I pllaced my order on Monday evening and received it in Bulgaria on Thursday morning. I was nicely surprised of how fast the things happened.
Always a positive experience to shop with Farfetch. Great service & delivery. I always find what I want.
Great great adorable bag. Great service and very fast shipping! Sure will be buying on this site again.
Im very happy shopping from Farfetch. The variety of merchandise and easy shipping on line! Thanks for being excellent on line service!
Everything was perfect
I returned my first choice and i ordered another,
No problem.
Thanks for everything
Keep doing what you do!
It is the most beautiful plastic bag I ve ever seen with an affordable price and it is out of my expectation.
I love the shoes! Such an essential statement but I bought half a size bigger. Hence got to add a few insole
I had to pay double the dollar price to bring into South Africa. I would advise against buying online. Not worth it.
This site is perfect. Fast delivery and the product I ordered was high quality and exactly how it looked in the photo.
My shoes were delivered faster then I thought they would be, I will be shopping more with you guys from now on
DHL lost my parcel and after a month since purchase date, I still have not received my item or refund!
AVOID FARFETCH!
This January(2014), i purchased 5 Moschino iphone cases and make them sent to China, the parcel was rejected by the customs saying it's overweigh the individual purchasing amounts, and my parcel was sent back to italy then. I never even received or touched those cases, but Farfetch said i need to pay for the returning postal fees, which was about 60 USD. Isn't it ridiculous!? I need to pay for some bloody things i've never seen! Their customer service was totally a disaster, i sent several emails to them, they usually replied after a week or even weeks. They were always incredibly sorry for replying late or raised any inconvenience to me, but they never changed. Lol and now is June already, 6months has passed, MY PARCEL HASN'T ARRIVED AT THEIR BOUTIQUE YET! Seems like i will never get my 400 dollars back. I decided to sue them in any uk consumer protection organisation i can find. This is far too over. In addition, they really like informing you the goods you purchased several days ago is out of stock, and they are"incredibly sorry", they will withdraw your money asap... So speechless and frustrating, i would never shop at this website again. AVOID IT GUYS!
Hi Junying,
Thanks for getting in touch with us. We are truly sorry to hear about the ongoing issue you are having. Please accept our sincerest apologies for the inconvenience that this has caused you. Unfortunately, it seems that there has been a misunderstanding which has caused this matter to be prolonged, for this we are very sorry. I kindly ask that contact us to confirm your order number and we will resolve this matter for you as best and as quickly as possible.
We look forward to hearing from you.
Thanks,
Farfetch
I ordered a fendi skirt pink red white and yellow. My package came it was the wrong skirt all pink and red
Like the shipping vendor, like the cloth. A very good shopping experience. I would like to buy next time.
I have NEVER had a worse experience with an online website. I wouldn't even rate it a 1. Sent me the wrong shoes twice and charged 500 twice. F*CK FARFETCH. I AM FURIOUS.
They received the return, but they don't follow up the process, you won't get back the money. Won't buy at the shop again.
Overview
Farfetch has a rating of 2 stars from 1,824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear B P,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch