Overview
FASHIONPHILE has a rating of 4.8 stars from 8,021 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service and great experience. FASHIONPHILE ranks 1st among Consignment sites.
Instant Feedback
Love the bag! Came in even better condition than I had expected in a secure, sturdy box with lovely packaging. Will definitely purchase from here again.
I've been looking at these sneakers since last year and I can't believe I got them on your site for a fraction of the price. They're in perfect condition!
I have bought several items from your site and everything has been amazing! The shoes I just purchased are simply lovely, so excited to wear them!
What a great company. The purse came in better condition than expected and you provided excellent communication throughout. I will be ordering from you again!
It's my first time buying second hand and I am over the moon excited! The purse looked brand new. Everything was even better than described or expected. Can't wait to purchase again!
I was nervous buying pre-loved. All my bags have been personally purchased at an LV store. The purse was in better condition than described. It's beautiful and vintage!
My first time purchasing luxury handbag through Fashionphile a sales rep name Andrew was very patient, kindly, friendly, helpful I'm glad i tried it I purchased & very happy as described, received order fast delivered, I highly recommend to friends
Fashionphile is always my to go when looking for something exclusive. I feel their products are curated. Great service. Love the packaging especially that "Thank you" on the bottom of the box.
I love shopping on Fashionphile. The selection is great and I can shop at ease trusting their authenticity and condition of bags. The YSL bag I received was in great condition and the price I paid was even greater. I was totally impressed when I received the bag as it was on clearance and the price was really low compared to the same bag on other listings. The bag was perfect! It was in great condition with no noticeable flaws. Totally happy with my purchase!
Always a pleasure browsing through the website. They usually have what I'm looking for and more. I love the Reserve option for purchases that aren't planned but you just have to have it. Free shipping and returns is a reason I always shop here. Also, shipping is quick and pleasant.
Everything went smooth! From beginning to end. The purchase I got was exactly like the pictures posted and in excellent condition as stated. 1st time using Fashionphile, I will be back!
The condition was listed as excellent but came even better. Came with dust bag, lock, keys strap, and saint laurent authentication card. Still had protective film on the hardware. Love it
I am very pleased with my purchase from fashionphile. I have been a customer for years and they never disappoint. Item as described, fast shipping and well packaged. Will buy again!
Item was practically brand new, I was expecting it to be more used but it wasn't. Beautifully packaged and it came quickly. This isn't my first purchase and I plan to buy more items from fashionphile.
Always an easy experience shopping your site. I always look for excellent quality products and never disappointed in my purchases. Have recommend to many friends.
I love this bag and I plan to keep it for many years. This is my first Gucci so I'm pretty excited about that! I'll probably make more purchases through Fashionphile as I trust the site.
Very happy with my purchase from Fashionphile. My Chanel cosmetic bag arrived in a secure box with tape along the opening to prevent tampering and the bag was in another box to prevent damage from shipping. I'm excited to use my bag
I've been purchasing for Fashionphile for years. Their customer service is always above and beyond! I highly recommend them to anyone looking for pre-owned luxury without a crazy cost!
Beautiful, great size and easy to use! Wish I would've gotten sooner. The bag came packed safely in a dust bag this time, only thing missing was the receipt.
Thanks for a smooth customer experience, it was very easy to use Fashionphile and I would highly recommend this to other friends looking for luxury goods in the future!
Easy to fine and receive the item I was interested in. Thanks for following up.
Item exactly as described, nicely packaged, fast shipping (I received item less than 48 hours after checking out online). Would definitely buy from again.
Have always had a great experience with Fashionphile. I like that you can call and get a physical description.
The one thing I wish they would go back to is free returns on the site.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
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- Carlsbad, CA, United States
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Business Highlights
- 100% authentic, guaranteed
- The largest selection of ultra-luxury
- Selling made simple. We pay upfront
Business History
But then, FASHIONPHILE is also so much more.
It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.
As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.
In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”
When Neiman Marcus calls you ideal, you blush and just, well, let it in.
Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.
1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.
2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.
At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.
3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.
We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.
4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.
As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”
In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.
And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members