I had a problem with my Cyber Monday order.
I also had an issue with my sign on account. The office was closed so I had to deal with them this morning. I have already received my refund and they corrected my account. I think this company is really trying to work out the bugs. I will use them again. I ordered something else and I have yet to receive it. If the Zoe Report thinks it is a good site, then I think users need to give it a chance.
I used farfetch 3 times now and love it. Everything was received on time and was in a perfect condition. I am based in the UK and the clothes I bought were from European boutiques. I guess if I was to buy from the US boutiques I would have to pay tax duty. Its good to keep that in mind. Great service and amazing clothes. Keep it up! Recommend!
Too slow delivery. Had to give a gift to my friend and it's just bs that the service is this bad. Next time, I might not buy from farfetch. I just heard it was a good website and service, but it wasn't.
Overcharged me for wrong shirt. It took me a long time to receive my merchandise, then when I finally receive it its the wrong size, and wrong color. When i called customer service she told me that the invoice reflects something else and that I should disregard it.
I ordered a three pack of t-shirts in size M, they simply sent me ONE single t-shirt in size S.
It caused by a rare mistake in the catalogue numbers which matched the single product to the price of the three pack.
But the really kind costumer service helped me to send the t shirt back to the seller, and they offered me to send the three pack instead without any additional expenses. More than correct! Lastly good experience.
Dear Peter,
Thank you very much for taking the time to provide us with your feedback. We are very disappointed to hear that your order did not arrive as expected and we would like to investigate in greater detail.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
I just received my shoes and I am in love with it! Customer service is great and my shoes came in on time. Will be purchasing from this company again and I love the fact they have great items on sale. Love luxury affordable items :)
I've bought several items from Farfetch and have been happy with the items received.
Recently, I bought a bucket style but structured bag that I feel was packed in a box that was slightly too small. The bag was made of smooth leather and I felt that there was a slight indentation from the lid of the box pressing on the bag.
Return process was easy.
Arranged for DHL to pick up the parcel.
I was sent an email every step of the way:
1. Email received on day of return to acknowledge that the item had been received by DHL and tracking number provided.
2.3-4 days later that the item had been received, would be checked and refund processed.
3. Email on the same day to inform that the item had been processed and the refund could take up to 14 days to receive.
I checked my credit card and the refund was received in the same day.
Would definitely recommend Farfetch based on my experience with them.
When i got the farfetch i was struggle to open it. Oh my goodness farfetch should design another box for customer to open it easily. I bought alot of things from Mytheresa and Reebonz. Their boxes are amazing, its easy to open and also i can use it to put my stuff in but with the farfetch i had to chuck it away. So i rated you 3 because of the box. The rest im happy. Cheers
Dear Mai,
Thank you very much for providing us with your feedback regarding the quality of our packaging. We appreciate you taking the time to share your comments and we will be sure to consider them when reviewing our services.
If you need assistance with any unresolved issues or would like to share additional comments, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
I will never order again, I will never order again, I will never order again.
I bough some Prada boots, delivery went smooth but the invoicing part killed me. After numerous phone calls, emails and promises I still have a wrong issued invoice they don't want to correct. I'm missing my VAT number (wich makes the invoice toilet paper)and after getting numerous promises via email that they will fix it and send me a corrected invoice they stopped answering. I started with the emails/phones I've finally got an answer today that they will not change the invoice.after they made me sent all my company documents. Now after they have my documents they refuse to add the VAT. I never ever in my life had such a bad experience with any sites I order from … 100% not recommend. Trust me you will loose your hair
I made a large purchase. I included a note in my delivery notice to only deliver to the package to the package lockers or leave at the DHL warehouse, and I would personally pick it up there. Dhl "delivered" it to my building door which is on top of a mall. Dhl took responsibility for the lost package, but Farfetch refused to investigate and file a claim with Dhl so that I could be compensated for the loss. Farfetch refused to investigate and file a claim with dhl for the lost package. Now I'm filing a lawsuit for over $1800. 00 loss.
I bought the clay 350 yeezy.
It was shipped from Stadium Good at New York to Saudi Arabia on DHL.
