Super fast from order to delivery, super high quality packaging and products - also returns are a breeze. Highly recommended
I got the products within two days. The logistic is fast and smooth. I'll make purchase from Farfetch again.
I live in NZ at the bottom of the world and because of Farfetch i can buy Roberto Cavalli and many other top brands at the same price as Europe. Thanks Farfetch.
My item, a white MK bag, was not in a very good conditionat.It has some schratches and some dust, too, but I dindn't want to send it back to you, as I don't want to waste my time and energy.
Best app for shopping … using it for more than one year already and always got the desired items on time and good quality
I ordered sneakers for my girlfriend for her birthday. They said the sneakers would arrive before the 27th of August I waited till the 26th call them because I saw no movement in my package it wasn't even picked up. They told me it was being picked up and would be to me by tomorrow because there partners where close by. I waited nothing on the 27th, I waited nothing on 28th so I call back and they keep telling me to wait or I can't get my money back will they finish their investigation. I don't get why I have to wait for them to resolve there problem with the shipping partner who knows they didn't not even deliver the package according to there tracking number it's so stupid the customer has to suffer for a mistake on your end my girl still hasn't got her gift and I don't have my money never again will I order from you guys I'll just stick to ssense I have never had that problem! They even had the nerve to put deliver after I been calling and the tracking at ups says under investigation it didn't even make it to the truck on the way to my hour so whyyyyyy
Excellent customer service, the product was very nice packaged, fast delivery, east to use, nice experience
Dear team, based on my last order The item which I received dose not match the picture, Which I'm quite disappointed about Which makes me hesitate to order from your website again
Order and received an item while overseas, but would like to return the item from another country. It was the worst experience ever. All information confirmed by the customer service is incorrect, they admit no mistake and blaming the customer with make up information. 1) The contact us web page doesn't send any confirmation even the "thank you" has displayed, they claim no request was received. 2) Confirm twice with the customer service that I only liable to the export country, but ended up paying over $300 import duties by the destination country. 3) When spoke to a rep from Farfetch, she first mentioned there was no documentations provided with the package, right after I clarify that apart from the documentations gave to the courier, another copy were placed inside the package, she then accused the doco is invalid because the original country is different. Interestingly, they email me the invoice and return slip to include in the package, and later they claimed that it was used to identify the sender? WT! WORST ONLINE SHOPPING EXPERIENCE EVER!
I have ordered a number of items from Farfetch and always experience great service and very fast delivery.
Perfect experience, I have received my orders very quickly, Good item selection easy to buy everything is perfect
The fastest delivery! Their products r in perfect condition... the wrapping is amazing! Definitely recommend trying them out.
Price was great and it was easy to order with fast shipping. Authentic Common Projects arrived as expected.
Amazing shopping experience Hope to purchase again on this excellent site Thank you very much. You the best
I really liked shopping at Farfetch. The variety of brands and range of products was beyond my expectation.
This experience was awesome my item came fast and I am super satisfied, I will definitely shop again
Can't give no great review when my package came with nothing in it but my invoice. Very disappointed.
Amazing experience. Order delivered in 2 days before the estimated time of delivery. Appreciated
Good quality and experience.
Overview
Farfetch has a rating of 2 stars from 1,824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ana,
Thank you so much for your review. We're so disappointed to hear that your purchase did not arrive in perfect condition as we expect all items to be inspected prior to shipment.
We hope our customer service team has addressed this issue to your satisfaction but if you have additional questions, please send an email to us at customeroutreach@farfetch.com so we can assist you. We sincerely apologize for any inconvenience caused by your experience and thank you again for your feedback.
Warm Regards,
Farfetch