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FASHIONPHILEReviews 9,008

4.8

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+88
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

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39,973 reviews
New York
1 review
0 helpful votes
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Better than expected...
August 1, 2025

Although the rating stated "shows wear", the two items I purchased when I received them would have earned a higher rating. I was very pleased and very happy!

Date of experience: July 22, 2025
Virginia
1 review
0 helpful votes
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I love my teddy speedy bag!
August 1, 2025

I have shopped many times with Fashionphile and decided to add this Teddy speedy 25 back to my collection. The bag arrived yesterday and beautiful condition and I absolutely love it. Fashionphile made it easy to purchase and I can't wait to carry it on my first date.

Date of experience: July 22, 2025
Massachusetts
1 review
0 helpful votes
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First designer purchase
August 1, 2025

I saw this bag online and looked at what it was listed as for condition. It was marked with high reviews and I bought it! I love the bag very much!

Date of experience: July 22, 2025
California
1 review
0 helpful votes
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Great Customer Service
August 1, 2025

I visited my local Fashionphile retail location to see if they had a bag in store that I was interested in buying. The two sales reps were incredibly helpful and attentive. I didn't end up buying the bag that day but one of the reps texted me additional options, notified me of price drops and made sure I had all the info needed to make my decision. I ended up purchasing through Fashionphile rather than another resale site specifically because of this service. Plus the bag I received came in even better condition than described.

Date of experience: July 18, 2025
Georgia
1 review
0 helpful votes
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Eco Friendly Luxury
August 1, 2025

Fashionphile's selection of pre-loved luxury bags leaves little to be desired. The shopping experience was seamless. The description of the items was great. From measurements to photos, the process was easy, peasy. The hardest part was deciding which bag would best suit my needs. I ended up with a beauty!

Date of experience: July 22, 2025
Sweden
1 review
0 helpful votes
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It's beautiful!
July 31, 2025

Absolutely beautiful. Exactly like the picture.
I love it.

Date of experience: July 21, 2025
New Jersey
1 review
0 helpful votes
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Good
July 31, 2025

If I am unhappy with my purchase can it be exchanged. Can you please get back to me

Date of experience: July 21, 2025
Virginia
1 review
0 helpful votes
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Just as described!
July 31, 2025

Shipping was fast, did next day it and I received my order as stated all the way across the country. Hold at UPS was perfect and bag was exactly as described.

Date of experience: July 21, 2025
Illinois
1 review
0 helpful votes
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Fast and efficient
July 31, 2025

Purchase on Wednesday delivered ion Saturday. Only UPS text info was incorrect not the fault of Fashiophile

Date of experience: July 21, 2025
Nevada
1 review
0 helpful votes
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Horrible customer service
July 30, 2025

I can never reach anyone by message, email or phone. Email was never responded. Payment using store credit was not successful.

Date of experience: July 20, 2025
Tennessee
1 review
0 helpful votes
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Excellent
July 30, 2025

Item was shipped next business day after purchasing. I received two days later. Item was better than described.

Date of experience: July 20, 2025
California
1 review
0 helpful votes
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Thank you for a fast and good service. I gave 4 stars because I didn't receive the receipt? So if I change my mind for return or exchange will Fashionphile store accept without the receipt?

Date of experience: July 20, 2025
Texas
1 review
0 helpful votes
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The best online shopping experience
July 30, 2025

I was looking at an item and was not certain about the description of the condition from the photos. I reached out to a customer service agent and someone got back to me very fast and even offered to send me additional photos of the item from different angles. The customer service rep answered all my questions about the item. This additional information really helped me with my decision. When I received the item, it was in better condition than I expected. I am very pleased with my purchase.

Date of experience: July 19, 2025
Pennsylvania
1 review
0 helpful votes
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Another beautiful bag
July 30, 2025

Easy to navigate through website, very good description of the items, huge variety. It's always pleasure to have business with FASHIONPHILE!

Date of experience: July 24, 2025
New York
1 review
0 helpful votes
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Perfect condition
July 30, 2025

Fast delivery. Bag as described. I'm a very happy customer.

Date of experience: July 19, 2025
California
1 review
0 helpful votes
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Great item
July 29, 2025

The item says "shows wear" i was so skeptical to purchase it, i don't want something thats worn out and pay thousands. Pretty surprised to received the item which appears to be looking pristine. Im inlove with my purchase item.

Date of experience: July 19, 2025
Ohio
1 review
0 helpful votes
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Amazing bag, I'm so happy!
July 29, 2025

My standards must be pretty low because when Fashionphile says "shows wear" well ya could've fooled me because my new LV bag looks FLAWLESS! It's gorgeous and I'm so happy! And it arrives in 2 days! Yeah ok, take my moneyyyyyy!

Date of experience: July 19, 2025
California
1 review
0 helpful votes
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Celine wallet
July 29, 2025

Great condition and worth the money. It came on time in very securely tapped box. I will purchase more things from Fashionphile in the future. Thanks!

Date of experience: July 19, 2025
Michigan
1 review
0 helpful votes
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Gucci Denim tote
July 29, 2025

I just received my Gucci Denim tote. My purse looks exactly like the picture.The purse is clean and in good condition. My purse came within two days after I ordered. I am a repeat customer. This is my 3rd purse from Fashionphile. I have had nothing but excellent experiences with them.

Date of experience: July 19, 2025
New York
1 review
0 helpful votes
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Hermes
July 29, 2025

Great selection and service. Accurate description of items

Date of experience: July 19, 2025