Fandango

Paid the $7 shipping charges and waited... the package arrived with water damage. Essentially ruining the poster, I've contacted them 3 times and each time I get an auto response saying "Your question has not been submitted yet" and then gives me links to check my gift card balance and donations? I however had no problems with my ticket purchase, so 2 stars.

Some people don't have PayPal accounts. If we are going to split a bill, use more services. You'd think your egregious fees would be able to pay for that. Your service is close to obsolete now.

Purchased tickets on line. Didn't have a printer so I relied on the email containing my ticket as my confirmation page said they were sending. That is the only way movie theater accepts online tickets. Didn't have time to check (wouldn't have mattered anyway). Got to the theater there was no email. Email was NOT sent to me until 2:30am the next day. Movie started at 7:00pm night before. It was quite embarrassing... missed beginning of movie. I was able to prove I purchased it on my credit card and they did accept that finally. But $3.00 convenience charge for a total inconvenience. Called customer service support twice only to be kept on hold for 30 mins each attempt. Really? Lesson learned!

I've used Fandango successfully for several years, fees & all, as part of gift cards. I received a g/c for $25.00 and the value is listed when I check it online, however, I continue to receive error messages when attempting to buy a ticket. I tried the 800 number (don't waste your time) and then emailed cust. Serv. Finally received a form email which gave me instructions on how to buy a ticket online. Grrr! I will probably ask friends & family to use a different movie g/c from now on... boo.

I received a gift card and tried to purchase a movie online on my laptop. The giftcard kept reading invalid. I called and had horrible wait times and never got through. I decided to try it on my cell phone with the mobile app... it went right through. Don't know why/how... but for those who didn't try that. Try it and see if it works. Convenience fee, but NO convenience... esp if I still have to wait in the same line to show confirmation...#foolishness. Only beneficial if it's a movie that will be sold out because it guarantees your seat.

App always crashes at checkout. Using iphone 6. Friends tell me the same thing, wish it would get fixed or updated. Really buggy.

I used Fandango to purchase movie tickets ahead of traveling to the out of town theater thinking it would save me time avoiding the box office. Instead, I still had to visit the box office window and the ticket agent had to type in my code, wait for confirmation and print us tickets despite the printed form I presented. It would have been slightly faster to just pay at the box office and Fandango charged me a fee for their service. Complete waste of time and money!

Handy source of show times and info but don't buy tickets there. They charge a hefty convenience fee (buried in the fine print) and dealing with their customer service its obvious they are just trying to brush people off.

I bought tickets to see The Martian last night and granted, I was in a rush and didn't see I had bought tickets to the wrong theater. So I bought the tickets at the theater we ended up at. I contacted Fandango this morning about a refund and she says the time frame for refunds is 2 hours after purchasing. I purchased them at 5pm and the movie was at 7pm so that left me no time and spent $50 for $25 tickets. Again, it may have been my mistake but what's the point of using Fandango with such a bad return policy? Never again.

I use this site to look up movie times ONLY. Purchased tickets once and was pretty surprised to see their service fee. Never again.

Fandango Gift card disappointment-- "processing a fee"
"To purchase movie tickets" when one could easily use like a credit card. Majority retailors honor their gift cards as such! What a Rip-Off -- Do not buy Fandgo "Gift" cards. Strongly suggest buying gift cards directly from AMC, Regal, Etc

I was charged for my ticket promo but am still waiting for my actual tickets. Was hoping to use them already!