Farfetch

Everything was going smoothly I opened it the boxes and saw my new shoes. Then as I was about to wear my NMD R1s I saw some dirt inside. I was confused but ignored it. I was so happy to have these shoes but the only other problem was that the adidas logo on the shoe had a clear substance stuck on it? I tried to rub it off but my friend told me it could be a scratch! Sadly this experience makes me want to not buy from Farfetch anymore.

I checked the status of my order, and it showed on their site as delivered. There was no tracking number provided. I wrote to farfetch to report that I had not received my purchase. They promptly responded, saying the would open an investigation. A few days later I received an email saying they had spoken with the courier, and that my item was delivered, well received, and that I had confirmed. This is not true. I have not spoken with a courier, and I have not received my purchase. I wrote them back, explaining this. A few days later, I received an email from Farfetch, saying the investigation was completed and a refund could not be made, and the case was closed. I have now disputed the charge with my credit card company.

Tried to place an order using PayPal; didn't go through. So I tried again using my VISA; received a message stating that there was a problem and that I should try again or use another card. Used another card, but received the same message again. Called my bank-Wells Fargo; Wells Fargo OK'd the transaction, but farfetch.com sent me an email stating that they couldn't 'confirm some payment details,' whatever that means. Called my bank AGAIN. Wells Fargo said that farfetch.com was paid - and this is a large amount of money, BTW. Received an email from farfetch.com stating that they are refunding my VISA within the next few days. What is going on with these people? My bank cautioned me against ever doing a wire transfer which is what farfetch.com suggested I do, even when my VISA already paid them.

I did not receive the product I ordered as pictured on their site. I wanted a xs different styled balenciaga tote but did not receive what I ordered. I received an XXS tote (not the size or style I ordered) The actual product on the balenciaga site is 1150 but I paid 1350 on Farfetch? Bad business. Never shopping again. Scammed me out of 200!

I purchased a pair of Casablanca sweatpants from Farfetch and I was beside myself with satisfaction! The price I paid was incredible, the item arrived within 2 days of order confirmation and it was packaged exquisitely! I cannot wait to shop again with Farfetch!

I never received an order that I placed on Farfetch. And now neither Farfetch nor DHL is ready to refund my money for the lost delivery. Apparently they have it in "fine print" terms and conditions somewhere that if I waive the option to provide a signature while receiving the package, none of these companies are liable for the loss. How am I supposed to read through such long terms and conditions? All I literally got was a small text message asking if my signature is needed to deliver the package. How am I supposed to understand this game they're playing? Aweful! Never ordering on Farfetch or trusting DHL again!
Worst part: Now Farfetch is not even ready to file an insurance claim to DHL on behalf of my package because they already "KNOW" that DHL won't cover the claim. What the heck?

Also by the way just like the other people here mentioned, one of the other items in my order was also cancelled by Farfetch because it went out of stock after I PAID for it. This is extremely shady!

I placed an order for shoes at Farfetch from Biondini Paris such a bad experience; the 3rd like this in fact I received damaged box and dirty sole shoes; I sent them pictures to demonstrate this and they claim they never received them avoiding to refund the money after so long. Stay away of them you better order from my Theresa or matches; much better services. Or net a porter but lately their services are bad enough in refunding both Farfetch and net a porter they try to keep the money longer to take advantage of it. Good luck in shipping somewhere else!

First off I have to say the concept behind farfetch.com is amazing because it allows customers to order products from luxury boutiques all over the world. Secondly my experience with them was great because I got my order alot quicker than expected and both the boots and dress I ordered fit me perfectly so the size chart and all product specifications are accurate! The dress was send from Henrik Vibskov Copenhagen boutique and it was wrapped beautifully, plus I got an amazing poster with the designer's latest collection! Would recommend it happily to anyone!

I was led along a garden path being told my order was going to come and it never did. I placed an expensive order with Farfetch as a Christmas Present for my partner. I payed for Express Delivery so that it would definitely come, Christmas came and there was no product/delivery.

I spent so much time chasing the order with generic responses, blaming most of it on their 'partners'. A platform that is purely partner based, it seems like a brilliant way of shifting blame for how inefficient and deficient in customer service that Farfetch is a sole entity.

The product never came, my partner never received their Christmas gift and I as a customer wasn't incentivised with any form of voucher or compensation for this awful process.