FareBoomReviews 80

Zero star review, very poor costumer service, I missed a flight called costumer service immediately and spoke with Nyash, he told me my penalty is $800, refuse to give me a credit, and claim it was policy from the airline, big liar, when I insisted he said penalty is $500, the amount keeps changing, I don't an airline can ever charge a penalty up to this amount.I've never encountered a problem like this with any other third party, I should have read the reviews before getting a flight with them,

I have been fighting with Fareboom close to two years now about getting my $2800.00 back from them since covid-19. Plus, they want to charge me $400.00 more to book my flight again. It is close to impossible to get any customer service. I just sent them email saying either extend my travel voucher for one more year or give me my money back. They aren't honoring my request to book a flight for me and my family to Florida. If anyone wants to get a group lawsuit going hit me up.

Took over 2years for a refund for a covid cancelled flight and that is cuz the airline did it, not them. Still lost $43 cuz they took long so the waiver expired. It wasnt my fault. It was theirs. They literally stalled until I could no longer get a refund but the airline helped me at the end. And only cuz I had to contact the DOT. At least I got the rest back. Their refund invoice shows I got a full refund even tho I didn't. Dont ever use them. They just ignore you and try to play dirty. I hope they go out of business.

Worst experience with any company ever, no refund, poor customer service out $2600 dollars! Never again!

I wish l can give them big ZEROS, never try to purchase ticket from them their customer service is awful and never helpful, never answer your emails, l purchase tickets for myself and my elderly parents to go back home after 17 years ( as l knew our tickets was un refundable but this up going was not on my hand) but a week before of our flight in Iran we have erupting conditions in Iran making travel impossible and unsafe, bc it was protesting for women freedom andit was all over the news then it was so dangerous to travel specially after 17 years going for visit, it was not safe for us to travel l call two days before my flight to cancel and asked for refund, they keep telling me your tickets are un refundable and l have to pay and change to another date buthiw should l know which date to choose but they made me to puy deference and exchange it l did, and then on the second date l choose still in lran was more worse and l call to ask for refund this time, then l find out Turkish Airline had a timeline for those people want to cancel their trip says they can get whole refunded and the timeline was exactly during my first date of flight and Fareboom tricked me and they didn't help at all and throw me in others hand to hand. Very very bad experience with them.

My uncle bought a ticket from them.he is heart patient.he could not reach the airport because he got a pain in his chest.he provided all documents its been one month he is stuck there and could not make to final destination because of fareboom service after sale.they are not helping at all.asking to pay full amount.long story short never ever please buy ticket from all of you guys.they are scamers cheaters.on the top they hang up on your face.

NEVER buy tickets through a 3rd party. We learned this thanks to Fareboom.

We bought 2 tickets through Fareboom to fly to Italy. Due to Covid, travel restrictions and the Airline going out of business, we were not able to use the tickets. Fareboom never took responsibility. We tried everything, we even filed complaints with the BBB, but nothing. Their answer has always been "Your tickets belong to the Airline". The airline is out of business, but left specific instructions on the website: The travel agency has the access and ability to refund the money for unused vouchers. Fareboom still will not take responsibility.

ALWAYS buy your tickets directly with the airline

I purchased a ticket for Aug. 2021 flight from Canada to Macedonia with multiply stops. COVID hapoened, flights were cancelled. Contacted Fairboom and was told I am entitled for a full refund and it might take 2-6 weeks. I am still waiting to receive my money back. Contacted them multiply times. Looking into taking legal action. Don't use Fairboom.

Do not buy from here. No customer service person available, unless u pay $75. If Airline company involuntarily canceled your flight, they will still charge you $450 & refund you the rest. Highway robbery done the legal way. I repeat DONT EVER PURCHASE FROM HERE

I booked from Toronto to Jeddah return with family, outbound flight, we missed one connection because Air Canada flight delay and Air Canada reissued the ticket, but didn't reissue the return ticket. When I realized, Air Canada was saying its Fareboom fault, and Fareboom said its Air Canada's fault and didn't even bother to reach out to Air Canada to get that fixed, they asked me to contact Air Canada and agent was kind enough to rebook my flight at no extra cost. I am going delete app of Fareboom from my phone, never again

Be aware! They are scam! They charged me the ticket price and they canceled my flight few hours before my flight without any explanation. They haven't returned my money back either! This is so inconvenient and this company should close their business before more people got scammed through them. I will file a claim at other platforms too! Horrible!

I bought a ticket from them in 2020 to travel from Chicago to Uganda. Covid happened and they gave me a future voucher. However, the voucher expires December 2022. I reached out to them for a refund and they said it is not possible. I decided to use that money for another travel or exchange itinerary; however, whenever i get the flight i wish to book and write to them, they take a week to write back and by that time the itinerary i wanted has been booked by someone else. When i call them, they never answer. Generally, they have very bad customer care, they never reach out in time and once they take your money, if anything happens to your flight, they will not help you at all. If you know what is best for you, do not use fareboom. I probably give them a zero in customer service.
Gerald S

Awful service. Avoid like the plaque. Bought tickets and had to cancel because of covid 19 charged me a fee for a refund then never received refund. Lies. Terrible service. UPDATE DID REFUND INTO CLOSED ACCOUNT.

Ticket canceled because of covid. Now trying to rebook after 2 years and they charge 100$ more for the ticket then anywhere else. Worst cusomer service ever, trying to call line hang up on you, chat onlne not available, email take forever to be answered. I dont understand how such an horrible company stay in buisness. I hope the got bankrupt soon so nobody have to go trought hell again with them! Shame ob you Fareboom!

I purchased a ticket from SA to Istanbul Turkey, to Adana Turkey and then after purchasing it said from SA to Germany then Adana Turkey. I tried calling, no answer, the website is useless and the ticket seems to be a fake after contacting my credit card company and United Airlines. My credit card company was contacted and I requested a new card, had to cancelled the other card. If you try to cancel the ticket immediatly they charge you about $375.00 with insurance. Don't use them, its a scam. A ticket for $1700 was offered at $700. If its too good to be true, then don't do it! Lesson Learned!

Never booked from them. It is a spam. I will charge you even there is flight. The customer service is zero.

I had to cancel do to covid my original flight. When you do the cancelation they tell you that you can use your full value of your purchase, BUT they never tell you that it need to be with the same airline. Also when you request the new date that you picked in the website that is the same amount you spend the first time; they send you an email requesting more money because the website price is only for first time ticket BUT they never say that at the beginning. When you call them they talk very rude and they sound like you annoy them which is really unprofessional.

I booked flights that were cancelled due to COVID-19. I was not able to get a refund, just a credit which would have been no problem if I could actually use it. I spent over $1000 to get these flights booked. I am trying to book a flight to Cancun with my credit and Fareboom is trying to charge me over $300, more than the cost to book directly through an airline. Criminal.

Zero star. This company will cheat you by offering a very tempting price, then they will cancel your ticket and blackmail you into paying a processing fee to get the refund. They never answer phone. Beware of dealing with this company, I will work to report this fraud to the US Federal Trade Commission, and everyone who has been defrauded by this company should do the same.