Authentic good, speedy service, great customer service experience. Not only this time but each time i purchase from farfetch! Thank you!
The shipping times were off and FarFetch has decided that the shoes I bought are non-refundable, despite there NEVER being an indication or warning that they couldn't be returned.
Hi, i have just received my dresses, I cannot wait to go home and to check them! The package was so nice wrapped... i love it. See you soon
I HAVE HAD THE WORST EXPERIENCE WITH FARFETCH
IT IS THE MOST UNPROFESSIONAL AND UETHICAL COMPANY ON THIS PLANET. THE COMPANY IS A TOTAL SCAM. TOTAL FAKE AND CHEATS
THEY SENT ME DEFECTIVE AND BROKEN BAG WITH SCRATCHES AND AFTER SEEING PICTURES THEY REFUSED TO SEND ME A RETURN LABEL AND TAKE IT BACK? THIS BAG DIDNT EVEN COME WITH AN AUTHENTICITY TAG!
HOW DO THEY SEND A DEFECTIVE ITEMS BEFORE CHECKING? THEY DONT DO ANY INSEPCTION. I WANT TO SPEAK TO THEIR CEO FOR DUPING CUTSOMERS.
THEY ARE ARE A FRAUD HIDING BEHIND THEIR $#*!TY RETURN POLICY. YOU CANNOT ROB PEOPLE OF THEIR MONEY. YOU NEED TO TAKE RESPONSIBILITY FOR THE DEFECTIVE ITEM YOU SEND AND TAKE IT BACK LIKE ANY OTHER LEGIT RETAILERS.
PLEASE GUYS I URGE YOU BE CAREFUL AND SHOP ON SELFRIDGES, HARRODS, NET A PORTER ETC. ATLEAST THEY ARE GOOD STANDING RETAILERS.
FARFETCH IS A COMPLETE FRAUD!
Excelent very quick and beautiful sandals... the size was just right... I loved that they are original and good quality
Im so happy that Id bought my Proenza bag on Farfetch.com. Thank you so much! It has been a pleasure.
My delivery address is wrong, I have called the customer service, but she hasnt solved my problem and no feedback
In the midst of covid19 they shipped the order next day and I received within 3 days!
Item as expected.
The logisitcs is so fast and nice!
However My burberry coat does not come with Burberry package. I am little bit concern if it is a real product
WORST experience of my entire lifetime spent shopping. I ordered a down jacket which turned out t be too large. I live in a small town that does not provide any DHL service (only Fedex and UPS). After discussing this issue with customer service they emailed me a Fedex label addressed to the California office. I immediately went to Fedex so that Farfetch would receive my merchandise in a timely manner. They did. That was seven and one-half weeks ago and I have still NOT received my refund to AMEX. I have been promised via email and telephone that the matter is being "investigated". Every single correspondence has been that the matter is being "investigated". Evidently the package goes from Californis to Europe and then sits in some warehouse. I explained that my contract is with Farfetch and not some boutique in Europe. I have obviously reported this fraud to AMEX. I do not believe anything any of the customer service people (Amanda, Brittany, Jerome) tell me at this point. I am ultra furious that this company can be so devoid of any interest in pleasing customers. I shop online a lot since I live in a small town. I have NEVER NEVER EVER had such a disgustingly HORRIBLE experience in my entire life. Be smart: DON"T SHOP HERE AND TELL ALL OF YOUR FRIENDS NOT TO SHOP HERE EITHER.
Hi Jan, sorry to hear you aren't happy with your Farfetch experience. Our customer service team have been working hard to try to fix this with you and your refund has now been processed. We apologise again, Farfetch.
Right product... caring in the packaging presentation. Nice surprise.
Wishing you continue like this.
Thank you & Merry Cristhmas
My maje cardigan arrived lightning fast. It was beautifully packaged and in pristine condition. Very pleased with my purchase.
When u needed sumtin and u want ur goods to be delivered on time… perfect for last-minute shopping needs
I had a really Hurd time yup return my item they lost the item and them when I tried to return was told that the 14 days is past I can't return?!$670
They cancel orders when the price does not suit them, and lie telling the item is out of stock and then restock the item on the website! (hoping the customer will not notice)
I ordered two times the same item, same size, there was two items left in my size and each time my order was canceled telling me the item is out of stock whereas the two items left were restocked few minutes after the cancellation of the order
In reality, they canceled my order two times not because it was out of stock but because I used my 15% off bronze fidelity code on sale, and the price paid seems not sufficient enough for them… That's against their conditions, they have no right to cancel my order because they don't like the price I paid!
They are SCAMMERS! A disgusting practice, which I never experienced (after 15 years of ordering on luxury retailers) until I ordered on Farfetch… And I'm not the only one which report this practice, they do that regularly, you can see plenty of reviews about this matter.
Easy to shopping, large variety of designers with excellent quality, excellent prices and discounts and very fast delivery. 5 stars
It's such a very good and very fast service and nicely packaged as usual. Never disappointed with Farfetch. Thank you.
I bought shoes and I wanted to exchange for bigger size, they have basically refused exchange or refund. Their customer service is appalling.
Overview
Farfetch has a rating of 2 stars from 1,824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
- Visit Website
- London, London
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alva,
Thank you very much for taking the time out to provide us with your feedback. We are happy to look into this issue for you.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
We sincerely apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch