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FASHIONPHILEReviews 2,527

4.7

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+88
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

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Georgia
1 review
0 helpful votes
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Gucci Ophidia Small Shoulder Bag
January 12, 2022

This is a beautiful bag in great shape, but I decided to return it because it's much smaller than I expected.

Date of experience: January 12, 2022
District of Columbia
1 review
0 helpful votes
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My fabulous handbag
January 7, 2022

Everything went very smooth. My bag was delivered very quickly. It was in excellent condition. I will certainly be purchasing another.

Date of experience: January 7, 2022
Massachusetts
1 review
0 helpful votes
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Louis Vuitton and
January 5, 2022

Great product good condition and great service had no issues

Date of experience: January 5, 2022
South Carolina
1 review
0 helpful votes
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Beautiful gloves
January 4, 2022

Product received exactly as described and packaged well.

Date of experience: January 4, 2022
California
1 review
0 helpful votes
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Damaged item
January 29, 2022

I received a damaged item after paying over $1,600.00 for a weekend bag. I believe it was damaged by the shipping company. But it was packed so poorly inside the box. There was NO protection besides a thin white paper that did NOT even cover the entire bag. It was extremely disappointing after making such a large purchase and eagerly waiting for its arrival. I tried several times to contact the Claim department. They will not speak with you so don't waste your time. (I do want to add the customer service representatives I spoke to when trying to reach the claim dept. were very courteous. I spoke to at least 4. That tells you how many times I reached out to them with no success.) A customer rep. Instructed me to email in writing the issues with pictures-Which I did. Then the Claim dept. sent me an email instructing me to do just that. Really? I already did. I believe it's called "the runaround". The claim dept emailed me to send back the item. With what? What box? What protection? I have to pay for all that plus my time. I was offered $100.00 discount only, not by the claim dept, but by a very nice customer service rep. Thats it?

Date of experience: December 30, 2021
Kuwait
1 review
0 helpful votes
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The package came in less than a week and I was able to track it throughout it was exactly as the photo does not look at was used or Preloved at all

Date of experience: December 26, 2021
Texas
1 review
0 helpful votes
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Chanel Tote
December 25, 2021

Love my new bag! Excellent condition as described!

Date of experience: December 25, 2021
California
1 review
0 helpful votes
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Wonderful service
December 23, 2021

I fell in love with some boots. I purchased them and arrived the next day just in time for my trip!

Date of experience: December 23, 2021
Texas
1 review
0 helpful votes
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Flawless Chanel
December 22, 2021

My first purchase with FASHIONPHILE and the bag is impeccable! The description stated flaws were on the bag but I see none! It's brand new and beautiful! I immediately ordered a wallet from FASHIONPHILE and can't wait until it arrives! This made my birthday the best one yet! My dream bag! Thank you!

Date of experience: December 22, 2021
Tennessee
1 review
0 helpful votes
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LOVE!
December 22, 2021

I had a great experience and plan on continuing to buy from this company. Love my new bag!

Date of experience: December 22, 2021
Indiana
1 review
0 helpful votes
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LV agenda
December 22, 2021

Shipping was quicker than expected. The item is in great shape.

Date of experience: December 22, 2021
Arizona
1 review
0 helpful votes
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Service
December 20, 2021

Awesome delivery and Service. The bad was Perfect!

Date of experience: December 20, 2021
California
1 review
0 helpful votes
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Great service! Quick shipping.
December 18, 2021

My item arrived quickly and in perfect condition! It was very easy to sell, buy and pay for my item.

Date of experience: December 18, 2021
Florida
1 review
0 helpful votes
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Louis Vuitton Bag
December 17, 2021

First time I've shopped on Fashionphile, and I think it's great! The LV bag I purchased is exactly as described and came beautifully packed. Love it! Priced fairly, as were the other bags I looked at. Kudos for using authenticators with a guarantee & option to return, just in case. I'll definitely be back. Happy Holidays!

Date of experience: December 17, 2021
Texas
1 review
0 helpful votes
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Awesome, I really love that certain item, it looks better in person. I would love to purchase more Louis Vuitton items from this specific owner or company, instead of going on the actual Louis Vuitton site for certain things, I can tell this specific owner or company probably would have what I am looking for exactly.

Date of experience: December 8, 2021
Iceland
1 review
0 helpful votes
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I'm in love with my new purchase. My bag is Perfect.

Date of experience: December 8, 2021
GB
2 reviews
2 helpful votes
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Amazing!
December 4, 2021

Always great! That's why I keep coming back. FASHIONPHILE has earned my trust, and I'll be buying from them again for sure. Quick responses and Easy returns with quick refunds if you have a change of heart - just don't remove that authenticity tag until you've decided to keep it! I will be back.

Date of experience: December 3, 2021
Ohio
1 review
0 helpful votes
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Love my David Yurman Ring
December 3, 2021

The packaging is first class. I was impressed when I opened the box before I saw the ring. The ring is gorgeous. Thank you for a pleasant experience.

Date of experience: December 3, 2021
Washington
1 review
0 helpful votes
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FIVE STAR
December 1, 2021

I had the most amazing first experience with Fashionphile! First of all, the app is super easy to use! Also, when I wanted to see the bag in natural light and on a body, the FP team sent photos via email right away. Lastly, I purchased my Chanel Boy Bag at 9 p.m. on a Tuesday, by Wednesday at 9 a.m. my shipping label was already created and the bag was shipped out the door that afternoon. I really appreciate this kind of promptness - especially when I'm waiting for my first Chanel bag!

Thank you Fashionphile Team!

Date of experience: December 1, 2021
Canada
1 review
0 helpful votes
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Happy
November 26, 2021

The items I bought were in excellent condition as described.

Date of experience: November 26, 2021