Farfetch

I bought a leather jacket from farfetch blk dnm. It dident fit so i returned it. Well after 7 days they contact me by email saying the store wont give me a refund and will be shipping the jacket back to me becouse apparently it smelld smoke and had been worn... NOT only do i not smoke i only wore it ONES! This is unaccepteble. I am thinking of making this a legal matter. Its the worst experience ive had with online shopping. Ive orderd from many different stores outside of eu but i have never been treated this badly before. Also i recived a bill from dhl for 200 dollars for shipping that i was under the impression that it was free... They told me that i had to pay for it becouse shipping to norway is ddu. Also not true as this is the first time ive had to do this even though ive order from the us and outside of eu before.

Don't shop here. My item was stolen from the delivery driver and they didn't care. The package was very expensive and they did not refund. DO NOT SHOP HERE.

I never write reviews but I feel the need to write my experience with Farfetch so others are aware. I was sent the wrong color of the an I purchased. I returned the item and re-ordered the same item with the hopes that it would be the right color. I received an order confirmation. I was told by the customer rep that they would ensure that I was delivered the right item the next time around. I never received the item. Instead I had to contact them to ask where my item was only to be told that it is now out of stock. I was told I need to wait up to 14 days to receive my refund and offered no alternative. I called, and I spoke to Kat who was extremely rude and condescending. I have purchased over the years high end quality clothing and have never encountered such rudeness and unprofessionalism. I was 'told' my item was not confirmed as they have up to 48 hours to confirm; however, I never received an email after 48 hours indicating that the item was no longer available yet the money was taken out of my bank account. Be aware!

DO NOT TRUST THEIR RETURN POLICY. I innocently bought a jacket from them and when it came, the material was not as described and was a little bigger than I expected so I decided to just to return it and no harm was done. All the tags were still attached and everything was exactly as it was given to me. A courier comes, inspects it before he collects it then ships it back. I then receive no contact for a while, and the return order disappears from the website. I call customer service who put me on hold for 45 minutes. Only to tell me that the item was received damaged despite a courier checking the quality of the shirt before taking it from me. THIS IS THIEVERY, THEY NOW HAVE MY MONEY AND THE JACKET. IT IS COMPLETELY RIDICULOUS SERVICE FROM A SITE THAT IS A PONZI SCHEME.

And after I'm call with comtommer service. Im find they have different size I'm asking can you send me different size they said I'm need pay full price.

I had read plenty of bad reviews on Farfetch and I was a little concerned about buying from the site but after a through read through of the sites FAQ's, shipping and returns sections I felt confident. I feel many of these negative reviews are coming from the buyers own misunderstanding and lack of online shopping.

Farfetch kept me information of the progress of my package and it arrived with in 5 days of my order. I love my shoes (Valentino Rockstuds) and would HIGHLY recommend Farfetch to all my friends but as a online shopping veteran I will give you a few tips: (these should be used when shopping online at ANY store)

1. ALWAYS pay with Paypal. It's easy to sign up and verify your details. Your details are secure and your money is safe should the package not arrive or be a fake (Farfetch does NOT sell fakes, this is more for Ebay)

I had noticed a few comments had stated Farfetch had asked for a copy of ID or proof of credit cards – This is a normal practice, MyTheresa and MatchesFashion can do it also, if you pay via Paypal there is no need for this because your details are already verified during the paypal set-up process.

2. Get the package delivered to a place you know will be manned during working hours e.g. If you work full time, get the item delivered to your work (provided it's safe to do so e.g. you have an office) because it's couriered, they need someone to sign for delivery.

3. READ the FAQ's, shipping and returns section before you buy, ALL the information you need it there.

Of course there will always be disgruntled customers and mistakes will happen but Farfetch is great.

Farfetch - never again!

I have last week (week 2 2018) placed two orders W7VS6U & RMK3BK (international orders). None of the items were available for purchase, however, the order amounts were deducted my credit card immediately and the last order still not credited my account one week later.

One thing is that items are not available for purchase - other websites seem to have this in order - but another thing is that Farfetch deduct the order amount from the customers credit card before event knowing if the item is available for purchase and before shipping - also contratry to the practice of other international websites and not in accordance with EU-regulations for that subject.

New customers be warned: Farfech deduct the order amount immediately for items not available for purchase, and you have to struggle with them for the reimbusement - and wait for it - afterwards.

Farfetch must really have a lot of frustrated customers and surely - Farfetch NEVER again