From the business
We offer a huge selection of FansEdge gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing FansEdge fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
FansEdge Reviews Summary
FansEdge has a rating of 1.7 stars from 791 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FansEdge most frequently mention customer service, business days and day shipping. FansEdge ranks 148th among Jersey sites.
Ordered something on 11/4 and got a confirmation email saying the latest it'll be shipped out would be 11/29. Received no shipping information and no response from support as it is now past that date! Highly frustratong and just want my order that was supposed to be a birthday gift which will now be a Christmas one I guess. At this point only a good discount or refund will be acceptable.
I wrote a bad review but took it down, they responded and took care of me. Just posting this to say thanks for your help. It was a long time dealing with them but they were on top of helping me.
Thanks again Fansedge!
Hello Andrew, thank you for your feedback! We are so sorry about your recent experience. We have reached out to you via private message in an attempt to resolve this for you! We hope to hear from you soon. Sincerely, Sarah B.
I PLACED AN ORDER OF FRIDAY NOVEMBER 25TH AND IT NEVER GACE ME AN ORDER NUMBER OR CONFIRAMTION. I HAVE BEEN EMAILINGTHEM SINCE THEY DO NOT PROVIDE A CUSTOMER SERVICE NUMBER TO CALL AND I GET NO RESPONSE. I AM VERY NERVOUSE ABOUT MY PURHASE NOW SINCE THIS IS A CHRISTMAS GIFT AND I HAVE NOT HEARD A THING FROM THEM. REALLY WISHING CUSTOMER SERVICE WOULD GET BACK TO ME SO I CAN TRACK MY ORDER AND GET AN ORDER NUMBER UGHHHHH!
Hello Heidi, we are so sorry to hear about this experience and thank you for your feedback. Please reach out to us via private message and provide the full first and last name, plus the e-mail address the order was placed under. We understand you may not have the order number available if you did not receive a confirmation e-mail, but all is not lost! Please reach out to us with the information requested and it would be our pleasure to look into this for you. We look forward to hearing from you soon! Sincerely, Sarah B.
Tried several times to place order online for two days online at 50% discount. Hit place order and the system just kept saying. "processing" for 15-20 minutes, would never complete. Contacted Fans Edge through their chat line, they told me to place order by phone with number they gave me. I called and placed the order by phone, as it was 1 or 2 days later it was down to a 40% dscount. They said they would send a confirming email, I never received one. When I went back into the system online and then also called, they do not have any record of my order. Now if I want to try and order for about the 4 or 5th time, today it is a 35% discount. Frustrated from start to finish, wasted a lot of time.
Hello Gray, thank you so much for your feedback! We apologize sincerely for any confusion regarding your purchase! We searched our system and located an order placed on 11/26. It looks as though the agent who took your order simply added an extra letter to your e-mail address, which would cause the confirmation email to fail. We are so sorry for this! We are truly happy to report that your Order Number 512815-577-257-3969943492071106 is active and shipped on 11/28. We do see that a 20% coupon was used at checkout - and it was our pleasure to refund the difference to bring it to a 50% refund as a courtesy for the frustration and inconvenience you experienced. We have also updated your e-mail address in the order, and sent the confirmation e-mail to you again. If there is anything else we can do to assist you please reach out via private message and we would be happy to work with you in any way we can! Thank you so much for your business and your patience. Sincerely, Sarah B.
I went to place an order today, and was charged 3 times, after it said every time that the card I was using was invalid. Ironically, I go to check my bank account, and I was out 190+ dollars. On top of all of that, the order never even went through and I never received a confirmation number. I've never had a problem with FansEdge in the past, but this is downright pathetic. Customer service seemed to think that the charges wouldn't go through, but they've clearly deducted said amount from my account and leave me as one extremely unhappy customer who came away with nothing and actually lost on the day. Even better, customer service told me that the system was very in-fluxed at the moment. Who knows who else got ripped off of a ton of money today.
Since I'm not completely aware if it 100% charged me or not (It says hold HOLD next to each charge), I'm praying that the transactions won't actually go through.
