Love it and I will definitely promote to my friends as Farfetch has varies brands and items to select from. Amazing online shopping experience!
Get your branded goods somewhere else.
Farfetch is low quality, customer service really low fetch too. Don't be bothered. Save your money and time.
The delivery time a bit long, but the item are amazing and really worth it.
I am just recommending everybody. I love this website
They take no accountability for the charges the boutiques they represent. Had an awful experience that cost me at about 200 USD over paid!
This is true express experience. I ordered my item on a Wednesday from Italy and I was wearing it on Friday night. So fast!
I'm trying to fill the return form and an error message keep appearing. I received size 3 instead of my my order ( size 8)
Dear Faisal,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience.
Please send us a private message with the Order number and your email address, so that we can assist and compensate you.
Warm Regards,
Farfetch
Time of delivery, the backing, email notifications, everything is perfect
Ill order again and again from farfetch it was really a a great experience
All has gone well.
Our ring was shipped in a timely fashion, and all of the customer service people were terrific.
Thanks for the great service.
I made an online purchase of a Marc Jacobs handbag and received material in the box no bag in sight. I'm so angry and in disbelief
Fake dsquared shoes. I know how they have to look like, no doubt. Its a totally other shoe. Only the price is the same..
Dear Tom,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience. Please rest assured that all merchandise on our website is 100% authentic and original.
In order to obtain your order details, we will be sending you a private message. If you would prefer to speak to a representative, our customer service team can be reached at +44 (0) 20 3510 0670. We are available 7 days a week.
Once again, we would like to apologise for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch
The order came properly and was beautifully wrapped. Now I just need to lose a few pounds to wear it. Dreress in perfect condition.
Good Evening,
I have ordered a 18kt yellow, rose, and white gold Quatre Classique Large ring
FARFETCH ID *******, Size 54, and I have received from your partner ELLITE BOUTIQUE
C/ Conde de Altea, 55 ALTEA ******* Spain the item but Size 53, which doesn't fit on my wife finger.
I have to mention that the ring doesn't look brand new.
I am disappointed because the ring was supposed to be a birthday gift for my wife 50th anniversary.
I'll proceed with return procedure tomorrow.
Hopefully everything will go smoothly to get over first unpleasant experience with your partner.
BR
Viorel Leca
Arrived quickly and great quality. Cant wait to purchase something else. Sale was good but even without the sale prices arent too ridiculous.
Received my item and it's totally wrong from what I ordered. Called up your customer service number and they couldn't help me!
Dear Jaimie,
We're so sorry to hear that your order did not arrive as expected. We're also disappointed to hear that you did not receive the service you were looking for as this absolutely does not reflect our luxury standards. We do see that our social media team has reached out to you directly to resolve this matter so please feel free to respond whenever possible. Please provide them with more information about the conversation you had with our customer service team so they address all unresolved issues.
Warm Regards,
Farfetch
The customer service stops responding once a refund (USD 2k) request is submitted. Where can I lodge a complaint against this company?
Got to me pretty soon. Happy with my order. It was the right size for me. Swaggy look. Couldn't be happier. :D
Sent 3 separate emails asking for return label, no response-finally had to call the team-only to have them say I was past the 14 day window when I had initially emailed them three times but they "were not" receiving my emails-sent screenshots to the first customer rep after I called in to prove this, had to spend 30 minutes explaining to her the issue-the dress was also advertised as the wrong color-I know this because I reordered this dress specifically because the one I already had was ruined. Had to call again 2 days later-no update on status, new rep now tells me to send photos of the dress with tags, had to YET AGAIN reexplain the situation-has to go through "approval process" which should have been done 2 days ago without me having to call back in. Asked for when I should expect to hear an update and told-it is Friday, so maybe sometime next week-meanwhile they want to try to stick the client to their 14 day international return policy. Definitely will not be purchasing any items from them again-SSense, Mytheresa, Saks, Revolve, Matchesfashion, Shopbop, Moda Operandi, Net-A-Porter-literally buy from any of these sites than this junk service. Mistake after mistake with no accountability or customer service.
Im very satisfied with my purchase. And fast delivery. Thank you so much!
Its not my last purshase in your shop!
Im so happy to shop with Farfetch. Everything is great & fast shipping. Difinetly i highly recommend to buy from them
Overview
Farfetch has a rating of 2 stars from 1,824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
- Visit Website
- London, London
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Adrian,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your experience.
We see that you have reached out to our Customer Service Team and escalated this issue to the management. We hope the information on the pricing policy was of assistance to you.
If you wish to speak to us in the meantime, you may contact us directly on 213-550-3798. We are reachable 7 days a week.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Kind regards,
Farfetch