I have purchased ysl wallet and on the picture it showed that the color of the leather is grey. I am surprised that when i recieved it the leather was black.
Don't make that mistake again as everybody do make mistakes too. Got a Dsquared jean size 44 but jean size was 46 instead of 44 but the tag attached was 44
Received the wrong item.
I bought the sandals, but I received the wrong colour with wrong size.
And aslo without the refund papers, I need to print out by myself
I had bad experience with farfetch especially for the shopping it said take 2days to ship and it charges me the shipping fee but it takes up to two weaks to deliver and right now the DHL told me the package is delivered but I can't find it and they don't take any responsibility any more I don't know what I can do
Dear Liang,
We're so sorry to hear that you had delivery issues with your recent order. We hope our customer service team has resolved everything but if you still have any questions or concerns, please send an email to customeroutreach@farfetch.com and reference this review. We sincerely apologize for any inconvenience and we thank you for your feedback.
Warm Regards,
Farfetch
My dress came from L. A.(USA)to Portugal(Porto) in two days and everything went perfect. Farfetch, has by far the bigest choice of items when compared to similar websites.
Didnt expect to receive my purchase this soon! Very well packed and everything is in amazing condition.
Super convenient, will definitely come back for next time.
Product came in in a damaged box, shoes looked like they were worn. Still haven't received an email back from customer service. Very disappointed
Very good service! I had a nice purchase experience. Goods delivered just in 2 days from UK to HK after order placed. Very fast delivery!
I love Farfetch for the variety and range of price points. Easy search. No nonsense. Fast shipping. Have been using them for years.
Great online shopping experience and surprisingly fast delivery The packaging shows the attention for details, my boots arrived in perfect condition
I purchased a pair of shoes from farfetch some time back. Outer soles started to split form upper of shoes even though shoes were supposed to be Blake constructed. It was at this point that I realised that shoes may be fake.
I contacted farfetch, but received some boilerplate answer about never selling counterfeit products and invited me to visit the deisgber's boutique. I did just that, and staff at boutique were of the opinion that shoes were not genuine.
Despite this, farfetch refused to process a refund and instead is pushing liability to their partner, and even asking me to seek recourse from Dolce and Gabbana itself, which is patently ridiculous since I had purchaed shoes through their farfetch. Not sure what are they trying to do there because that is just plain silly.
I do not believe that Farfetch intentionally sells counterfeit products. However, I believe the shoes may have been swapped to a counterfeit by a customer on a return order. However, farfetch refuses to do anything about this.
I suggest you do not make any purchases from farfetch. There are various websites to make purchases from which are far more reliable and credible. I am honestly appalled that despite having acknowledged that the shoes may be fakes, they refuse to do anything.
Hello Nic,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience.
We see that you were already in communication with a Customer Service agent. We will review this case with that agent to ensure that the proper care and attention is given to your inquiry.
If you wish to speak to us in the meantime, you may contact us directly at +44 (0) 20 3750 1250. We are available 7 days a week. If there is anything that we can assist you with or you have any questions please do not hesitate to get in touch.
Kind regards,
Farfetch
5 star fast safe and reliable Farfetch is a place to do deals without and disappointment if it Camer to refund they do with immidiate effect to make the costomer happy and comfortable.
Delivery is fast comparing with other online websites. Package box is cute and can be reused. I would purchase again.
Just amazed at the QUICK, no worries delivery to the US! Product as beautiful as I had hoped and overall VERY pleased from start to finish... thank you
I placed an order on 10 April and paid through credit card on the same day. According to my bank record, the payment was made successfully. However, a day later, Farfetch canceled my order saying that they couldn't verify my payment details, and have arranged a refund to me. If they weren't able to receive my payment, how could they arrange a refund to me?
I have double checked with my credit card provider and have confirmed that my credit card was functioning absolutely fine. I tried to place the order with Farfetch again, but found out that the price was increased by 3 times.
Throughout the past two weeks, I have been in contact with their customer service staff, but they kept putting the blame on my credit card and didn't try at all to resolve the problem with me. Under clause 7 of Farfetch's Terms and Conditions, legal title of the product has passed to me as customer once the payment was accepted. This is a clear breach of contract. Such behaviour is not just unethical, but also a dishonest trade practice. I warn everyone not to place order from Farfetch again in the future.
Dear Annabel,
Thank you very much for taking the time to provide us with your feedback. We're so sorry to hear that you were dissatisfied with the recent service you received.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
I ordered my Versace hair clip and within 4 working days it arrived. It's came well packed. I also love the Update I get on delivery time.
Still love Farfetch. Reliably fast service from around the globe. Great selection of everything you never knew you needed!
Farfetch delivers quality, unique fashion with super speedy DHL delivery, exceptional customer service and incredible fashion finds. I'm hooked!
I bought a pair of Diesel Exposure I and after 1 week they split at the sides, I think I wore them for 3 days & I still didn't get my refund. STAY AWAY FROM FAR FETCH
Overview
Farfetch has a rating of 2 stars from 1,824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Danny,
Thank you so much for taking the time to share your feedback. All items should be reviewed thoroughly before being shipped so please accept our sincere apologies for this oversight. If you haven't done so already, please send an email to customerservice@farfetch.com with your order details so we can assist you.
Warm Regards,
Farfetch