
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Incredible LV backpack!
August 17, 2022

The backpack arrived as described with only a minor scuff on the bottom as advertised. Really positive experience for me.

Date of experience: August 17, 2022
Florida
2 reviews
0 helpful votes
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Great buy
August 13, 2022

Love my new Chanel bag.
Just as described and beautiful!

Date of experience: August 13, 2022
New York
1 review
0 helpful votes
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Good
August 11, 2022

Thanks recibí mi pedido llegó en perfecto estado y rápido lo recomiendo a todo el mundo todo es original me encanta lo que venden y volveré a comprar gracias

Date of experience: August 11, 2022
California
1 review
0 helpful votes
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Just as expected! Bag is in good condition & was packed & shipped efficiently.

Date of experience: July 8, 2022