FarfetchReviews 1,822
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Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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I am an old consumer for ordering over 10 times. However, one item sent to me is broken. When I return it, the return condition is unknown. Just like a liar website.
I refunded 2 item, someone who from DHL came to pick de parcels up. I thought everything is under control, but after 2weeks I checked de item status. One is still return waiting for collection, the other one is unknown. Wth. I called customer service, they said they couldn't found 2 parcels, dun even hv idea where is de parcel is. That's holly $#*!. Now is almost 1 months gone. My parcels still haven't found it and I haven't got my money back. This is so terrible company.
Hello Zheling,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you experienced issues with returning your recent orders.
We see that you were already in communication with a Customer Service agent regarding this issue. We have reviewed this case with that agent to ensure that the proper care and attention is given to your inquiry.
If you wish to provide us with additional feedback or have any other unresolved issues, you may contact us directly by sending an email to customeroutreach@farfetch.com. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
My mum signed up to farfetch which me referring her so she can use the 10% discount to buy a chloe drew bag on Monday.
She used the code and at the same time register during check out.
Got an confirmation from paypal that my money has been sent to Farfetch.
However, when my mum didn't recieve any email from farfetch about the order or tracking, she tried to log in to her account. When she clicked the 'orders and return' button it shows no order has been made! I checked my account also and no one apparently used my referral code, even though it has been used!
The estimation date for it to arrive was suppose to be today or yesterday (supposedly during checkout it said) and I have received nothing! I will try calling the phone number
Edit: order has been sorted! Thanks.
Dear Lolli,
Thank you very much for taking the time to provide us with your feedback. We are very disappointed to hear that you experienced technical issues during your recent shopping experience.
We are happy to see that our Customer Service team was able to resolve this matter. If you would like to provide any additional feedback, you may contact us directly at customeroutreach@farfetch.com. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
TERRIBLE company. Terrible customer service. Tried to buy shoes twice. First time they returned it to the seller without notifying me. The second time, DHL apparently left the package at my door (never received anything). They won't refund you. They will be just so sorry for you and there is nothing they can do about it. Just save yourself the time and shop on netaporter or somewhere else!
Dear Mariam,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel free to send an email to customeroutreach@farfetch.com. If you wish to speak directly with a Customer Outreach representative, you may contact us directly at +1 (213) 375-0858 or +44 (0) 20 3750 1250. We are available 7 days a week.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch​​
I've ordered over 10 items from Farfetch -- all expensive items which tends to scareme, because they ship from boutiques all over the world. However, all my orders have arrived in excellent condition and I have been happy with how quickly they ship. There are still 4 items that I am waiting for but their service has been amazing. I don't really know how ordering works -- whether the boutiques send their items to a Farfetch warehouse to get packaged, or they package it at their own stores, but either way I have had no problems with any of my orders to date and customer service online has been a pleasure to deal with. Will definitely order again in future :)
Hello Serene,
Thank you so much for taking the time to share your experience! We're delighted to hear that you've had such positive shopping experiences with us. We look forward to providing you with the same quality service in the future.
Should you ever have any questions or concerns, please feel free to send an email to customerservice@farfetch.com. You may also speak with a representative by calling +1 213 375 0858 or +44 (0) 20 3750 1250. It is always our pleasure to be of assistance.
Warm Regards,
Farfetch
Ordered a pair of very expensive shoes and tried using a promo code that didn't work. Paid for the shoes full price anyway and then spoke to customer services to some twat female who wouldn't even apply it as a goodwill gensture. Paid for express shipping only to find out that they forgot to process my order! Desperately needed them for a wedding which I am not attending now because farfetch have employed stupid people who cannot do their job properly. I'm truly let down by this $#*! company and I would warn anyone not to use them. Twats
Hello Jala,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear about the poor experience you had with our customer service team.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel free to send an email to customeroutreach@farfetch.com. If you wish to speak directly with a Customer Outreach representative, you may contact us directly at +1 (213) 375-0858 or +44 (0) 20 3750 1250. We are available 7 days a week.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch​​
I ordered a pair of shoes, one day after, it was on further 20% discount
The second time I ordered another pair of shoes, it was coming with wrong size. Refund it anyway but really disappointed when I really want it, and it was the last pair, after I realised it was wrong size, the last pair on web was gone as well.
Not my fault when get the wrong one but had to return without shipping cost back.
Hello Chan,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you received the wrong size item.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel freer to send an email to customeroutreach@farfetch.com. If you wish to speak directly with a Customer Outreach representative, you may contact us directly at +1 (213) 375-0858 or +44 (0) 20 3750 1250. We are available 7 days a week.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch​​
Ordered $400 shoes and was expecting same level service but the next day it was cancelled. The reason, it's not available.
