Fanjoy

My item shipped but I never received it. It said delivered but never came to my house. I can understand that it is not their fault, but their customer support team is god damn awful. I was told to, myself, contact my local post office and even the CUSTOMS! Myself, as a customer! No other company has done that before, it's unacceptable to leave YOUR customers to handle YOUR mess (or the shipping company's). I was told to wait a couple days, which I did, and then they offered to send another shirt. I asked for a refund, which came the next day, but to my surprise they ONLY refunded the item and not the shipping. After contacting them again, they said they only refunded shipping if the item never shipped. WHAT KIND OF COMPANY DOES THIS? I never received the item! Never again, you guys are crooks.

First time ordering on their page unless you have a great comment you can't post anything I guess.
I received my very anticipated mystery items. After seeing all the colorful colors and different sayings I was all in. Ordering two hoodies two T-shirts two pairs of sweatpants.
Opened up the bag out came a black hoodie fine second item black T-shirt fine 3 product another black T-shirt here comes the sweatpants both black and ordered the regular size and everything that I wear even name brand Nike Adidas etc I wear a size 2X there is no way these are 2x's they were sooo small. In two different types of sweatpants at that and neither pair would fit wouldn't even come over my thighs and I'm not even a big person, thick some yes but not big nor are my hips big.These would fit somebody who wear a size medium.

And it's so disappointing after you see all these colorful things and sayings and then I get six items all black both sweatshirts conveniently are the exactly same which I knew they was a chance but come on what are the actual chances of that especially ordering 6 items and everything black and 2 exact items. I contacted them their reply.

No returns will be accepted for items that state they are final sales on the product page, which includes mystery items. We also do not have an exchange option.

We hope you understand and have a nice day.

I ordered from fanjoy on 4/1 and the item still didn't ship. Customer service is decent but they're not fulfilling the product I ordered.

Placed an order in May. They constantly lied saying my items were shipped. Advised them that I had already confirmed with UPS that they never received the package from them. Fanjoy then changed their story to say my shipment was lost. I filed a complaint with the Better Business Bureau on 7/9/21 and forwarded the confirmation email from the BBB to Fanjoy. My merch showed up on 7/16 with the same tracking number that they claimed was tied to the lost order. If you want any resolution from them, FILE A COMPLAINT WITH THE BBB.

Would give a zero if it was an option.
My daughter just received her Jake Paul hoodie and the material is horrible it looks so cheap I can definitely find better quality at Walmart. Contacted customer support for a refund and was told that per their policy they do not offer a refund or exchange I immediately access my order screenshotted their refund policy and reply to the email with that policy their representative replied back with a return label and telling me the steps on how to return it. The representative tried to trick me I'm telling me that they did not offer refunds or exchange the best she could do is offer a 20% on my next order obviously after I replied with the evidence of their refund policy then things changed. I think this is very shady and unprofessional to try to trick customers on staying with something that they don't like. Also size are not accurate you have to order at least two size bigger than your regular size. Extremely disappointed we have ordered merch from other companies like Dolan Twins and Timeless and definitely this has been the worst. I don't understand how celebrities still trust this company to sell their merch. My daughter is a huge fan of Jake Paul but unfortunately we will no longer be purchasing any of his merch unless he changes companies. Do not recommend at all.

I ordered something from them a month ago and twice it was returned back to sender. They said my address was wrong so I sent them a different address and that got returned back too. I believe they never even shipped it they just took my money and blamed it on shipping, but all my other packages come in just fine from other companies. They gave me a refund but I will never order from them again I wasted my time and money on a product that NEVER arrived. I have a pretty decent following on my social media's and I will also let them know on there DO NOT ORDER FROM THEM!

Horrible delivery service! Ordered my t-shirt on November 8th and said it would take 10 business days till delivery. Lie. I emailed them on November 26th and they said THE LATEST would be DECEMBER 3rd! NEVER CAME! Absolutely ridiculous! I just got the email that the order has been shipped! I'm not gonna receive it till December 17th! If I dont receive it this time I will be contacting a higher power within the company! Never will I order from them again! I love David Dobrik but this it not worth it!

David you need to revamp your Company! Customer Service is HORRIBLE. DELIVERY IS HORRIBLE. Took over 1month to receive my package. I got 4 items of the EXACT SAME COMPANY LOGO out of the 5 I ordered. WHY WOULD I WANT THE SAME LOGO, 3 were hoodies! THAT IS LAZINESS AND RIDICULOUSNESS ON YOUR WAREHOUSE PACKING PART! I spent $70 to own 3 hoodies of the same logo? REALLY? Your CUSTOMER REP SUCKS TOO!

I bought 2 David dobrik shirts (they were Christmas gifts). One 2X and one medium. NOT ONLY DID IT NEARLY TAKE A MONTH TO ARRIVE BUT... they only sent me one shirt and A BOOK. I DONT KNOW WHO OR WHAT THE BOOK IS ABOUT BUT THEY SENT ME A BOOK. I CONTACTED THEM AND THEY JUST STOPPED RESPONDING. 1. Ruined the gifts that I ordered 2. Just about took my effing money 3. Never buying from here again. Maybe if they would've had better costumer service I wouldn't be upset. But this is completely ridiculous.

Honestly I can't even give this place 1 star! I ordered my grandaughter who I am raising a Jake Paul hoodie for Christmas along with some other stuff. So I recieved the package on Dec. 12th and do you think the hoodie is in there? Uh no... they sent me the clearance items but the one thing I really need was not there. I contacted customer service all I get is the run around. It will ship tomorrow, it will ship in a couple of days, it will ship by the end of the week. Of course it still has not shipped! Not to mention you pay a lot for shipping for them to use DHL the worst and slowest shipping company ever! Which leads me to believe that Fanjoy is having its products made and shipped from China or Taiwan. This is unacceptable to me! My grandaughter has been through a lot and the only thing she really, really wanted was the new Hoodie that just came out. Just an FYI if any of you or your kids are Sharer Family fans like my other grand children are they offer free shipping and it arrives 2 days after ordering. Just saying

I ordered a top back in 2020, I'm still waiting for it to arrive. (June 2021) they won't give me a refund back either. Now they are dodging my emails

Horrible horrible customer service. Like many, ordered Oct 5th... and not a damn thing is happening except automatic message replies saying thanks for the patience, you rock when I message and see whats going on. My patiences are all gone. The item clearly stated shipping after the 16th so thanks jerks for making Me and my husband look like we just dont care about what our son is absolutely most excited about. Reporting and disputing asap. Im overly done with this horrible company. I applaud the guy at the mall making knockoffs. My son was freaking out with how they are not allowed to do that. We stood by this little mall pop up shop, I said just wait and see this. He witnessed a guy walk up with his son, ordered a JP sweatshirt (gildan brand JUST like these here at fanjoy) and within 4 minutes his sweatshirt was in his sons hands! Customer after customer. So now whenever my Halloween sweatshirt arrives I ordered for my son through the actual merch website hell clearly understand why I had him watch that. Fanjoy absolutely doesnt care nor are they in any rush. The mall guy was so personal and loved his customers. Didnt jack the price up and rip off his customers either. His designs, made of vinyl and not a screen print. The designs were actually as big as his displays. A shirt I ordered my son mths ago looked like a mini design compared to the fanjoy website image. Smh looks like Fanjoy needs to re-evaluate how they run their business. THIS way of running it is unacceptable.