Farfetch

If I could give them 0 stars I would.

I had previously attempted to order from them in 2012, and they wanted me to do a bank transfer and show extra documentation. I adamantly refused and requested a refund. By the looks of the reviews - I was one of the lucky ones. I was able to recover my money very quickly, but I monitor my money very closely, so I was calling and e-mailing on a daily basis, and when I didn't receive an adequate response - I was very publicly contacting them through facebook.

As that was nearly 2 years ago, and remembering that they had had mixed reviews at the time - I again let myself fall prey to the Farfetch siren song for a designer handbag. I elected to pay via paypal and use my credit card (not my bank account). THANKFULLY, Chase immediately flagged this as fraud (Farfetch: what does that tell you if one of the largest banking corporations in the world recognizes you as a fraudulent company?). It gave me enough pause to look for recent reviews on this shop/site. THANK YOU. THANK YOU TO ALL OF YOU REVIEWERS AND TO MY BANK FOR SAVING ME FROM A TERRIBLE $$$$ MISTAKE.

It looks like every review site on them has about a 50% rating. So you have a 50% chance that you will receive your good, or a 50% chance that you are going to lose your time and your $$$$ (and quite a bit of it).

BE SMART - STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE!

Placed an order on a Monday, paid for expedited shipping and when it hadn't shipped within the 2 day window I contacted FarFetch a few times for answers. I was first told it would be fulfilled and arrive in time, then the second time I was told that the representative had contacted the partner and that it had been picked and was waiting on the dock to ship (representative changed his answer twice within the conversation as to when it would ship). Then the third time I was told that it was waiting on the dock, couldn't be cancelled and that there was no way to immediately contact the partner (even though the previous representative had done) so a ticket was put in with the partner but I never heard back. Then the fourth time the representative was able to easily tell me that the order had not been processed due to the item likely not actually being available and that they could put in a request to cancel. Why weren't the other representatives able to tell me that? Why did each representative's story very? During multiple calls I was misled and told conflicting stories. They also charge your credit card the second you place your order, in my case the item wasn't even available but I was charged. They are basically holding onto my money and providing nothing in return plus they gave me the run around. I have never had this experience with other online retailers. Will not be ordering from them again, don't recommend.

I've had a very great experience with Farfetch. I received my order on time with no problems whatsoever. Currently waiting for my next package :)

I ordered a pair of Volta boots today at the price of EUR100 and shortly after I received an email from RBS confirming that my payment successfully went through I received another email from Farfetch saying that my payment has been refused and hence my order cannot be completed. I emailed them again and got a reply saying my credit card would be credited for the amount charged few days later so in fact my pament did go through. So i went to the website to check on the boots again and the price had gone up to EUR168, this all happened within 3hours since I placed my order. Farfetch intentionally cancelled my order so they could mark up the price. They DO NOT honour what they've put up on their website and neither do their suppliers. DO NOT BUY FROM THIS SHOP!

The creative appearance of this piece is an amazing art of great talent! The comfort makes you want to own it at all cost