Debbie V.

Would give a zero if it was an option.
My daughter just received her Jake Paul hoodie and the material is horrible it looks so cheap I can definitely find better quality at Walmart. Contacted customer support for a refund and was told that per their policy they do not offer a refund or exchange I immediately access my order screenshotted their refund policy and reply to the email with that policy their representative replied back with a return label and telling me the steps on how to return it. The representative tried to trick me I'm telling me that they did not offer refunds or exchange the best she could do is offer a 20% on my next order obviously after I replied with the evidence of their refund policy then things changed. I think this is very shady and unprofessional to try to trick customers on staying with something that they don't like. Also size are not accurate you have to order at least two size bigger than your regular size. Extremely disappointed we have ordered merch from other companies like Dolan Twins and Timeless and definitely this has been the worst. I don't understand how celebrities still trust this company to sell their merch. My daughter is a huge fan of Jake Paul but unfortunately we will no longer be purchasing any of his merch unless he changes companies. Do not recommend at all.