Took over 2years for a refund for a covid cancelled flight and that is cuz the airline did it, not them. Still lost $43 cuz they took long so the waiver expired. It wasnt my fault. It was theirs. They literally stalled until I could no longer get a refund but the airline helped me at the end. And only cuz I had to contact the DOT. At least I got the rest back. Their refund invoice shows I got a full refund even tho I didn't. Dont ever use them. They just ignore you and try to play dirty. I hope they go out of business.