Farfetch

I bought a mens Prada belt less than 2 months ago for £200 including postage.
The belt has broke, my son only wears it on a weekend as hes at college.
I was told to send pictures, which I have done, then I was told to package it back up with all the documents that I still have and send it back.
Im now told it will take up to 3 months to get a conclusion on a faulty belt, that is longer than we have had the belt.
Totally unacceptable, but reading some bad reviews Iv found that they do this hoping you will get fed up and go away.

Don't buy from them! This is a scam page! I've tried to buy something from them and never managed to do so. Firstly, they always give me an error page saying the payment didn't go thru. Secondly, when their customer service tried to help, my orders went thru, but after a few days they say payment didn't go thru even though money is withdrawn from my credit card. They say they need to verify me by Calling me. For what? How insulting! I use my credit card online and in physical stores everywhere without any problem!

I will never buy from them! Imagine when you think you have found a bargain, you place on order, you get order confirmation, money is withdrawn and a few days after they claim order is cancelled because they couldn't verify my card.

Farfetch can go and screw themselves. This is just a scam page! DON'T BUY FROM THEM!

Thank you guys for helping me with such a quick delivery! Bravo!
I ordered a gift last min for my friend's birthday and I was sooooo happy when I received this gorgeous bag today! Well done and will order again for sure!

I was a bit skeptical at first because of all the negative reviews but I decided to take the risk. I ordered a Versace bag and I got it in less than a week! I am also very satisfied with the item which came with the original dust bag and authentication card. I also had a question regarding the import tax so I emailed them and got a reply very soon, explaining everything I wanted to know. I will definitely order from farfetch again and hopefully it will be as good as the first time.

My sister passed the day after I made an order of a "Self-Portrait" dress with them. I had to leave the country and upon my return, my return date had already passed (One week only). The dress didn't fit well. I called them willing to provide proof of my plane ticket and even my sister's death certificate. They said the couldn't accept the return. The dress is missing a belt, it's really poorly made, which makes me doubt is an original dress. I've ordered from Self-Portrait directly before and never had an issue with the quality of their products. I don't even think I can resell the dress online given poorly made it is and since it didn't even come in an original package. It's totally a Chinese knock off!
Please, do not order from this website! We're humans. Things happen to people we need to be treated with fairness. I will never, ever, order from hem again. Don't risk it! Don't do it!

Best luxury retailer to buy products if not buying directly from designer websites. Has frequent sales and usually you can get past season items for 40% or more off. Quick to deliver and easy to make returns. Only downside is minimum for free shipping is usually very high and if not met the shipping can be pricy. Overall great website and easy to navigate

I am a Farfetch customer. I often order goods from them. I have always been pleased that I buy from them. Delivery is fast, the goods are in the same condition as they were received. I recommend Farfetch to all my friends, it is very convenient and safe!

I am a big online shopper and when I researched on FarFetch review, I see some negative reviews. I hesitant a bit but still decide to give it a try. Bought a pair of shoes and it came very quick via DHL. Later because I had to return the shoes, the return was quite easy, and the FarFetch was very prompt on refunding me the payment.

I would like to share my experience here.

The absolute worst customer service. I was sent the wrong item, not even close to what I ordered. Now I am expected to make the return and your company refuses to send me the correct item. You expect me to re-order the item as if I haven't been inconvenienced enough. I am now running around to return the wrong item you shipped as if I am an employee receiving compensation for my time and energy, while your company can't possibly be inconvenienced with actually shipping me the right item without me re-ordering. Absolutely ridiculous. Unprofessional. Bergdorfs would never.

My son ordered a pair of boots on the 11th December but they haven't arrived.
I have emailed both Farfetch and Swear London but the replies are very generic and nothing is getting sorted.
I have asked for a full refund but once again the email said they are looking in to the issue.
I would never use this company again as the customer service is very poor.

AWFUL experience with Farfetch - do not ever buy from them. They will screw you over even if they or their suppliers make an error. I received a faulty item a few months ago and filed a return. A courier was booked to come pick up the item. The courier came as booked and I passed the item to them. After several weeks of not hearing an update on my return I called Farfetch. They said that the item was never delivered and as a result I am not entitled to a refund. The courier PHYSICALLY came to my house and handed the item to them. What else was I supposed to do? Instead of filing an insurance claim against the courier, Farfetch CHOSE to penalise the customer and not offer me the refund. So choose wisely. They will side with their suppliers and never their customers. What an awful experience. I will NEVER buy from them again, nor should you.