FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items. We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
The product came just as described to my home on the estimated date and time.
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This is my second purchase from FASHIONPHILE, and I'll never buy from another luxury consignment site again! I tried twice with another very popular site and was disappointed in their inaccurate item quality descriptions—and actually skeptical of authenticity on one item. FASHIONPHILE has PERFECT item descriptions: super accurate, fair, mentions if there's any odor, and their pictures actually SHOW any wear instead of trying to hide it. FASHIONPHILE has earned my trust, and I'll be buying from them again for sure.
Like new shipping really fast I recommend. The only thing is that the pink is little more dark than on the picture. However the purse is really accurate
I have received my Gucci bag and wallet. Both purchases were exactly like the pictures on the website and I am very pleased with my purchase. Thank you!
Fast shipping no issues reliable. Trustworthy website I sold a couple items never had an issue
I will work with them again without a doubt.
Purchasing online with Fashionphile was very easy and user-friendly. The shipping was fast I receive my packages within three days. I did decide to return one item and that experience was very easy as well. I just had to print the return label and ship. Overall great first experience.
Hi Blanca! We are glad you had such a great experience. Thank you for taking the time to share your review with us, we really appreciate it!
It's very hard to get thru customer service and when the purchase is complete it takes too to process and ship out your order.
It was my first time buying from FASHIONPHILE. At first I was reluctant, but I did some research and found out that the site was legitimate. The product I bought was brand new and authentic. I'll definitely purchase more from FASHIONPHILE in the future. Thank you so much!
Hi Meili! We are glad you had such a great experience. Thank you for taking the time to share your review with us, we really appreciate it!
Hot tip: if you're looking to sell items too, you can elect to be paid in FASHIONPHILE store credit, or Neiman Marcus gift card and earn a 10% bonus on that quote to use towards that next purchase!
Awesome packaging. Item is still in very good condition. Happy customer!
I received my order on June 23rd thru UPS. It cane in the morning. I am very happy with my purchase. I will definitely keep buying at Fashionphile. I love this site.
Hi Grace! We are glad you had such a great experience. Thank you for taking the time to share your review with us, we really appreciate it!
Looks beautiful and exactly like on pictures. I am glad I bought this beautiful piece. I am very satisfied.
Thank you Bea! We really appreciate your review and are glad you found what you were looking for!
Arrived just in time. I haven't used the item yet but so far I love it! Looks great on my Pochette Métis! Thank you very much!
Thank you for your review G M! We are glad you found what you were looking for!
The purchase was as described I'm very happy with my Chanel bag
Thanks Ruth! We really appreciate your review, enjoy your new Chanel bag!
Nice! Great customer service. I received my items in a good manner.
Easy to shop with on website but this is for shipping. Horrible experience with UPS stating that they made an attempt to deliver package but didn't cause my motion activated never picked up a UPS truck that "supposedly" made an attempt to deliver my package. I had to call customer service for UPS for them to escalate the matter and only to find out that their driver didn't make the attempt the first time. I was able to get my package but later in the day because I had to escalate it with UPS. If I shop with FASHIONPHILE and have to deal with this issue all the time I rather take my business somewhere else cause this is irritating that I have to complain to get my package:
Ordered on FASHIONPHILE. Really quick and easy. Product looked better in person. I'm really happy with my purchase
Hi J C! Thank you for your thoughtful review. We hope you enjoy your new Valentino accessory!
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory
Answer: Terri, can you email brandee@fashionphile.com? I looked into the system and can't see a Terri P in the system. We have zero affiliation with snobswap and never have had one. Other resellers do. Is it possible you were dealing with another reseller? We send checks as soon as we check in an item and it is authenticated. Thanks!
Hi Perla! We are glad you had such a great experience. Thank you for taking the time to share your review with us, we really appreciate it!