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business logo of FASHIONPHILE

FASHIONPHILEReviews 8,908

4.8

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+88
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

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39,789 reviews
California
1 review
1 helpful vote
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Beautiful Bag But Moldy Smelling Inside
November 1, 2021

This was not a good first experience here. There should have been notes regarding the terrible smell. It's not like it will ever go away. And the customer should know this issue up front!

Date of experience: October 2, 2021
New York
1 review
0 helpful votes
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I am completely satisfied with my order. The description on the item are so accurate and to be honest the pictures don't do justice to the item once received(at least in my experience). My item looks so new as if I had just purchased from the store itself. I will definitely be purchasing another item soon. Loved how fast it arrived and how they make sure the delivery is signed by the customer to ensure delivery. Extremely content! Love FASHIONPHILE!

Date of experience: October 2, 2021
California
1 review
0 helpful votes
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Legit designer resale
October 1, 2021

Everything is legit. I emailed them about two listings that were similar with the same color, but the item colors looked different because of studio lighting when the photos were taken. I received a response after a week and they even included a photo of the item in their show room.

Date of experience: October 1, 2021
California
1 review
0 helpful votes
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Wonderful Chole`
October 1, 2021

This is my second purchase from Fashionphile and I love this one too! I was skeptical at first but I am a true believer now. The descriptions of the bag(s) on line are modest at best. This bag arrived in better condition than described. In addition, the return/buy-back policy is fantastic! I have purchased from another pre-love site/company and NEVER AGAIN will I shop with them. If I were not on a budget (for real) I would probably buy something from Fashionphile every week.

Date of experience: October 1, 2021
Canada
1 review
0 helpful votes
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Super excited
October 1, 2021

Was jus the same as description to every minute detail

Date of experience: October 1, 2021
Hawaii
1 review
0 helpful votes
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Great purchase
September 30, 2021

Smooth transaction. Quick shipping. Item meets expectations.

Date of experience: September 30, 2021
Oklahoma
1 review
0 helpful votes
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Gorgeous!
September 30, 2021

The bag is perfect and exactly what I want! Can't wait to buy more!

Date of experience: September 30, 2021
New York
1 review
0 helpful votes
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So excited!
September 30, 2021

It was easy to hunt down & purchase my bag through fashionphile. Great website and photos.

My only feedback is to make the delivery packaging a little more elevated. The "phile" was hysterical. Would be nice to have instructions for how to care for or treat this item.

Overall very happy!

Date of experience: September 30, 2021
Massachusetts
1 review
0 helpful votes
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Excellent shopping experience
September 30, 2021

Great customer service. Client service rep was very helpful on the phone when I called to ask a question about the item I wanted to purchase. Shipping was fast and the packaging was beautiful--like something out of Sex and the City. I have shopped with Fashionphile for years, but I used to walk into the Beverly Hills location on Wilshire Blvd, before Carlsbad and NJ warehouses were open. The prices have increased significantly, for what seem to be harder worn goods, but the demand for vintage/used luxury accessories has increased over the past decade as well. Overall, I love the new CHANEL tote, and I will be purchasing from the Fashionphile site again soon!

Date of experience: September 30, 2021
Maryland
1 review
0 helpful votes
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Thank You!
September 28, 2021

So excited to be able to check this wallet off of my list of Christmas shopping. The reserve payment was so easy and love the presentation of the fashionphile box when it arrived. Will definitely be ordering from this company again.

Date of experience: September 28, 2021
New York
1 review
0 helpful votes
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I purchased a belt I have been waiting for to buy. The payments were responsible and the belt was in perfect condition. Will definitely itely be buying something again!

Date of experience: September 28, 2021
Australia
1 review
0 helpful votes
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Louis Vuitton Multipochette
September 28, 2021

Product was almost like new - excellent condition. Very happy with the bag, speed of international delivery and reasonable/fair pricing for the product.

Date of experience: September 28, 2021
California
1 review
0 helpful votes
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Fabulous!
September 27, 2021

Everything went smoothly! Once I completed my final payment on the items I purchased, I received my items the very next day! I couldn't be happier with the service and my purchases.

Date of experience: September 27, 2021
Florida
2 reviews
4 helpful votes
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I was trying to buy a Chanel earring from that store and noticed that this consignment store price for Chanel accessories was higher than than Chanel, they jack up the prices, buyer be aware do ur homework before buyer second hand. Chanel offers new items not second hand.

Date of experience: September 25, 2021
California
1 review
0 helpful votes
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Purse
September 24, 2021

Good fast shipping easy site to use a lot of high end items to choose from

Date of experience: September 24, 2021
California
1 review
0 helpful votes
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I feel that fashionphile has to be better about exceeding expectations rather than underwhelming buyers. My first time purchasing…very disappointing

Date of experience: September 23, 2021
Texas
1 review
0 helpful votes
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Received my YSL Bag
September 23, 2021

Received my package in a timely manner! The packaging could have been more secure and tight because the bag bounced around in the box.

Date of experience: September 23, 2021
Florida
1 review
0 helpful votes
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Great bag!
September 23, 2021

Pleased as always and will be back again soon to shop!

Date of experience: September 23, 2021
Wisconsin
1 review
0 helpful votes
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Elated
September 23, 2021

Thrilled to have an extremely difficult-to-find unicorn. Shipped at light speed.

Date of experience: September 23, 2021
Georgia
1 review
0 helpful votes
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Happy Customer!
September 22, 2021

I have now ordered 2 preloved handbags from FASHIONPHILE and my experience has been great! Both handbags were exactly as described on the site! I will continue to purchase preloved items from FASHIONPHILE!

Date of experience: September 22, 2021