Overview
FASHIONPHILE has a rating of 4.8 stars from 8,051 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service and great experience. FASHIONPHILE ranks 1st among Consignment sites.
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The product was as described and arrived on time. I'm happy with my purchase.
Ordering a very expensive Tiffany item on a third party site was nerve racking. But the jewelry was as they described and I had it independently verified after receiving it.
Shopping process was so smooth, the rating my item received does not do the actual item justice.
I love my new Peace Dior purse. The beading and embroidery is exquisite. Working with Fashionphile was easy and I had no problems. I will use them again.
I went online and purchase my bag could not get anyone to help me call all the store to this day no one call me back with all the message i left in ca accept new york and i had a call again regarding a credit which i still do not understand
Love how easy and fast my order arrived. I am always surprised by the quality of the prices they have because their descriptions are extremely accurate
This has been a great experience and I loved my items! I adored my experience
Item was mostly as described, except there is an unpleasant odor that was in the description. It was shipped quickly and arrived in good shape. I feel confident with authenticity.
Such a great experience! From customer service to the delivery! Customer service provided pics to me and it was delivered so fast
I was a little concerned on the shipping process as the bag was delayed with UPS & I didn't get updates on delivery after the delay was sent so I couldn't track it as I needed to sign at delivery. My bag arrived a day late but was in good condition, just concerned as I couldnt Track delivery.
Quick delivery and my bag is in excellent condition. Great quality overall.
Bracelet was in better condition than expected. Very pleased with purchase.
I purchased a LV cardholder that came in amazing condition even tho it was labeled as worn. It has a dust bag and box and matches my purse exactly.
I love shopping at Fashionphile! The personal shoppers are always responsive, kind, and professional. They consistently meet my demands and make the experience enjoyable. My favorite purchases are the bags, and I've always been impressed with the quality and service..
This is my first "big girl purchase," and I hesitated. I was going to order this bag on a different website, but after reading reviews and watching TikTok, I decided to go with Fashionphile. The website is very detailed and has excellent pictures. After I placed my order, it arrived in 3 days. The bag is stunning, and I'm happy with my purchase
I like the bag. It's well packaged and shipped fast. It's good to see Fashionphile offer more promotions. Will purchase again when the price is right.
Requiring all shipments to have signature on delivery is a big problem for those of us who live alone and work during the day. Please make signature on delivery an OPTION at time of checkout for customer.
Quick experience and picked up a great piece. The delivery was quick and problem free.
My SA, Claire was a trooper throughout the whole process. She was very patient and carefully explained everything to me from the bag to return process. The whole process was smooth and she accommodated my indecisive in the color for a while but we ended up with a very nice color!
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
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- Carlsbad, CA, United States
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Business Highlights
- 100% authentic, guaranteed
- The largest selection of ultra-luxury
- Selling made simple. We pay upfront
Business History
But then, FASHIONPHILE is also so much more.
It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.
As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.
In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”
When Neiman Marcus calls you ideal, you blush and just, well, let it in.
Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.
1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.
2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.
At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.
3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.
We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.
4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.
As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”
In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.
And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members