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business logo of FASHIONPHILE

FASHIONPHILEReviews 8,885

4.8

About the Business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items. We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
+88
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

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39,766 reviews
New Jersey
1 review
0 helpful votes
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Received Merchandise
July 2, 2021

The product came just as described to my home on the estimated date and time.

Date of experience: July 2, 2021
Virginia
1 review
0 helpful votes
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Unprofessional
July 31, 2021

Brisket brisket brisket brisket brisket brisket brisket brisket brisket brisket brisket brisket brisket

Date of experience: July 1, 2021
California
1 review
0 helpful votes
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So pleased!
July 1, 2021

This is my second purchase from FASHIONPHILE, and I'll never buy from another luxury consignment site again! I tried twice with another very popular site and was disappointed in their inaccurate item quality descriptions—and actually skeptical of authenticity on one item. FASHIONPHILE has PERFECT item descriptions: super accurate, fair, mentions if there's any odor, and their pictures actually SHOW any wear instead of trying to hide it. FASHIONPHILE has earned my trust, and I'll be buying from them again for sure.

Date of experience: July 1, 2021
Canada
1 review
0 helpful votes
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Perfect
June 30, 2021

Like new shipping really fast I recommend. The only thing is that the pink is little more dark than on the picture. However the purse is really accurate

Date of experience: June 30, 2021
New York
1 review
0 helpful votes
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Gucci Bag
June 30, 2021

I have received my Gucci bag and wallet. Both purchases were exactly like the pictures on the website and I am very pleased with my purchase. Thank you!

Date of experience: June 30, 2021
California
1 review
0 helpful votes
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Excellent condition love my card holder!
June 26, 2021

Fast shipping no issues reliable. Trustworthy website I sold a couple items never had an issue
I will work with them again without a doubt.

Date of experience: June 26, 2021
Sophia S. FASHIONPHILE Rep
over a year old

Hi Perla! We are glad you had such a great experience. Thank you for taking the time to share your review with us, we really appreciate it!

Missouri
1 review
0 helpful votes
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Great experience!
June 26, 2021

Purchasing online with Fashionphile was very easy and user-friendly. The shipping was fast I receive my packages within three days. I did decide to return one item and that experience was very easy as well. I just had to print the return label and ship. Overall great first experience.

Date of experience: June 26, 2021
Sophia S. FASHIONPHILE Rep
over a year old

Hi Blanca! We are glad you had such a great experience. Thank you for taking the time to share your review with us, we really appreciate it!

California
1 review
0 helpful votes
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Could be better
June 25, 2021

It's very hard to get thru customer service and when the purchase is complete it takes too to process and ship out your order.

Date of experience: June 25, 2021
Florida
1 review
0 helpful votes
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Great product and service
June 25, 2021

It was my first time buying from FASHIONPHILE. At first I was reluctant, but I did some research and found out that the site was legitimate. The product I bought was brand new and authentic. I'll definitely purchase more from FASHIONPHILE in the future. Thank you so much!

Date of experience: June 25, 2021
Sophia S. FASHIONPHILE Rep
over a year old

Hi Meili! We are glad you had such a great experience. Thank you for taking the time to share your review with us, we really appreciate it!

Hot tip: if you're looking to sell items too, you can elect to be paid in FASHIONPHILE store credit, or Neiman Marcus gift card and earn a 10% bonus on that quote to use towards that next purchase!

North Carolina
1 review
0 helpful votes
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Awesome packaging!
June 25, 2021

Awesome packaging. Item is still in very good condition. Happy customer!

Date of experience: June 25, 2021
California
1 review
0 helpful votes
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Fast delivery
June 25, 2021

I received my order on June 23rd thru UPS. It cane in the morning. I am very happy with my purchase. I will definitely keep buying at Fashionphile. I love this site.

Date of experience: June 25, 2021
Sophia S. FASHIONPHILE Rep
over a year old

Hi Grace! We are glad you had such a great experience. Thank you for taking the time to share your review with us, we really appreciate it!

Florida
1 review
0 helpful votes
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Great buy
June 25, 2021

Looks beautiful and exactly like on pictures. I am glad I bought this beautiful piece. I am very satisfied.

Date of experience: June 25, 2021
Sophia S. FASHIONPHILE Rep
over a year old

Thank you Bea! We really appreciate your review and are glad you found what you were looking for!

Texas
1 review
0 helpful votes
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Great buy! Thank you
June 25, 2021

Arrived just in time. I haven't used the item yet but so far I love it! Looks great on my Pochette Métis! Thank you very much!

Date of experience: June 25, 2021
Sophia S. FASHIONPHILE Rep
over a year old

Thank you for your review G M! We are glad you found what you were looking for!

Virginia
1 review
0 helpful votes
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Love it
June 23, 2021

The purchase was as described I'm very happy with my Chanel bag

Date of experience: June 23, 2021
Sophia S. FASHIONPHILE Rep
over a year old

Thanks Ruth! We really appreciate your review, enjoy your new Chanel bag!

Georgia
1 review
0 helpful votes
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Love it
June 23, 2021

Great shopping experience. Product arrived in good time, packaged really well.

Date of experience: June 23, 2021
Virginia
1 review
0 helpful votes
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Fashionphile
June 23, 2021

Nice! Great customer service. I received my items in a good manner.

Date of experience: June 23, 2021
Indiana
1 review
0 helpful votes
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Prada
June 22, 2021

Looks good. Arrived on time. Box was a little damaged.

Date of experience: June 22, 2021
Canada
1 review
0 helpful votes
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Great
June 22, 2021

Shipping was timely, and was delivered with ease. Thank you!

Date of experience: June 22, 2021
California
1 review
0 helpful votes
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Easy to shop but horrible shipping
July 21, 2021

Easy to shop with on website but this is for shipping. Horrible experience with UPS stating that they made an attempt to deliver package but didn't cause my motion activated never picked up a UPS truck that "supposedly" made an attempt to deliver my package. I had to call customer service for UPS for them to escalate the matter and only to find out that their driver didn't make the attempt the first time. I was able to get my package but later in the day because I had to escalate it with UPS. If I shop with FASHIONPHILE and have to deal with this issue all the time I rather take my business somewhere else cause this is irritating that I have to complain to get my package:

Date of experience: June 21, 2021
California
1 review
0 helpful votes
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Valentino rockstud
June 19, 2021

Ordered on FASHIONPHILE. Really quick and easy. Product looked better in person. I'm really happy with my purchase

Date of experience: June 19, 2021
Sophia S. FASHIONPHILE Rep
over a year old

Hi J C! Thank you for your thoughtful review. We hope you enjoy your new Valentino accessory!