Cristina B.

Never buy from this webstore. They are totally unprofessional. A refund could last months here and their answers are unacceptable.
Even if the prices could seem smaller, do not interfere! Stay away. Better for your pocket!

I am a loyal customer of net a porter. I have bought a lot from them I am an EIP customer which it is said to be a special one for them. Is it? I wonder. As for months, after being sold to that investment fund it seems that it is harder and harder to get the refunds for a return.
Usually on all other online stores: my Theresa. Matches, I receive all the confirmation in max 3 days and the money back in 5 days maximum, at net a porter in 2-3 weeks after I write and write lots of emails, send pictures with the return, etc. and if I am lucky I get the money back in one month. A strategy to use the Clients' money in my opinion, until that so much waited refund confirmation is coming.
Anyhow, I do not want to be exhaustive, it is obvious that it is not the place to put your money in. Go and shop somewhere else. After downing do much in there, I would expect much different services.

I placed an order for shoes at Farfetch from Biondini Paris such a bad experience; the 3rd like this in fact I received damaged box and dirty sole shoes; I sent them pictures to demonstrate this and they claim they never received them avoiding to refund the money after so long. Stay away of them you better order from my Theresa or matches; much better services. Or net a porter but lately their services are bad enough in refunding both Farfetch and net a porter they try to keep the money longer to take advantage of it. Good luck in shipping somewhere else!