Hello Brian, thank you for your feedback! We are so sorry to hear about your experience. We would be happy to work with you to resolve this matter. Please reach out to us via private message including your full name, and the e-mail address you were using to place the order. We would be happy to work with you on getting an order placed at a discounted rate. Thank you again, we look forward to hearing from you soon! Sincerely, Sarah B.
Ordered a Jersey on the 11th -13th of October and didn't receive it until the 22nd, when I did get it, didn't have the MLB logo on the back and the Majestic tag on the front wasn't there. Frustrating as I was going out of town the next week. Called them and they said go ahead and wear it and we will send you another. Long story short never received another, called them and they said I had to send the other before I can get a new one at my exspense. I will never order anything else from them. Fact. I'm keeping what I got as I see it that if I send it back, I will be out of my money and a Jersey. 85.5 dollars wasted. The fact that I was told that another was on the way due to the defect in the 1st one and I was told to go ahead and keep it and wear it seemed odd. The rep said she would send me a confirmation but I knew something was wrong when I didn't get one, thus my story above. If you decide to go with this company beware!
Hello Troy,
Thank you for your feedback. We are so sorry to hear about this experience. Clearly you received a defective jersey, and a replacement should be sent out right away. We are unsure why you were advised otherwise and will be addressing this internally. We have processed a replacement on your jersey, and will work to get it to you in accurate condition as quickly as possible. We have refunded your shipping paid as a courtesy for this ongoing inconvenience and welcome you to reach out via private message if there is anything else we can do to serve you further. Thank you again, we are so g.lad you reached out for additional assistance! Sincerely, Sarah B.
Placed an order on 10/31 which I have jut to receive. Received a order confirmation email on the same day and on 11/2 an email saying my order was shipped. Tracker never shows the order shipping so I completed a live online chat for 30 mins and the person could not locate my order even though I have a order confirmation numbers. After searching for a phone number I called. The lady told me the shipment was coming from their Commonwealth location which we very backed up. She was going to put a rush on my order and upgrade to 2 day shipping.
Hello Debra, thank you so much for your feedback! We have reviewed your order information and see that the package clearly did not go anywhere once it left our warehouse. There were no updated scans on FedEx's tracking portal. We have processed a reshipment with an overnight shipping service as well as a percentage refund back to your card. We apologize sincerely that this was not properly handled when you reached out to us, and we will absolutely address this on our end. Please do not hesitate to reach out to us if there is anything else we can do for you. Sincerely, Sarah B.
I ordered a shirt for my husband (his two favorite teams were heading to play each other in the world series) for his birthday. Ordered October 27. Email stated it would be sent no later than November 1. On November 21 I contacted their live chat (because their system couldn't find my order). Waited 15 minutes just to get booted off. Waited 20 minutes the second time. Was told that she couldn't find my shipping information. Probably because it never shipped. Told me that she submitted the issue to their folks. Great. Where's my shirt? She can't find out. Can I talk to a supervisor please? Tried to give me a phone number. Nope. I want a supervisor here on chat. Wait another 30 minutes. Finally, a supervisor explains that there was some sort of problem, they submitted it to their powers that be. Offers me a 30% refund. Fine. Thank you. Get email for refund. Then get another email for the rest of the amount. Are they giving it to me for free? Reply to email that I explicitly did NOT want to cancel the order (especially considering it was for a limited edition run). Hear nothing back. Finally go through the same online chat fiasco as yesterday (wait 15 minutes, get cut off, wait another 20, to get another customer service rep that can't tell me anything, wait another 20 mins to get a supervisor). This time supervisor tells me that they couldn't fix my order so they had to cancel it and I can re-order. Oh, but hey, that item isn't available anymore. Oops.
Hello Tami, thank you so much for your feedback - we have reviewed your order and see clearly that we failed you on this purchase. For some reason, an error was experienced that caused your order to only partially capture in our system. While we can see that an order was placed - we cannot see what items where supposed to be in the order. This is a highly uncommon issue, and we are so sorry that you were affected by it. We understand how upsetting it can be, especially when you have tried to purchase limited edition items. We would love to work with you to come to an alternative resolution. Please reach out to us via private message if there is anything at all we can do to resolve this issue to your satisfaction. We hope to hear from you soon! Sincerely, Sarah B.
