You guys sent me the wrong item! My sons birthday was ruined because of you all! This isn't fair and NOT how business should ever be done!
Came on time in tact everything was perfect very satisfied. Loved my piece and im excited to be placing more orders in the future!
Amazing and quick service from Farfetch and they have never let me down. Fantastic, quality clothes to your door within a couple of days. Thank you!
Your company has terrible customer service. You have been contacted a number of times to assist with this delivery and have ignored the emails.
Extremely efficient, attentive and rapid service. I did not have a straightforward order at all, but was impressed by the way it was attended to.
Order says delivered and signed for however it is nowhere to be found. Very disappointed. Im still dealing with DHL to locate the package.
Dear Chloe,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you experienced issues with the delivery of your order.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
I placed this order on 20-7-18 and it arrived today 25-7-18. Everything packed so well and nicely. Came in earlier then expected! Thank you Farfetch
Your website and app are both easy to navigate with many filter options when wanting to refine a search.
The delivery is always quick!
Very pleasantly surprised, true to their word. Even though my item came from Germany, it arrived here in the U.S.A. In only three days!
Thanks for a fast shipping! It came earlier than expected & i LOVE it! Cant wait to do more shopping in the future with you guys!
Fast delivery and also excellent customer service. The package outside is nice and inside as well too. When opened it, a WOWWW. Thank you!
Great designer selection. Quick and easy shopping and super fast shipping! Highly recommended even though the item did not work out for me
I am very happy with your services, thank you! I've Ordered some sneakers, wrong size though, but i'll recorder. Very Fast shipment. Thanks
Ive used you for years now and I have never had a problem returns are easy and customer service is second to none
Color isn't as pictured. It's not really pink, but it's mauve
Mesh net is rough on my skin
123lb bought S, fits right
I am really satisfied with my order. I have purchased a couple dresses and they all fit so well. Delivery was 5/5 stars!
Fast shipping, arrived in two days.Great quality and description with pictures so I got what I expected. Affordable prices.
Very love it.
Deliver was fast. 4 days from Poland and France to Malaysia. Authentic. Not selling fake stuff. I think i will purchase again.
Super fast delivery; contemplated a much longer wait for my merchandise; but I was surprised at how fast they arrived. Elegantly packaged!
Overview
Farfetch has a rating of 2 stars from 1,824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear S D.,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you are experiencing issues with the delivery of your recent order.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch