There is a black stain on the front part of the shorts. It is visible on both parts of the shorts. In my opinion this is a defect.
It's not the first and it's not the last time I order form you and we always be in touch and thanks for the comfortable shipment
There is no better onsite boutique shopping to US and I have bought thousands of dollars worth of merchandise!
Great ring, perfect size and fantastic quality and design. I will buy other jewels from Emanuele Bicocchi!
Its all around just what I expected and wanted. The packaging was really well done and the website waa easy to use. No complaints.
Amazing collection, and amazing service. Couldnt ask for more. Will definitely order again. Thank you.
The pleasure of shopping on your site thanks, the pleasure of shopping on your site thanks, the pleasure of shopping on your site thanks,
Fast and accurate site i always by for me and my family from farfetch, good prices and offers, variety of designers from all over the world
This is a very good shopping experience that the delivery is very fast. From placing the order to receive my bag, it just takes three days.
Ordered my item on Black Friday and still received it the next day! My item was top quality and I would definitely order from Farfetch again.
I love farfetched and buy something several times a month but this time there was a mistake And I'd love to get it corrected. Thank you
Dear Jane,
Thank you so much for sharing your feedback regarding your recent Farfetch experience. Have you contacted our customer service team for assistance? Please send an email to customerservice@farfetch.com if you have not reached out already. You can also speak to our team directly by calling +44 (0) 20 3962 2362 or +1 646-791-3768.
Warm Regards,
Farfetch
Beautiful skirt. Very well packaged and delivered two days faster then expected. Will order again through Farfetch for sure.
Item delivered within five days from UK to SG after order placement. Overall a pleasant experience. Thank you!
Very fast International shipping, with easy tracking. Quality of parcel and product is great, will order again.
Super fast delivery and qualified items.
Size guides are a bit hard to use. I mean depends on diff brands.
Easy ordering process and quick shipping! Got my Golden Goose sneakers before the expected delivery date. Highly recommend to use this website.
Never do shopping here. Most of the items are used and returned ones (not even sure they're genuine anymore).
Answer: In my experience, as far as genuine items go, yes. My recommendation to you is, research the store you're buying from, because your experience can be 0 or 5 stars depending who you're buying from. I bought a new Valentino bag and received an used one from a store called Gente Roma. Farfetch did nothing other than contact the store and politely reply back to me that there was nothing they could do about it! They made the sale, they're making money off me, off course they should have done something. Nope. I could return the bag, which was an option regardless. Gente Roma was so disonest about the condition of the bag, I was afraid they would blame me for sending back a used bag and only give me a patial refund. I felt my safest option was to keep the bag. On the other hand, when I bought a pair of Valentino shoes from Exelsior Milano my experience was flawless. From the fast shipping, to the packaging to shoes that had never been opened. Moral to the story: if Farfetch doesn't have to get involved, you're golden. If not, don't bother with them. Call the Pope or your credit card and dispute your charges instead. You'll have a better chance of getting something.
Answer: Maybe there is a 24 hour time frame to cancel your order after you made it but if that 24 hours frame has passed I'd try calling them. Their customer service can be helpful
Answer: Hello Gabriella, Thank you for reaching out with this important question. We are so sorry if you are finding that our pricing structure is not clear. Farfetch is a marketplace web site with a global network of over 400 independent boutiques. Products are sometimes available in multiple locations. When an item is sourced from multiple boutiques, the Farfetch catalog will always present the lowest price for a specified size. While we urge them to price competitively, the ultimate choice lies with our partner boutiques. Therefore, you may see variations as you click into size information for each product. Furthermore, prices will vary for different regions of the world. Please ensure that you have selected the appropriate country for your delivery address. You will see a small flag in the upper right corner. Clicking on this will allow you to select your country. We do hope that this information is helpful. Please feel free to contact us directly on +213-550-3798 or +44 (0) 20 3510 0670. We are reachable 7 days a week. If there is anything that we can assist you with, or if you have any further questions, please dont hesitate to get in touch. Warm Regards, Farfetch
Answer: Hello She, thank you for writing. Our Refer-a-Friend program reward alternates between 10% discount and a 50 USD gift code. The rewards are chosen at random. For full details on our Refer-a-Friend program, please consult http://www.farfetch.com/refer-a-friend. Warm Regards, Farfetch
Answer: It's a legit website and I purchased more than 5 times with Farfetch. Everything was good, authentic and the shipment was fast as well. I'm not sure how long it takes to ship to Singapore, but for my experience, I live in the US and it takes 3-4 days to deliver.
Farfetch has a rating of 2 stars from 1,824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
Dear Nicole,
Thank you very much for taking the time to provide us with your feedback. We are so disappointed to hear that your order didn't arrive as expected.
We will be sending you a private message immediately so that we can address any unresolved issues. Please feel free to respond at your earliest convenience. Again, we sincerely apologize for any inconvenience caused by this error and we look forward to assisting you.
Warm Regards,
Farfetch