FareBoom

The future vouchers are worthless. I was quoted 3 times the amount of my original tickets. It was cheaper to accept the loss and rebook through their site. Of course I didn't do this because i didn't want them to have access to anymore of my money. I finally took the loss getting 1/3 back. It was a hard lesson... but one I won't repeat.

To all: AVOID THIS COMPANY AT ALL COSTS. They have violated almost all the ethics of conducting fair and adequate business. Due to travel restrictions early in 2020 they have been playing musical chairs of avoidance. Constantly referring to parties who have no controlling interest of a refund. For example, they ask to call airlines for refund, airlines explicitly states it is Fareboom's responsibility (which it is entirely). Insurance company also states that it is Fareboom's responsibility to refund the cost of my invoice. They have deliberately and consistently avoided blame and also feigned ignorance on this issue. These are the most polite words I can say about Fareboom, although they severely do not deserve that respect. Simply, they owe the customer money and blatantly refuse to comply to appropriate business practices. I am not the only victim of Fareboom's gross negligence on treating their customers fairly.

AVOID AT ALL COSTS.

I will never use them again.
I purchased 3 international tickets and final destination airport decided to close there doors for any int. Flights.
Fareboom cancelled my flights even it's not my fault, and asked me if I wanted a voucher for a year or contact Delta airlines for a refund!
Delta approved my refund, but Fareboom decided to charge me $70 per ticket as a cancelation fee.
Even it was not fault to cancel but they said I purchased a discounted tickets and that's why!
I purchased the tickets back in January for June travel. Approving the refund now.
What's so sad that they charged my card now the refund fee of $225. And telling me after the transaction was completed that there is a long wait to get my credit for my tickets because of covid19.
I fly with my family every summer international and I will never use them again.

I booked from Toronto to Jeddah return with family, outbound flight, we missed one connection because Air Canada flight delay and Air Canada reissued the ticket, but didn't reissue the return ticket. When I realized, Air Canada was saying its Fareboom fault, and Fareboom said its Air Canada's fault and didn't even bother to reach out to Air Canada to get that fixed, they asked me to contact Air Canada and agent was kind enough to rebook my flight at no extra cost. I am going delete app of Fareboom from my phone, never again

Please do not use fareboom, I couldn't travel with the ticket I purchased so I requested to rebook the ticket but these guys doubled my ticket price which I refused so they kept all my $1200 or so. Good luck to you if you run into issues at the airport during the weekend and need to talk to them... they do not take telephone calls on weekends. It's been a while since they robbed me of my money and I should be call BBB to make a complaint.

If you are traveling during a weekend and have issues with your flight good luck getting a hold of anyone. Had to buy a new ticket elsewhere since it was an urgent trip. Horrible experience!

This company is shadey at best. They are more than happy to take your money under the name of Best Travel Store, which is them dba Fareboom. They offer an "affordable " travel insurance. They do not honor their own policies,. Fareboom in writing tried to circumvent a Presidential proclamation that canceled flights,. With no regards to our health, or possibility of detainment, they tried to put us on a different flight. That flight also canceled,
Then Fareboom stated we'd be getting a full refund since flights were canceled. 2 days after stating they would refund our money, they stated they weren't going to refund the money. We had bought travel insurance. Didn't matter. I'm having to file complaints with several agencies against them. I'm considering contacting others with similar issues and filing a class action suit against them. STAY AWAY FROM FAREBOOM.

Seems they are trying to get your money cheat you by providing lower price once you booked your flight it's telling submitted and wait 24 hours, then if you try to cancel it non refundable just will get credit wasting your time, thanks God I was able to cancel it under 24 hours US DOT law, just noticed this scammer reviews lower 2 stars it's indicating how good they are in wasting people's time and money, the transaction appears under their name not the airline, never seen before … 0 star

