Farfetch

You gave me a wrong cover not what I ordered please do something about it I would like you guys to take it back

Ughhhh i am done with this company.
Ughhhh i am done with this company. The worst ever … it is a trap they put some items on sale with a really good price because usually they will be defected and in a really bad condition. I ordered a jacquemus bag was for a very very good price coming from a boutique in Hong Kong which i was worried about ordering it from that boutique but unfortunately i did. I was on vacation so once i got back I opened the package to find out the bag has peelings and scratches that I can't even ignore them or unseen them … so I decided to return the customer service representative was really nice and helped me to sent it back. I sent it with all tags attached and even inside the same box that I received in … after 10 days waiting for my refund. I found out that the boutique in Hong Kong refused my return and said that the bag has been used …. Sounds really funny to me. Because thats how I received it from them … LESSON LEARNED WILL NEVER EVER ORDER from Farfetch… they are dealing with not trustworthy boutiques. I disputed my transaction and we will see what will happen i have all proofs

In future change deliveries company because is bad company and delivery man not professional for that

Farfetch has amazing products with many deals, and the best is products delivered so fast! Service is also great!

I bought Moschino sandals last month and they're tearing. Less than a month old, never again will I buy

I am new customer to FarFetch. Made a checkout payment of $758 AUD after the exchange rate. FarFetch replied, cancelled my order and request for bank transfer. Tried to do a bank transfer, now it cost $808 AUD with the lower exchange rate and bank transfer fee that I have to pay. Apparently the first payment was already been sent and now FarFetch has refunded me, its going to take 14 days to do a credit refund. Horrible, I am not going to pay until I receive my first payment.

Don't understand why FarFetch has to complicate the payment process. I never had such problems with LUISAVIAROMA, MR PORTER, Net-A-Porter etc eben with huge transactions. FarFetch doesn't understand 'service quality', now it has incur extra cost and time on their customer hands. It really hurts to get such a terrible shopping experience, I will not recommend anyone to buy from here. MR PORTER and Net-A-Porter are both UK firms like FarFetch, but their customer service is absolutely outstanding compared to FarFetch.

AVOID THIS WEBSITE.

I ordered a necklace from far fetch for my eighteenth birthday. It was crocheted metal (not even gold or silver, just METAL), and $650. It came two weeks before my birthday, so I tried it on to make sure I liked it then put it back in the box until the big day. My brithday came and went, and after wearing it just two times I noticed it started to loosen/come undone. When I contacted the store asking for a refund and a phone number, they didn't reply for a week, then said that since it had been past the two weeks they couldn't help me, and that it was the nature of the item to change and shift, But they could send it back to the designer and then MAYBE repair it, This seemed crazy to me, it was obviously a lot different than pictured, and I haden't abused it in any way. Plus, I didn't want to pay $80 for shipping to and from Canada just for a solution that probably won't amount to anything? (I had contacted the desinger and they said it was normal for the necklace to change, too, making me think that they wouldn't fix it). What I want to know is why they didn't put that in the item description, I definitely wouldn't have bought it had I known it would end up looking so different form the picture. On top of this, I asked several more times for a phone number, and got nothing. I'm really disapointed with this experience, and I wish I could feel comfortable ordering from this site again because they carry really hard to find designers, but it's just not worth it.

After placing my first and second orders (not reached yet), I wanted to order another vintage item.
So I email them first asking what's the minor imperfection of the vintage products as stated in the description.
They replied me that they will contact the boutique and get back to me ASAP.
Few days later, they emailed me " sorry, i've about your request, please let me contact the boutique and get back to you ASAP."
And again few days later, I cant wait anymore, I emailed them asking if there is any news regarding the bag.
They said " I havent forgotten about your request, please let me contact the boutique and get back to you ASAP"
There's still no reply until today. I think its about 10 days now...
WHAT KIND OF SERVICE IS THAT? AND THEY NEVER EVEN GET BACK TO ME AS PROMISED! DO THEY EVEN KNOW WHAT ASAP MEANS?
This is my first online shopping and also the worst shopping experience EVER!
Im so pissed!

After that many days, my first shipment arrived. And its STAINED! I emailed them again asking them to exchange! AND they tell me THEY WILL GET BACK TO ME ASAP.
Still wondering if they will ever reply me AGAIN? Regarding my stained bag that i wanna exchange!