Hello Nikoloz,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that your order was cancelled due to lack of stock.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel freer to send an email to customeroutreach@farfetch.com. If you wish to speak directly with a Customer Outreach representative, you may contact us directly at +1 (213) 375-0858 or +44 (0) 20 3750 1250. We are available 7 days a week.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch​​
Purchased a a tshirt priced at £360 expecting the same high end service to match the item for sale. Item chased up 3 weeks later to be told it was being shipped that afternoon as they had misplaced order. The company told me to expect something as a good will jesture to which I received free shipping code on my next item which are readily available online? Item arrived another week later in the wrong size complained and told to hold onto item while they shipped the correct size a week later no more heard re emailled to chase up again stalled me with another we will chase up 3 mails later I requested a full refund and returned item and yet here I am still awaiting a refund to which I have now contacted my bank to rectify. Customer services take 3 days to reply to any queeries even if you reply straight away to the poor and misleading information provided. I will never use any company under this banner absolutely terrible service lack of communication and lack of a refund thus far sums the company up if I could offer less than a star I would have!
Hello Martin,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you did not have a good experience with our service and your refund.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel freer to send an email to customeroutreach@farfetch.com. If you wish to speak directly with a Customer Outreach representative, you may contact us directly at +1 (213) 375-0858 or +44 (0) 20 3750 1250. We are available 7 days a week.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch​​
Over the years I have ordered at least 30 clothes and shoes from Farfetch. Not a single bad experience! Okay, one Rick Owens jacket was out of stock but they gave me a discount on the next purchase. Delivery is fast, so is refunding. All articles are genuine and in a perfect shape. This is my experience, so I am upset by the bad reviews.
Hello Timo,
Thank you so much for taking the time to share your experience with us!
We're delighted to hear that you've had such a positive shopping experience. We look forward to providing you the same service in the future.
Should you ever have any questions or concerns, please feel free to send an email to customerservice@farfetch.com. You may also speak with a representative by calling +1 213 375 0858 or +44 (0) 20 3510 0670. It is always our pleasure to be of assistance.
Warm Regards,
Farfetch
I was about to purchase 2 pairs of the almost $100 for one pair of Rihanna x Fenty fur slides! SOOO glad i googled reviews because that is almost $200 out of my pocket for fake shoes or to have an issue! Always look up reviews on Google before buying from a website that you may not of heard of!
Hello Kimberly,
Thank you very much for your feedback. Farfetch is a marketplace that works with a network of luxury boutiques and brands from around the globe.
Although Farfetch does not own any of the product you see on our website, we do indeed stand by our partner brands and vendor boutiques who obtain product directly from brands.
Should you have any specific questions about products or any questions in general, please feel free to send an email to customerservice@farfetch.com. You may also speak with a representative by calling +1 213 375 0858 or +44 (0) 20 3510 0670. It is always our pleasure to be of assistance.
Kind Regards,
Farfetch
I ordered a pair of sneakers from farfetch via paypal on a sunday. Monday i got a mail from them saying that i will receive my delivery the next day. The package was in perfect conditions, no complains.
Hello Vlad,
Thank you so much for taking the time to share your experience with us!
We're delighted to hear that you've had such a positive shopping experience. We look forward to providing you the same service in the future.
Should you ever have any questions or concerns, please feel free to send an email to customerservice@farfetch.com. You may also speak with a representative by calling +1 213 375 0858 or +44 (0) 20 3510 0670. It is always our pleasure to be of assistance.
Warm Regards,
Farfetch
I was looking for an affordable nude pink crossbody and know about farfetch from good resource of review http://www.clothingric.com/blog/farfetch-review.html.
Farfetch have a great quality products reasonable pricing. Good opportunity of saving via coupon and deals.
Hello John,
Thank you so much for taking the time to share your experience with us!
We're delighted to hear that you've had such a positive shopping experience. We look forward to providing you the same service in the future.
Should you ever have any questions or concerns, please feel free to send an email to customerservice@farfetch.com. You may also speak with a representative by calling +1 213 375 0858 or +44 (0) 20 3510 0670. It is always our pleasure to be of assistance.
Warm Regards,
Farfetch
I ordered isabel marants size 36, above the sizes was written: french size (French size was also only option to choose). So i ordered just french 36. And got home 35. I called out farfetch on it and they told me. Its because french 36 is in italy 35. But 1: i didnt know i ordered from an italian retailer. And that you should watch out wich size you take because of that. There is nowhere on this site"wacht out wich size you take alert or something" Neither is there an 36 Fr = 35 it sign. And I looked on for example Ssense.com, they have it. So then you look out for it. They should have warned me about it. And 2: my friend also ordered a french size and sended home also by an italian company and she got the good size at home and not a size smaller. I have prove for this sended to customer service after that they ignored me! They also didn't give the shippingfee back. And I am afraid to order from that site in the future because i am afraid it will happen again and they tell me again its my own fault.