The quality is Authentic.
Customer service is good.
The shoe size came as I ordered it.
The delivery was delayed due to complications on Stadium Goods side.
I ordered a pair of shoes and tried it once at home to check the size, the day after I received the package I requested return because it was tight for me! But they didn't accept my return and mentioned it has been worn and sent me back the shoes! This a froud website that taking money by froud!
I ordered Jimmy Chooyael rain boots.
I received them, as I was putting them on and adjusting the buckle, it broke.
Not something I would expect from the luxury brand. After contacting the customer service and exchanging 37 messages with them over 2 months and a half, they finally told me that the brand accepted a return.
I asked for a refund since day one as the item was faulty. Farfetch customer service just ignores my request and sent back the item "repaired". I'm still asking for a refund. They are the worst app/website to buy from. Do not buy from them unless you have some money and time to waste!
Have made a few purchases from Farfetch. I always shop at Farfetch when I couldn't get a specific bag in store. Item is well packed and in excellent condition no matter where it is shipped from. Love the Rubaiyat packaging for my recent purchase from Saudi Arabia.
This black patent (polyurethane) jacket with a faux fur leopard collar is a one of a kind jacket. I've been looking for a unique black dressy jacket and this is the most stylish of all I've considered. It will look good with both casual and dressy clothes.
The gold necklace came in a pouch in a box that was all twisted and could not get knots out & necklace very small and thin and not a good quality for price! It was a gift and I am returning it I just received!
I ordered a luxury Cap from the brand Dsquared2 on this website paid a tons for it. The Cap was the same design but some embroidery was different then what it's pictured on their website. At first, the customer service responded quicky and gave hope. Unfortunately, seems like just an illusion and they can't refund the item! I paid alot of money for this cap. Avoid this website it's suspicious. Never will buy here again!
Dear Jonathan,
Thank you so much for taking the time to give us your feedback. We're so sorry to hear that your order did not arrive as expected but we hope all issues has been resolved by our customer service team. Please send an email to customeroutreach@farfetch.com with your order details should you have additional questions or feedback to share.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any concerns, please don't hesitate to get in touch.
Warm Regards,
Farfetch
You know at first i loved about this website, i had bought few expensive givenchy shirts even gucci jacket for awhile. But it came to me one time when i ordered a alexander mcqueen shirt with all sizes available when it just came out, i received the wrong one at the time they sent me the short sleeve shirt but in the website came with the long one, i immmediately returned and hopefully i can get the another shirt on time. Too bad all farfetch did nothing boo hoo sorry for my time the alexander ran out all sizes, all i can do now is waiting and they will let me know if it will be back in stock [we already knew that thing will never happend] there is nothing for us to do, even an complaint to that store who sent me the wrong product and messing with my time? Jesus unbelievable :(
Dear Minh,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
I enjoyed shopping with your app and I shopping with you for along time and containing. I didn't go through a negative with you guys I can say your store is my favorite but I think you can do better you don't have to but you will be number one if you give a special membership for your customers who always in touch and buy from your store or coupon. Like you appreciation that they choose you from millions. Other ways I enjoyed with you and I always find the help and all the respect form Farfetch team and I will always be from your fans
I cant believe i ordered a pair of valentino sneakers for $995 and was sent the wrong color they telling me they have to investigate, investigate what. They said the boutique never had that color so who sent them. They need to investigate that boutique. I can't lose out on $995
Dear Nafee,
Thank you very much for taking the time to provide us with your feedback. We are so disappointed to hear that your order did not arrive as expected. As your feedback did not provide order details, we kindly invite you to send an email to customeroutreach@farfetch.com so that we may assist with any unresolved issues. Please mention your Sitejabber review in your message so we can prioritize your case.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Overview
Farfetch has a rating of 2 stars from 1,824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Yusuf,
Thank you so much for sharing your feedback about your previous order. We're so sorry to hear that your order wasn't delivered in the expected time frame as shipping delays aren't common. If you have additional questions or concerns about this purchase, feel free to send an email to customeroutreach@farfetch.com and reference this email.
Warm Regards,
Farfetch