Fanjoy

It's been almost 8 months since the process began. First, production time lasts an eternity. Almost a month. A couple more weeks to ship it. A thousand inconveniences happen on the part of the company sending the package. I get in touch with them, send the required evidence, and nothing.
From there, they only reply that they will contact the billing department to make my refund.
They haven't given any further details for a couple of months now. I start to suspect that I should say goodbye to my $50.
Anyway, it's a shame that one wants to support creators and they get such a bad reputation from a scammy site like this.
I really wanted to become a regular client, but it ain't gonna happen.
Stay away from Fanjoy.

I ordered over $100 worth of product. I've asked many times where the order is? I get some basic replies, rather quickly. We're working on it thanks for your patience. We're waiting on the product to arrive. Blah blah blah. I'm almost 100% positive that this company is pulling off a genius scam. They get your money into their account... let it sit there making them interest until you finally ask for a refund. I've asked for a refund and was told will receive it in 5-7 business days! Think about it. Hundreds of orders for thousands of dollars coming in daily, just sitting in that account for weeks/months accruing up to 3% interest... they're making money off your money. GENIUS! Just don't help them out, avoid ordering and save yourself the issues.

I've placed numerous orders with Fanjoy and every single one has taken over a month to arrive.
There is little to no communication unless you goad them into it.
I just reached out regarding an order I placed a month ago and was told they haven't even had that particular merchandise in their warehouse to ship out.
What on earth?!

How can you sell products you don't even have in stock?!

They act like this is unusual and a one time thing for them but it happens literally every time.

Horrible company with bass ackwards business practices.

Ordered nearly two months ago. Paid for and still no sign of my order. Asked for refund again and finally got refund. Do not deal with this company. Absolutely rubbish company. One very very unhappy customer.

I ordered a hoodie from them and still haven't received anything about it. I've emailed them two other times now and the first time they told me 7-10 business days and then when I emailed again they told me they're waiting on more stock. So they don't even have the product I ordered meaning they're selling stuff they don't even have. I'm so angry. At this point I feel like I'll never get my order. Fanjoy is a joke. Don't even waste your time or money.

Placed an order in October 2023. Before the order was even shipped I had canceled it and requested a refund. At this time I was also switching banks so the account it was originally purchased from was now closed and transactions couldn't be added or deducted at that point. After speaking to Fanjoy, they advised me to talk to the bank. Which I did. They advised me I will need to have Fanjoy place a tracer on the funds. (Whole lot of back and forth but there is really nothing the bank can do with the closed account) I even provided Fanjoy with bank statements. Now they are simply ignoring my emails and I'm out of money and didn't even get the purchase.

I ordered from Fanjoy back at the beginning of January 2024 as an early birthday gift to myself. It's now almost JULY and I still don't have my order. Customer Service just continues to give the same canned responses of "We're so sorry for your wait. Your order should be shipped by the middle of next month." All I want is the two sweatshirts I ordered. It's taken SO LONG I've had to give them a different address for the order because I'm MOVING out of state. Had I known it would take over half a year to get my order I never would have placed it. Happy Birthday to me.

I placed an order for Stephanie Soo merchandise for Christmas presents. My order was close to $200 with a shipping fee of $32.2 of my items were shipped and supposed to be here November 23rd. It's now December 7th and fanjoy says my package stopped being updated before it got to me. 3 more items have still not even been prepared to ship since November 16th. I had to cancel since nothing will even be here for Christmas. Highly disappointed

Scam website. I odered a hoodie 8 months ago and requested a refund 2 months ago. Still nothing. Customer service is useless and will give you the runaround constantly saying there is an issue and they will ship it soon. I think the customer service department exists just to string you along until you stop caring and accept they stole your money

Received my "mystery" hoodie and tshirt. They are the exact same thing. The sizing is off, quality is poor, and I understand with mystery it's a shot in the dark, but didn't think I would receive the exact same print on the tshirt and hoodie. Will not purchase from here again.

I ordered the mystery hoody and sweats on Jan. 16th and it's now Feb. 2nd. Shipping update says "package acceptance 'pending'" at my local facility... Whatever THAT means. I've had packages arrive from overseas faster than these two items from Florida. This is literally slower than my grandma on her electric wheelchair. After the first week when there was no shipment info I contacted customer service and they told me it would be the next day. Two days ago I contacted them and they gave me some long unsatisfactory explanation "Our orders are shipped in batches depending on the specific item, size, or variety we have in stock. Shipments aren't patterned on the order dates or if when it was initially placed but with every item's availability." Like wtf?!
Now, hopefully after all the waiting I'll see if the items were worth the wait... quality and fit. I may be back to comment on that.

I have placed 2 different orders with Fanjoy in the past month. First order was a mystery hoodie & I received it in about a wk. I loved it so much I placed another order that day for a mystery hoodie & mystery joggers, I just received that order, again it took about a wk & again I love both items. For people complaining about getting duplicates in the mystery packs, it literally tells you that when ordering multiple mystery packs you may receive duplicates. It's a chance you take when you order a mystery pack. I'd definitely order from them again. The hoodies are super soft & comfy. The joggers look to be good quality too but I haven't worn them yet so I can't give an honest review.

Ordered a T shirt through Fanjoy, a little pricey, but okay. The t-shirt quality was just fine, but the printing colors for my No Love, No Tacos shirt didn't show up on the background of the shirt as they did on the sample. I contacted customer service and they let me know there was no exchange or refund available.
Feel a bit ripped off and won't be ordering from them again.

Absolutely horrible customer service. I ordered merch a month ago still hasn't come. The shipping said it would take 10-14 days. They will not tell me when it is being shipped out and that's there's nothing else they can do because they basically don't know. Horrible communication and no order updates at all. Do not buy from them

Order 3 shirts on Nov. 30 and heard nothing, I finally contact them as it's close to Christmas and these are gifts only for them to email right back and say 1 shirt is discontinued so I email back saying ok well where are my other items and my money and have heard nothing back! I would rate a 0 star if I could! Lesson learned will never buy from this company again! Thanks for nothing Fanjoy! We are out 3 shirts and over $100 hope you enjoy your christmas cause my girls won't enjoy theirs!

It has been over a month since placing my order for a sweatshirt, and I have yet to receive the shipping confirmation. I have reached out a couple times to customer service. The first time they said it should ship within the next week. I emailed them again after not receiving any type of notification for over 10 days, only to find out they are behind and waiting for more product to come in.
Serious disappointment!
Lack of communication!