FareBoom

My uncle bought a ticket from them.he is heart patient.he could not reach the airport because he got a pain in his chest.he provided all documents its been one month he is stuck there and could not make to final destination because of fareboom service after sale.they are not helping at all.asking to pay full amount.long story short never ever please buy ticket from all of you guys.they are scamers cheaters.on the top they hang up on your face.

I will admit the price was a little lower than the airline. It was an overseas flight during the shutdown. The flights to overseas were canceled. FareBoom would not issue a refund without a penalty which was more than the flights. Just a runaround. I made the mistake of booking it in the first place on impulse. It would have been better in the long run to go through the airline. At least that way you can expect some help.

I am having a very bad experience with Fareboom. I bought two plane tickets in January for travel in April to Switzerland. Due to the Covid 19 flights were canceled and I was told by fareBoom that I had a choice between them giving me my refund of course with some fees or the airline with no fees. I chose to get my refund from the airline with no fees. I filled out the form with airline and waited for over a month and then got an email from the airline stating that my refund will be sent to Fareboom and they will send me back my money. I wrote to Fareboom and at my surprise got a reply stating that they will process my refund in two to three weeks. So after waiting for more than a month I will now have to wait for another three weeks for Fareboom to process this refund.
This an extreme rip off I feel and when I call I got a recorder and never a human being.
I just wish that you should remember that business will start again and you would want your customer to trust you again however this is not a situation that people will confortable doing business with you in the future.

Took over 2years for a refund for a covid cancelled flight and that is cuz the airline did it, not them. Still lost $43 cuz they took long so the waiver expired. It wasnt my fault. It was theirs. They literally stalled until I could no longer get a refund but the airline helped me at the end. And only cuz I had to contact the DOT. At least I got the rest back. Their refund invoice shows I got a full refund even tho I didn't. Dont ever use them. They just ignore you and try to play dirty. I hope they go out of business.

I wish l can give them big ZEROS, never try to purchase ticket from them their customer service is awful and never helpful, never answer your emails, l purchase tickets for myself and my elderly parents to go back home after 17 years ( as l knew our tickets was un refundable but this up going was not on my hand) but a week before of our flight in Iran we have erupting conditions in Iran making travel impossible and unsafe, bc it was protesting for women freedom andit was all over the news then it was so dangerous to travel specially after 17 years going for visit, it was not safe for us to travel l call two days before my flight to cancel and asked for refund, they keep telling me your tickets are un refundable and l have to pay and change to another date buthiw should l know which date to choose but they made me to puy deference and exchange it l did, and then on the second date l choose still in lran was more worse and l call to ask for refund this time, then l find out Turkish Airline had a timeline for those people want to cancel their trip says they can get whole refunded and the timeline was exactly during my first date of flight and Fareboom tricked me and they didn't help at all and throw me in others hand to hand. Very very bad experience with them.

Seems they are trying to get your money cheat you by providing lower price once you booked your flight it's telling submitted and wait 24 hours, then if you try to cancel it non refundable just will get credit wasting your time, thanks God I was able to cancel it under 24 hours US DOT law, just noticed this scammer reviews lower 2 stars it's indicating how good they are in wasting people's time and money, the transaction appears under their name not the airline, never seen before … 0 star

We've used them 4-5 times for flights and found good prices and service. My cousin, an attorney, was skeptical about Detroit to Mexico fare, went without a hitch. Any airlines will charge a fee if you miss or change a flight, (except SWA). We always get travel insurance and again Fareboom offers fair price if you buy when purchasing the airfare.

Do not buy from here. No customer service person available, unless u pay $75. If Airline company involuntarily canceled your flight, they will still charge you $450 & refund you the rest. Highway robbery done the legal way. I repeat DONT EVER PURCHASE FROM HERE

We traveled overseas 8/2-8/19. We were Leary at first booking with Fareboom as there were limited reviews however we had zero issues traveling to and from Jordan. We were kept apprised of all flight status's and gate changes. Our flight to Jordan via Lufansa was a bit tight but smooth and we could have upgraded however we were looking for a deal and Fareboom delivered. Very pleased and will use again!

Here is what this scam company does:
1. Sells you a reasonably priced ticket.
2. Then keeps sending you emails saying that you flight is being cancelled. Cancel your itinerary for a future travel credit/voucher.
3. When you cancel (in my case they cancelled themselves!) they quote you prices for the "voucher" double what you originally paid. Because they have your money/"voucher", they basically have you by the balls, and people panic and pay what they are being asked for.
Pretty much all the reviews i read reflect similar stories.
So, Buyer Beware! Do not lose your money to this scam business! If i could give zero stars, i would!

