Fandango

The customer service is horrible! Spoke with an agent and supervisor and they did not want to help in regards to my refund! They even disconnected me from the chat without me replying!

Fandango, I will NEVER use their site again. This was the first time i used their site and I pick the incorrect movie theater, i tried to call them and waiting to use their chat window by the time i actually connected with them it was obviously past my show time considering I was on hold for over 30 minutes. So once someone was finally on the other line they would not refund my $45 dollars nor credit me. PLEASE DO NOT USE Fandango... PLEASE. I an a hard working single mom just trying to save time when trying to take my young ones to the show. PLEASE NEVER USE FANDANGO PLEASE

This company has absolutely the worst website, the worst app, and the worst customer service ever. I tried to book tickets today for the new Star Wars movie. Instead, at the end of my purchase I received a confirmation saying I had bought tickets for Alvin and the Chipmunks. The email said that there were no refunds--which as it turns out, is not really their policy. I spent over a half hour on hold on the phone trying to reach them, and finally gave up. I went to the website, cancelled the tickets they had sold me in error, only to discover that they were still going to charge me the $3 "convenience fee." I then booked the correct tickets, but they never sent me an email confirmation of the purchase. When I tried to go on their website to do "live chat" conversation with a customer service rep, it showed that I was number 108 in the queue and that it would be 25 minutes before I would get a response. Meanwhile, I clicked the FAQ link they said I could "search while you're waiting for a customer service representative," and got booted out of the queue. Other times I've tried to book tickets with them, all I get are error messages after I get all the way through the purchase process, and I end up with nothing.

Customer service through the chat, was terrible. I was asking simple questions, and getting the run around. I guarantee, we will never use Fandango again.

I purchased tickets for my brother my mother and myself to see the movie Halloween October 19,2018. Accidentally, I chose the wrong day. I chose Thursday but meant to chose Friday (the actual day the movie aired). I noticed an hour before the actual showtime so I figure to myself no biggie I can call fandango and speak to a customer service representative and just refund (if no available tickets) or change the date. I called and noticed the system say all reps were busy to high calls and the waiting time to speak to someone exceeded 5 mins. I told myself I'd wait. 5 minutes turned into 10,10 turned into 20,20 turned into 30 and so forth until it reaches 8:30 the time I chose for the movie. NOW IM FURIOUS. How do you promise a refund to customers but have the worst customer service and have the bogus policy that you can't be refunded after the showtime. ITS ALL A SCAM. I will never in my life pay for my tickets through the fandango app again. No respect and appreciation for the customers.

I called and used the live chat for Fandango to try to get a refund, was told that I would get it, but never saw the follow-through from Fandango. My initial contact w/ customer service was via phone and the lady seemed clueless or was playing dumb but I persisted and she finally said I'd get a "courtesy refund". I waited a few days and didn't see the refund, so I decided to use the live chat instead. I use the live chat to explain the promise made by Fandango and the rep said he'd escalate my case and that I'd be contact within day. I waited again and was never contacted. I used the live chat once more and was told the same thing and still nothing. I WILL BE DELETING FANDANGO FROM MY PHONE, BLOCKING ALL EMAILS, AND LEAVING THIS REVIEW IN AS MANY PLACES AS I CAN FIND. I WILL ALSO TELL EVERYONE I KNOW ABOUT THIS AND MAYBE THEY WILL DECIDE NOT TO USE FANDANGO ANYMORE TOO.

2nd time Famdango double booked seats, actually this last time they tripled booked the seats. While speaking to the manager of Alamo Draft house about others in our seats another group of people walked up with the same seat assignment.

Yes the 1st groups tickets were checked and all three groups used Fandango, printed their tickets, and had the exact same seat numbers. Yes the theater should've caught that once the we said it was double booked, but that doesn't matter when the tickets are assigned and printed through Fandango.

The manager Eric also said that they've been a lot of double books from Fandango and are suggesting that they will no lInger use them. I plan to post on Facebook, Twitter, Instagram, and any other social media I can get a hold of and recommend that everyone delete their Fandango app, cancel any tickets, and block their Web site from the overwhelming number of adds they send out.

It's the worst customer service when you take advantage of people who have to use the internet to order tickets because we live out of the area the theater is located.

Fandango advertised 'seat selection when you complete your purchase' for opening day of Mandela at Loews Broadway. Upon completion of the $29 purchase, no seats were offered for selection. The theater confirmed that there was NO seat selection available for that movie, despite the fact that the Fandango website said there was. A remarkably dense customer service person at Fandango couldn't understand that this was a problem created by Fandango, not my change of mind about the movie, but a supervisor through her told me to expect at $29 refund in about a week. Instead, I received a form email saying there are no refunds, tough. I wrote back explaining this yet again, and received a 'we're going to close out your service request' email rather than either fixing their mistake or, at least, displaying an indication that they even understood it. I am stunned at how bad Fandango's customer service is, much less how unwilling they are to correct their error. Of course, we won't use them again. Is it fraud or just negligence plus stupidity? Who knows, but who cares. They stink.

The customer service through Fandango is absolutely the worst I have ever experienced in my 50 years of life. We purchased 10 VIP Tickets at the Showplace Icon theater (opening of Spiderman). But, only were going to use 8. Wanting to make them available to other patrons, I tried to return them at the theater (St. Louis Park location), and, in the past, we could do that (and had done it half a dozen times). Unfortunately, this time we couldn't because I purchased them through Fandango rather than the theater website. I sat on hold for nearly an hour trying to return them through Fandango (have to do so before showtime). The theater manager was so kind as he saw my frustration and called them (Fandango) on a private number he had to get through quickly... and, he did! Just minutes he had a live person (while I was still on hold). He gave them the information and asked for the refund (it was still prior to show time). I went up and enjoyed Spiderman! When I called Fandango the next morning to assure the refund went through they denied it! Saying it had to be done before showtime and now I am late. I tried to convey that it WAS done prior to showtime the evening before... In any event... way too many email and phone calls later they continue to not refund my tickets. Do not purchase your tickets through Fandango! Go through the venue directly!

Saturday night I purchased 2 tickets for the movie Little. When I went to my email to pull the tickets up but there was no email from Fandango. I checked my credit card statement on my phone and was charged for 2 tickets. The manager wrote me up temp tickets and escorted us to the seats we had purchased online but there was already people sitting in them. He checked their tickets and they too had seats c6 and c7. The movie was sold out so we didn't even get to see it. It was a complete waste of time and money, as we had drove all the way there, bought popcorn, candy and drinks and then didn't even get to see a movie. I have called Fandango 4 times since Saturday night and each time a recording tells me to wait and that someone will get to me. I wait and wait and wait and nobody every gets to me and eventually hang up. Then I tried leaving my call back number and the recording promised they would call when it was my turn. I left a call back number at 5:03 p.m. Monday night and they returned my call at 9:51 that night and I was sleeping so I missed the call. I also tried the online chat twice and the wait time starts off at 10 minutes and then went up every time I check. This is absolutely ridiculous! I want my money back!

I bought tickets for a movie and when I went to the theater, the movie was cancelled! Fandango never told me and even said that my movie was about to start. I went to the theater and was told I would get a refund since they cancelled the movie. When I spoke to Fandango they told me that they could not give me a refund since the movie started. I said it was freakin CANCELLED! They did not care at all. Even the fine print says that they will give you a refund if it was cancelled. They are thieves! DO NOT EVER USE THIS COMPANY! STAY AWAY!