The worst site
I ordered on Oct. 28th and still don't have everything that I ordered
The live chat told me they will ship it on Nov. 21 but I still don't have a confirmation.
I hope to get it by 2017 HOLIDAYS
Hello Amir, Thank you for your feedback! We are so sorry for any confusion or inconvenience that was caused. We are pleased to see that your remaining items were delivered this morning! We apologize sincerely for the delay in receiving these items. As a courtesy we have issued a refund for your shipping costs and an additional percentage back on your purchase. We hope this is acceptable, and ask that you please reach out via private message if there is anything further we can do for you. We value your business and hope to serve you again soon! Sincerely, Sarah B.
Ordered item on November 8th. Got confirmation number. Keep checking order status and just says pending. When you look at their FAQ for status message meaning Pending is not a choice. Tried using the Live chat window and I think I talked to a bot who couldn't locate my order even though I gave them the same information I am using to check the status myself. They do not list a phone number on their site, but I got one from the bot. Called and after being told wait time of 5 minutes I hung up after 20 minutes since I am at work. At this point I don't believe I will be getting the coat for my son that is for Christmas. Going to try and Cancel and pray it happens. Otherwise I will be disputing with Credit Card company. I will be avoiding this company like the plague. If this was the only site with something I wanted, I still would not order.
Hello Greg, thank you so much for reaching out to us. We apologize sincerely for this experience, and we assure you we want to make this right. Unfortunately, we are unable to locate the order with the number you provided. We are hoping you will reach out to us here via Private Message and provide your e-mail address, full name, the total value of your order, and the items that were included in your purchase. We are confident that we can resolve this for you with the information you provide, and we look forward to hearing from you soon. Sincerely, Sarah B.
Address was deemed undeliverable even though I had it send to my work which is a retail store and receives shipments from many companies a day both via Fedex and UPS. When I asked why it was unable to be delivered there were no answers. When I asked about when to expect the item they said items that can't be delivered are returned are refunded meaning I would never get it. Instead I would have to purchase it again. Waited 25 years for a Cubs World Series win, would definitely have to wait longer to get the apparel from Fansedge. Just purchase it from MLB.com. Leave it to the real professionals.
Hello Anne! Thank you for your feedback. We are so sorry for the confusion on this order. Unfortunately, we are unable to determine why the carrier marked this item as undeliverable on 11/18. We think it may have been some internal issue they experienced, and we do see that this package was delivered on 11/19 to the address in your order. Please let us know if it was not received and we would be happy to research this matter further for you. As a courtesy for the confusion, we have issued a partial refund on your purchase. Please let us know if there is anything else we can assist you with! Sincerely, Sarah B.
I ordered a Jersey yesterday. I never received a confirmation email... I found this odd, so I chatted with a rep. She literally just copied and pasted the confirmation into the chat window and that was all. This morning I checked my email and nothing. So again I chatted with a rep and she said she resent it. She also informed me that the jersey is set to ship on the 21st. At that point I still had not received the email. I confirmed my email with her and when I said I haven't received it she responded with "I sent it sir, have a good day". I then started to look up reviews and all these have made me so very nervous about ordering from FansEdge. I contacted again to cancel my order(Via Chat) and they said they couldn't cancel it because it was too far along the shipping process. I asked the shipping date and she told me today. I have now emailed them and said I was discontent with the service provided and said that I received two different shipping dates. They were prompt with the first email but not the second. I haven't received a respond but I did receive a survey regarding the last email I sent. I really am starting to regret that I ordered from FansEdge.
Hello Elayne! Thank you for reaching out about your purchase. We have reviewed your order and do see that you have been in contact with members of both our Social and Executive Fan Relations departments. We are happy to see the best of the best have been assisting you with this, and we are truly sorry for the frustration you experienced! We show that your package was scanned as delivered yesterday, 11/22. We have refunded your shipping as a courtesy for the confusion. Please let us know if there is anything else we can assist you with. Sincerely, Sarah B.
If you want your order within two months, do not order from this company. When you call to check on your order, which they already charged for, they simply bs you and offer you a shipping upgrade... which doesn't matter because they won't ship it any time soon.