Be aware! They are scam! They charged me the ticket price and they canceled my flight few hours before my flight without any explanation. They haven't returned my money back either! This is so inconvenient and this company should close their business before more people got scammed through them. I will file a claim at other platforms too! Horrible!

Fareboom is a great company and for the past 10 years they been providing services to me. I am traveling overseas next month and I purchased a ticket from their website. Their website is very easy to use and you can purchase multiple tickets at the same time.

Worst experience with any company ever, no refund, poor customer service out $2600 dollars! Never again!

Ticket canceled because of covid. Now trying to rebook after 2 years and they charge 100$ more for the ticket then anywhere else. Worst cusomer service ever, trying to call line hang up on you, chat onlne not available, email take forever to be answered. I dont understand how such an horrible company stay in buisness. I hope the got bankrupt soon so nobody have to go trought hell again with them! Shame ob you Fareboom!

I purchased a ticket for Aug. 2021 flight from Canada to Macedonia with multiply stops. COVID hapoened, flights were cancelled. Contacted Fairboom and was told I am entitled for a full refund and it might take 2-6 weeks. I am still waiting to receive my money back. Contacted them multiply times. Looking into taking legal action. Don't use Fairboom.

Awful service. Avoid like the plaque. Bought tickets and had to cancel because of covid 19 charged me a fee for a refund then never received refund. Lies. Terrible service. UPDATE DID REFUND INTO CLOSED ACCOUNT.

Biggest waste of money. No service. Fareboom does not answer phone, e-mail/note slow response which is not an alternative flight offer. Air Canada would have given all money back after cancellation but Fareboom kept $450, for what? Nothing. Most inflexible for rebooking. Must rebook all parties on same route, dates or contact them and you get zero customer service. Overall rating should be zero Stars. Cheap tickets but if airline cancels you get a voucher you can't use because rebooking is a nightmare, if even possible. Don't see how Fareboom can stay in business. I have not been able to rebook after many attempts online, by calling, or writing to Fareboom.

I booked flights that were cancelled due to COVID-19. I was not able to get a refund, just a credit which would have been no problem if I could actually use it. I spent over $1000 to get these flights booked. I am trying to book a flight to Cancun with my credit and Fareboom is trying to charge me over $300, more than the cost to book directly through an airline. Criminal.

Fareboom representatives gave me false information on the value of my ticket. They dated the ticket expiration was not till December 2021 and now I want to use it they are saying the ticket expired last December 2020. Instead of taking accountability and compensating me for their miscommunication, my ticket lost its value.
Also whenever you call customer service it hangs up. I don't intend to use this site anymore and I advice no one else does.

By far the worst customer service I have ever come across in my entire life. They cancelled my return flights just 48 hours before my trip began and blamed it on the airlines. In reality, the airlines didn't cancel the flights but it was Fareboom that completely jeopardized my travel plans. When asked, they didn't share reason for the cancellation or alternate options for the return flights. All I got was that my concern has been sent to ticketing department. All this just 48 hours before my departure. I had to cancel the entire itinerary and ask for refund because there was no return flights in it. It was completely Fareboom 's fault. They charged 97 dollar service fee for each ticket for the refund and And on top of this my refund doesn't even include an amount (680 dollars) which I paid as a fare difference for preponing one of my flights earlier. This is a SCAM.

If you are traveling during a weekend and have issues with your flight good luck getting a hold of anyone. Had to buy a new ticket elsewhere since it was an urgent trip. Horrible experience!

In December 2019 we booked our flight to Germany and then covid-19 happened.
We tried many times to cancel starting in March and now they don't answer their phones.
I have tried to find the flight on swiss air and lufthansa. There is no such flight and no one will talk to me. Germany is letting only eu members in and they must quaranteen for 2 weeks. Ec-261 says we can get our money back. Lufthansa also does not care. So please stay away from fareboom, swiss air and lufthansa.
John C.

I bought a ticket from them in 2020 to travel from Chicago to Uganda. Covid happened and they gave me a future voucher. However, the voucher expires December 2022. I reached out to them for a refund and they said it is not possible. I decided to use that money for another travel or exchange itinerary; however, whenever i get the flight i wish to book and write to them, they take a week to write back and by that time the itinerary i wanted has been booked by someone else. When i call them, they never answer. Generally, they have very bad customer care, they never reach out in time and once they take your money, if anything happens to your flight, they will not help you at all. If you know what is best for you, do not use fareboom. I probably give them a zero in customer service.
Gerald S