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you did not have a good experience with purchasing shoes from our website.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel freer to send an email to customeroutreach@farfetch.com. If you wish to speak directly with a Customer Outreach representative, you may contact us directly at +1 (213) 375-0858 or +44 (0) 20 3750 1250. We are available 7 days a week.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch​​
1 review
0 helpful votes
1 review
0 helpful votes
Terrible Customer Service
6/13/17
I have tried to contact Farfetch several times from Australia and the phone number continually rings out with no answer despite the website saying they are available to answer 9am - 6pm. This smells of a very dodgy website. Do not purchase
Terrible Customer Service
6/13/17
I have tried to contact Farfetch several times from Australia and the phone number continually rings out with no answer despite the website saying they are available to answer 9am - 6pm. This smells of a very dodgy website. Do not purchase
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you did not have a good experience with our customer service.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel freer to send an email to customeroutreach@farfetch.com. If you wish to speak directly with a Customer Outreach representative, you may contact us directly at +1 (213) 375-0858 or +44 (0) 20 3750 1250. We are available 7 days a week.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch​​
My order was shipped in two packages and *neither* arrived. Somehow I was blamed for both, sent to the shipper, who sent me back to farfetch.
I have nothing to say other than DO NOT use this retailer.
Hello Chelsea,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you had issues with the delivery of your order.
We see that you were already in communication with a Customer Service agent regarding this case. We will review this case with that agent to ensure that the proper care and attention is given to your inquiry.
If you wish to speak to us in the meantime, you may contact us directly at +1 (213) 375-0858 or send an email to customeroutreach@farfetch.com. If there is anything that we can assist you with or you have any questions please do not hesitate to get in touch.
Kind regards,
Farfetch
I have tried to contact Farfetch several times from Australia and the phone number continually rings out with no answer despite the website saying they are available to answer 9am - 6pm. This smells of a very dodgy website. Do not purchase
Dear Tanya,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you experienced issues contacting our customer service team. If you are calling from Australia, we kindly ask that you contact us at 0011 351 871001758 as your location may affect how our number is dialed.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel free to send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch​​
I purchased a fairly expensive item and when I rec'd it, it was all wrinkled and looked like it had been hanging in front of a store boutique for quite some time considering the discolouration of the dress. As far as I'm concerned, the item should have NEVER been shipped to a consumer in that condition. Trying to get some answers, but only offer apologies.
Dear Alli,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel free to send an email to customeroutreach@farfetch.com. If you wish to speak directly with a Customer Outreach representative, you may contact us directly at +1 (213) 375-0858 or +44 (0) 20 3750 1250. We are available 7 days a week.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch​​
Love them and they have everything you can think off and the staff is always so nice and i think one off the most special online store and super fast shipment <3 <3
Hello Hulda,
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you've had such a positive shopping experience. We look forward to providing you the same service in the future.
Should you ever have any questions or concerns, please feel free to send an email to customerservice@farfetch.com. You may also speak with a representative by calling +1 213 375 0858 or +44 (0) 20 3510 0670. It is always our pleasure to be of assistance.
Warm Regards,
Farfetch
I purchased a pair of shoes from farfetch some time back. Outer soles started to split form upper of shoes even though shoes were supposed to be Blake constructed. It was at this point that I realised that shoes may be fake.
I contacted farfetch, but received some boilerplate answer about never selling counterfeit products and invited me to visit the deisgber's boutique. I did just that, and staff at boutique were of the opinion that shoes were not genuine.
Despite this, farfetch refused to process a refund and instead is pushing liability to their partner, and even asking me to seek recourse from Dolce and Gabbana itself, which is patently ridiculous since I had purchaed shoes through their farfetch. Not sure what are they trying to do there because that is just plain silly.
I do not believe that Farfetch intentionally sells counterfeit products. However, I believe the shoes may have been swapped to a counterfeit by a customer on a return order. However, farfetch refuses to do anything about this.
I suggest you do not make any purchases from farfetch. There are various websites to make purchases from which are far more reliable and credible. I am honestly appalled that despite having acknowledged that the shoes may be fakes, they refuse to do anything.
Hello Nic,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience.
We see that you were already in communication with a Customer Service agent. We will review this case with that agent to ensure that the proper care and attention is given to your inquiry.
If you wish to speak to us in the meantime, you may contact us directly at +44 (0) 20 3750 1250. We are available 7 days a week. If there is anything that we can assist you with or you have any questions please do not hesitate to get in touch.
Kind regards,
Farfetch
From the business
We have over 2,000 designers to choose from, all with fast delivery and an easy checkout. Designer clothes, shoes, bags & accessories from all over the world.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel free to send an email to customeroutreach@farfetch.com. If you wish to speak directly with a Customer Outreach representative, you may contact us directly at +1 (213) 375-0858 or +44 (0) 20 3750 1250.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any additional questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​