Hello Kenneth! Thank you for reaching out about your order. We are so sorry to hear about such a poor experience. At this time we have reached out directly to the warehouse shipping this item to get a status update. If the order has not experienced an error in the system of some kind, we have asked that they ship it out right away, for delivery by Friday. It is possible that there is a systematic issue with the order that will result in a refund being issued instead - however we expect to have this resolved by the end of the day today. Thank you for your business, and for your patience. Please let us know if there is anything else we can do for you. Sincerely, Sarah B.
Okay so i dont usally do reviews, but this site has so many negatives and after i purchased im not gonna lie i was regretting it. But when my order arrived 1 week later that put my skepticism to rest. FansEdge has lived up to their expectations from me and i got 25 percent off :) happy with my marcus peters jersey go chiefs :) fansedge thank you for the fast service i dont know why so many gave bad reviews
Hello Isaak! Thank you so much for your feedback! We are truly pleased that you had such a great experience, and that you took the time out of your day to let us know. We appreciate all of the feedback we received, both positive and negative - but of course the positive always feels best! If there is anything we can do to assist you further, please let us know. Thanks again, Sarah B.
Ordered 3 items on oct 16th! Its November 15th! Still don't have all 3 items! I have talked to 5 different reps and 2 supervisors. Still they say the last item will be reshipped 3 to 4 business days! WTF! NEVER WILL I USE THEM AGAIN! PS... YOU CAN KEEP YOUR DISCOUNTS FOR FUTURE ORDERS BECAUSE I WON'T ORDER FROM YOU AGAIN!
Hello Bran, thank you for your feedback! We are truly sorry for this experience. We have reviewed your order details and see that a replacement was processed on the missing item twice. We do see that all items are now marked as delivered, and we are so sorry to have let you down this way. We do see that a couple of courtesy refunds have been issued for this inconvenience, and we have now processed an additional percentage refund off the remaining value charged to your card. We hope you find this acceptable, and that you will allow us to make this right on a future purchase. Please let us know if there is anything else we can do for you. Sincerely, Sarah B.
Ordered one t-shirt for my son to wear to a game we were attended (last night). Ordered on 10/17, game was 11/14. I called twice about it and they cannot tell me if it is coming "tomorrow" or in eight months, but also cannot cancel the order because it is "in processing". Doesn't make any sense unless it is a complete scam. I will say that the customer service people on the phone have been very polite. I just want money back and order cancelled. DO NOT purchase from this company.
Hello Kiley, thank you for your feedback. We are so sorry to hear about this experience. We know how exciting it can be for a child to get to attend a game, and we are truly sorry that we disappointed you and your family! We see that a full refund was issued today for the purchase, and the order has been cancelled. Please let us know if there is anything else we can do for you and we would be happy to assist. We value your business and hope you will give us another chance in the future. Sincerely, Sarah B.
First it is weird and made me nervous that a supposedly legitimate business takes PayPal rather than a credit card.
I ordered a hat and a shirt. It took 2 weeks to get the shirt. No papers enclosed, just a threadbare shirt with a bad, smelly, inadequate image. Size medium was more like a child's size. For the price it should have been hefty.
The hat never came (it's been 3 weeks). The fake "tracking number" said that the hat was returned because the address was bad (same correct address where the shirt was sent). I got on chat today. It will take 4 days to get a return form BY EMAIL. The hat will supposedly take 10 more days to get to them (FedEx returned it 14 days ago), 10 more days to process the return and 10 more days to start processing a refund. Odd how they processed my $69 PayPal order in seconds.
Now I get 3 marketing emails a day
Hello Joe, thank you for reaching out and leaving your feedback! We are sorry to hear about your poor experience. Unfortunately, the time frames that were quoted were correct. However, we understand that due to there being multiple issues with this order (a RTS package and a defective "smelly" item) we are happy to work with you to resolve this quicker. As a courtesy, we have issued a full refund for your purchase back to your PayPal account. We are sorry to learn that you feel PayPal is not a legitimate service, but we do assure you that they use an incredibly secure service that many people who shop online opt for due to the high level of account security that comes with it. We hope this eases your mind. The refund notifications for PayPal are typically instant, so you should see your refund e-mails at this time in your inbox. However, PayPal may take a couple of days to deposit the money back into the account the funds originated from. We urge you to reach out to PayPal directly for more information about their time frames and policies. Please let us know if there is anything else we can assist you with and it would be our pleasure to serve you. Sincerely, Sarah B.
