Farfetch

Purchased from here and never received package. Notified them and they opened an investigation with Fed Ex. Fed Ex confirmed to them that they delivered to the wrong address. Farfetch closed my claim and refused to replace the item unless I could get proof from FedEx. Fed Ex had already sent the resolution directly to them and resent it again as a courtesy to me. This was Farfetch's investigation. They KNEW FedEx could not legally send anything to me as the receiver but still said I had to get proof. I had to get my bank involved to finally get my money back. I disputed with Farfetch for over a month. My bank resolved it in 48 hours after speaking to FedEx. Buyer beware. Very very shady business practices. You can't get past the customer service team and they will stonewall you. Buyer beware.

I ordered a cross body designer handbag. It's a knockoff! Trying to return it but they never gave me a receipt or a "reference number" to return it. There is no online return address. They keep telling me my correspondence is from the wrong email address. The take on this is: if you buy it from them IT's YOURS LIKE IT OR NOT you will not be able to return or exchange it. I've gotten the run around for weeks. THE "Customer Service" are pros at not answering your questions or helping.
I can't give a proof of purchase because I was t given a receipt. Ugh!

Don't order anything from this company, it's a scam,
I ordered a few things, got a notification that it was delivered. Checked mail box and there was nothing there. I Emailed them and I have yet to hear back from them.

They canceled my order 3 different times for security reasons and I never ended up processing an order. Almost 6 months later someone used mg card information and placed to large orders to be sent to an address in London and I live in the US lol. Then 3 months later it happened again. I will definitely never order from here again.

Ordered multiple items on this side, however most of the time it is bad quality clothing (aka to extend that you have to return it, or after 2 usages it gets torn). Plus some brands are literally unfound on internet (so their clothing quality is questionable as well) importan to note that if you return damaged/bad quality products they don't refund the delivery costs from the initial shipment.

I made an order buying three items, however the package that arrived only contained one which I returned because it didnt fit. I wrote to Customer Service expalining that the other two items I paid for never arrived and asked that they either refund me or send me the items. After conducting an "investigation" they declared the case closed denying to refund me or send me the items.
I suggest staying away there are other shopping sites far more reliable.

Hi. I made a purchase based on the pictures of the purse on the website. I put an order through and got the order confirmation email with the picture of the item I wanted. However, when the item was shipped and I got the shipping notification, they had shipped out a different item and the picture of the shipping email did not match what I had in my order confirmation email. I contacted customer service right away hoping they can recall the package, they said they would try and will give me an update after they talk to the delivery company (DHL). I did not hear back and had to email customer service, where then they told me they are still trying to cancel the shipment and will give me an update, 4 days have past and no response still. I got the package today and it's the wrong item. It's just such a hassle as it was supposed to be a gift, and they've offered no updates nor anything throughout the process.

Ordered a pair of shoes, which took a month nearly a month to arrive tried to contact customer support due to a change of address. Did not get any response. Received the package, but they were the wrong items, now having to return but they didn't include a label... way too much hassle.

I accidentally put my old address for the shipment. I realized my mistake right after I placed my order. Although I immediatey contacted Farfetch to correct my mistake, but there was no way to change this order. The item had to be shipped to the wrong address and returned to the boutique store. I at least got the full refund, but it is a complete non-sense that such a minor mistake cannot be corrected due to its ridiculously inefficient operating system.

Took my money and sent me an email that my L'Agence velvet pants would ship in a week. The week came and they sent me another email that the pants were no longer available, refunded my money. Fulfillment model stuck in 2009? I would have just gotten the product straight from L'Agence had i realized.

I ordered a sweatshirt from Farfetch on Wednesday that was being fulfilled in Italy. It was at a discount and i was not in a hurry to receive it so i chose standard shipping for my order. The next day i received a notification that the order was going through customs in Italy. My expectations of when i would receive my order were around 11-15 March. The next day it was on my door step by noon. Unbelievable! And it matched all my expectations.

I've purchased 2 Marc Jacobs bags. I've
I've purchased 2 Marc Jacobs bags. I've received 1 of them. After their investigation which took 15 days, they told me they won't refund me. I've provided them with videos from surveillance cameras, where it's clearly seen that i've received a box with 1 bag, but still they won't refund me.My box wasn't damaged. Also on their official application of "my orders" it says: shipment 1 of 2", but still they are telling me they won't do anything about it.
I don't have a Marc Jacobs bag, price 168$ nor my refund.
I will never use "farfetch" ever again.
I will take my case further.