FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
This was not a good first experience here. There should have been notes regarding the terrible smell. It's not like it will ever go away. And the customer should know this issue up front!
I am completely satisfied with my order. The description on the item are so accurate and to be honest the pictures don't do justice to the item once received(at least in my experience). My item looks so new as if I had just purchased from the store itself. I will definitely be purchasing another item soon. Loved how fast it arrived and how they make sure the delivery is signed by the customer to ensure delivery. Extremely content! Love FASHIONPHILE!
Everything is legit. I emailed them about two listings that were similar with the same color, but the item colors looked different because of studio lighting when the photos were taken. I received a response after a week and they even included a photo of the item in their show room.
This is my second purchase from Fashionphile and I love this one too! I was skeptical at first but I am a true believer now. The descriptions of the bag(s) on line are modest at best. This bag arrived in better condition than described. In addition, the return/buy-back policy is fantastic! I have purchased from another pre-love site/company and NEVER AGAIN will I shop with them. If I were not on a budget (for real) I would probably buy something from Fashionphile every week.
Was jus the same as description to every minute detail
Smooth transaction. Quick shipping. Item meets expectations.
It was easy to hunt down & purchase my bag through fashionphile. Great website and photos.
My only feedback is to make the delivery packaging a little more elevated. The "phile" was hysterical. Would be nice to have instructions for how to care for or treat this item.
Overall very happy!
Great customer service. Client service rep was very helpful on the phone when I called to ask a question about the item I wanted to purchase. Shipping was fast and the packaging was beautiful--like something out of Sex and the City. I have shopped with Fashionphile for years, but I used to walk into the Beverly Hills location on Wilshire Blvd, before Carlsbad and NJ warehouses were open. The prices have increased significantly, for what seem to be harder worn goods, but the demand for vintage/used luxury accessories has increased over the past decade as well. Overall, I love the new CHANEL tote, and I will be purchasing from the Fashionphile site again soon!
So excited to be able to check this wallet off of my list of Christmas shopping. The reserve payment was so easy and love the presentation of the fashionphile box when it arrived. Will definitely be ordering from this company again.
I purchased a belt I have been waiting for to buy. The payments were responsible and the belt was in perfect condition. Will definitely itely be buying something again!
Product was almost like new - excellent condition. Very happy with the bag, speed of international delivery and reasonable/fair pricing for the product.
Everything went smoothly! Once I completed my final payment on the items I purchased, I received my items the very next day! I couldn't be happier with the service and my purchases.
I was trying to buy a Chanel earring from that store and noticed that this consignment store price for Chanel accessories was higher than than Chanel, they jack up the prices, buyer be aware do ur homework before buyer second hand. Chanel offers new items not second hand.
Received my package in a timely manner! The packaging could have been more secure and tight because the bag bounced around in the box.
Pleased as always and will be back again soon to shop!
I have now ordered 2 preloved handbags from FASHIONPHILE and my experience has been great! Both handbags were exactly as described on the site! I will continue to purchase preloved items from FASHIONPHILE!
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory
Answer: Terri, can you email brandee@fashionphile.com? I looked into the system and can't see a Terri P in the system. We have zero affiliation with snobswap and never have had one. Other resellers do. Is it possible you were dealing with another reseller? We send checks as soon as we check in an item and it is authenticated. Thanks!