I ordered a Joel Embiid jersey that was on sale, and I waited two weeks and to no avail my order was still pending. When I went back on the site there was no jersey that was the same, and the only alternative was to custom order a jersey that was $80 more. The customer service rep was nice but was of little to no help. These guys very apparently don't know how to manage a warehouse.
Hello Seth, thank you for your feedback. We are so sorry that your order experienced an issue when it dropped into our system, and the item information never populated. We understand how frustrating this has been, especially since the item is now unavailable on the site. We do see that payment for the item was never fully collected either, and you have received a full refund. We want to make this right, and welcome you to place a new order for any item of your choosing on the site, and then reach out to us via Private Message here on Site Jabber. We would be happy to issue a refund for 20% of your new order value + shipping costs. We hope you find this acceptable, and look forward to our opportunity to serve you soon! Sincerely, Sarah B.
Why is their customer service so poor and their fulfillment time so slow?
Hello Scott. We are sorry to hear about your frustrations, and we thank you for your feedback. Please reach out to us via Private Message and provide your full name, e-mail address and order number and we would be happy to investigate this matter further to assist you. Thank you again, Sarah B.
I placed an order Friday (11/4/2016)... I checked the web everyday to see the status of my order and nothing... 11/8/2016 I get an email stating great news my order has shipped... When I tracked my package using the FedEx tracking number provided, it only stated a FedEx label was created and FedEx had received shipping information... 11/9/2016 I tracked my package and it states it is in Florida and should be delivered to me by end of day 11/15/2016... No need because I wanted those items for the game Sunday I'm traveling out of town to... The only reason I gave them two stars is because I received my last order I placed with them... Looking back on that order it too shipped slow and I ordered those items 2 weeks before I needed them... That order had a scheduled delivery date of Monday and FedEx delivered it the Saturday before... That was the first time I ordered from Fansedge... 11/4/2016 was the last time I will order from Fansedge... I placed an order with Macy's on 11/3/2016. I received those items on 11/8/2016 via UPS... I was afraid I wouldn't because they stated an estimated delivery date of 11/15/2016... I did explain to the chat rep that was placing my order for me that was unacceptable and I may need to cancel my order... I can say Macy's came through, and I wish I had ordered all of my gear from Macy's website... Fansedge just had more of a variety to choose from... I think Fansedge does this due to their free shipping offer... Apparently they feel because the shipping is free they can ship as slow as they want... News flash: I had free shipping with Macy's and I have had free shipping from other sites, and my orders were received in 3-4 days (5 at the latest)...
Hello Samone. Thank you for your feedback! I apologize for any inconvenience regarding your order. The free shipping we offer is only for standard ground shipping. This information is noted on our website as well. That shipping method takes 3-7 business days for delivery. And since you placed your order on a Friday, it did not ship until the following Monday, as we do not ship on the weekends. For the inconvenience this may have caused you, I have issued a 30% refund for your order that will post back to your original form of payment within 2-10 business days. Please let us know if we can be of any further assistance. Sincerely, Karmen
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hello Leandra! Thank you so much for your business, and for your feedback. We are truly sorry for the frustration this delay has caused. At this time, it looks like the item you purchased has been delayed from the vendor, and may not ship until December 15. We understand how frustrating this is, especially since you intended the item to be a gift. We have issued a full refund for your purchase, and upgraded the shipping. Once the item comes into our warehouse, we will ship it to you with the fastest possible ship method, and we would like you to have it as our gift to you for the inconvenience this has caused. Please let us know if there is anything else we can do to make this right. You can reach Executive Fan Relations directly by sending a private message here on Site Jabber. Thank you again for your business and your comments. We value you and hope to serve you again soon. Sincerely, Sarah B.