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FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
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This is a beautiful bag in great shape, but I decided to return it because it's much smaller than I expected.
Everything went very smooth. My bag was delivered very quickly. It was in excellent condition. I will certainly be purchasing another.
Great product good condition and great service had no issues
I received a damaged item after paying over $1,600.00 for a weekend bag. I believe it was damaged by the shipping company. But it was packed so poorly inside the box. There was NO protection besides a thin white paper that did NOT even cover the entire bag. It was extremely disappointing after making such a large purchase and eagerly waiting for its arrival. I tried several times to contact the Claim department. They will not speak with you so don't waste your time. (I do want to add the customer service representatives I spoke to when trying to reach the claim dept. were very courteous. I spoke to at least 4. That tells you how many times I reached out to them with no success.) A customer rep. Instructed me to email in writing the issues with pictures-Which I did. Then the Claim dept. sent me an email instructing me to do just that. Really? I already did. I believe it's called "the runaround". The claim dept emailed me to send back the item. With what? What box? What protection? I have to pay for all that plus my time. I was offered $100.00 discount only, not by the claim dept, but by a very nice customer service rep. Thats it?
The package came in less than a week and I was able to track it throughout it was exactly as the photo does not look at was used or Preloved at all
I fell in love with some boots. I purchased them and arrived the next day just in time for my trip!
My first purchase with FASHIONPHILE and the bag is impeccable! The description stated flaws were on the bag but I see none! It's brand new and beautiful! I immediately ordered a wallet from FASHIONPHILE and can't wait until it arrives! This made my birthday the best one yet! My dream bag! Thank you!
Awesome delivery and Service. The bad was Perfect!
My item arrived quickly and in perfect condition! It was very easy to sell, buy and pay for my item.
First time I've shopped on Fashionphile, and I think it's great! The LV bag I purchased is exactly as described and came beautifully packed. Love it! Priced fairly, as were the other bags I looked at. Kudos for using authenticators with a guarantee & option to return, just in case. I'll definitely be back. Happy Holidays!
Awesome, I really love that certain item, it looks better in person. I would love to purchase more Louis Vuitton items from this specific owner or company, instead of going on the actual Louis Vuitton site for certain things, I can tell this specific owner or company probably would have what I am looking for exactly.
I'm in love with my new purchase. My bag is Perfect.
Always great! That's why I keep coming back. FASHIONPHILE has earned my trust, and I'll be buying from them again for sure. Quick responses and Easy returns with quick refunds if you have a change of heart - just don't remove that authenticity tag until you've decided to keep it! I will be back.
The packaging is first class. I was impressed when I opened the box before I saw the ring. The ring is gorgeous. Thank you for a pleasant experience.
I had the most amazing first experience with Fashionphile! First of all, the app is super easy to use! Also, when I wanted to see the bag in natural light and on a body, the FP team sent photos via email right away. Lastly, I purchased my Chanel Boy Bag at 9 p.m. on a Tuesday, by Wednesday at 9 a.m. my shipping label was already created and the bag was shipped out the door that afternoon. I really appreciate this kind of promptness - especially when I'm waiting for my first Chanel bag!
Thank you Fashionphile Team!
The items I bought were in excellent condition as described.
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory
Answer: Terri, can you email brandee@fashionphile.com? I looked into the system and can't see a Terri P in the system. We have zero affiliation with snobswap and never have had one. Other resellers do. Is it possible you were dealing with another reseller? We send checks as soon as we check in an item and it is authenticated. Thanks!