I bought a Fitbit Charge 3 in 2019 based on the Fitbit name. At first I LOVED it! After having it close to a year I noticed the screen would go black. It would buzz, but nothing on the screen. I went on their website and found the solution... it worked. Then it started doing it more. After a litlle over a year... just out of warranty... the screen went black and stayed black. If you look at the forums, you'll see this is a HUGE problem affecting hundreds of their customers. Support was useless and condescending. When trying to post on their forums my posts were repeatedly deleted as being "inflammatory or irrelevant." Recently they banned me from their site. After the first one died, I posted on my Facebook page about this defective product. One of my friends had a Charge 3 but (wisely) had switched to an Apple watch. She gave me her Charge 3. It worked great... for one year and 2 months. It too has developed the black screen of death. I just purchased a Garmin. I will NEVER purchase another Fitbit product. They do not stand behind their products and care absolutely nothing about their customers. Shameful for such a well known company. I tried uploading a brief video, but having trouble. I'll try and add later if possible.