Terrible service. Costumer service…
Terrible service. Costumer service doest answer at all and don't care. Have booked ticket 6 months in advance. There were 3 times changes. It tuck me 4 days traveling from Austria to Newark. I tried not to accept the changes or to cancel months in advance but they did not accept (have all the email with costumer service) finely arrived in Toronto to take last flight to Newark by destination. But one hour before check in ticket was canceled. After couple of hours begging to go home I got i ticket from Toronto to Boston waiting time 11 hours. Next flight from Boston to Newark at 6:30 in the morning did not exit. Tried to contact Fareboom they never answered never reply. Finally found another ticket and baggage disappear no one know no one cares. The worst That can exist in planet

Will never use them again
I will never use them again.
I purchased 3 international tickets and the final destination airport decided to close there doors for any int. Flights.
Fareboom canceled my flights even it's not my fault, and asked me if I wanted a voucher for a year or contact Delta airlines for a refund!
Delta approved my refund, but Fareboom decided to charge me $70 per ticket as a cancelation fee.
Even it was not my fault to cancel but they said I purchased discounted tickets and that's why!
I purchased the tickets back in January for June travel. Approving the refund now.
What's so sad that they charged my card now the refund fee of $225. And telling me after the transaction was completed that there is a long wait to get my credit for my tickets because of covid19.
I fly with my family every summer international and I will never use them again.

Please do not use this company! I booked my flights right before COVID 19 hit and they have been a NIGHTMARE! I even purchased the insurance and they still would not give me a full refund! Here I am nearly a year later and am STILL fighting with them to get my money back. Save yourself the headache and just buy your tickets through a legitimate sight.

Worst experience with any company ever, no refund, poor customer service out $2600 dollars! Never again!

Never booked from them. It is a spam. I will charge you even there is flight. The customer service is zero.

I had my family Travel booked West Jet Flight through Fareboom last year, due to the Covid-19 pandemic we had to cancel our trip and I tried to get the refund and Fareboom told me that my ticket is valid for 2 years and I can re-book my ticket via Fareboom. I am trying calling them since 3/18/22 and my phone gets disconnected each time and I am calling numerous times though out the day and sending messages through Web Portal. But I am not getting help I need to re-book my fight and price is going up everyday. I would highly advise not to book your ticket through Fareboom, REALLY BAD FAREBOOM SERVICE. Also tried calling West Jet, they said they cannot help me. Looks like I have *******@1200 with Fareboom and West Jet :(

Dealing with this company has been the bane of my existence for quite some time now. I booked flights a long time ago for Paris which were cancelled due to Covid, however I was given a travel certificate to use for future flights. Unfortunately, this only applies to the same airline from my original trip booking and would only accommodate the same amount of trip deals. Long story short, it became impossible to find anything to book that wouldn't cause a burning hole in my wallet. Now that I've attempted to get a refund, I'm paying cancellation fees AND have had several complications with submitting my credit card details for such fees. I will quite literally never ever use a third-party company like this again for trip planning. Also, to be noted - it is quite IMPOSSIBLE to get anyone on the phone. I've been putting 'notes' in my profile for conversation with agents which is not only timely but not efficient. At my wit's end now, I scheduled a call tomorrow to figure out what to do about my credit card that is being declined for some apparent reason so that I can get my refund and be done with all this crap! I've no doubt my call tomorrow will be just as obnoxious as everything else I've had to deal with.

Beware! I recently booked a trip to Italy for March 31 to April 8. Despite the fact that the CDC issued a nonessential travel advisory for the foreseeable future due to to the Coronavirus, they will not return the price of my ticket, and because they purchase their tickets in bulk from American Airlines, the only way I can use my ticket without paying a $400/ticket price is by using it by June 30th. All other airlines are allowing people to transfer the ticket to another date. I spoke with a representative from American Airlines, and they said it was up to Fareboom and Iberius, but that they would allow us to transfer our nonrefundable ticket to use anywhere up until December 26,2020.

This is such a scam I have bought a ticket and it has not even given me a flight ticket and I payed for nothing. I have tried to reach them for one month and they have not responded yet. DO NOT USE THIS WEBSITE.

Don't book with them, they are liars, they put 24 hours free cancellation and it's not, I booked with them and I cancel it during the 24 hours and they charged me cancellation fees.