Shipping was fast, but extremely poor packaging. No tissue paper or bubble to hold the bag in place in the box. Moreover, the bag's height is actually taller than the box's height. I don't see why a large box is not used. The leather is wrinkled, and may have been caused by the box squishing the bag.
Dear Pearl,
Thank you so much for sharing your feedback regarding your recent order. While we're happy to hear that your order was processed and delivered in a timely manner, we're disappointed to hear that you weren't satisfied with the packaging of your parcel. Our goal is to provide a consistent experience between all of our partners and your comments will be used to improve our services. Should you have any questions or unaddressed concerns, please contact our customer service team by sending an email to customerservice@farfetch.com.
Warm Regards,
Farfetch