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Fandango Reviews Summary
The company has garnered significant negative feedback, primarily centered around its customer service and refund policies. Customers frequently report difficulties in obtaining refunds or resolving issues, often facing long wait times and unhelpful automated responses. Complaints highlight misleading ticket information and website glitches that lead to erroneous purchases, further exacerbating customer frustration. While some customers express disappointment with the service, there are few mentions of positive experiences, indicating a general sentiment of dissatisfaction. Overall, the company appears to struggle with effective customer support and transparency, leading many to seek alternatives for their movie ticket purchases.
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Purchased tix for the wrong time. Charged a $23 Convenience Fee. Was told by the live chat operator that it could not be refunded; this is why there is a "review your order" prior to purchase AND if I need to review their policies to click on the link attached. Then when I asked to SPEAK to a manager, the operator said ok, they'll find a manager for me. Then some how i was mysteriously disconnected.
Fandango offers users who have accounts $5 off after every two movies but process for accessing the $5 is very confusing and makes no sense at all. I finally had to call fandango customer service to walk me through the process - which still didn't make sense. They obviously never bothered to do user testing when they set up the system. CSR was snooty and unprofessional. At least the supervisor I talked to admitted they've had other complaints.
BE VERY CAREFUL WHAT YOU PURCHASE!
I was on a theater's website, clicked to buy tix, logged into my Fandango account, picked my seats, made my purchase and the website bought me tickets at a different theater! Of course they weren't honored at the theater I went to with the kiddos... had to buy them again. Fandango cannot exchange after the movie starts so, SOL!
I know it asks you to verify first but I never thought it was another theater. LOST MY MONEY!
These guys will loot your money even when you don't opt for the service by charging convenience fee. I would not recommend anyone using this service, as Cinemark and AMC are giving full refund when you cancel the tickets. Customer service is horrible and they don't care about the members. Bogus company.
Just try literally any other streaming service. Had to reload the movie at least 25 times. Took us about 4hrs to watch a 2hr movie. Website is so trash. I can't stress this enough.
I bought tickets and the date they gave me was different from the one I put in and they refused to change it or give a refund. Had to pay again to see the movie in person when I noticed the tickets they gave me were wrong. Completely unhelpful staff that just sends copy pastes of company policy without actually trying to read or understand your problem. Please save your money and spend it anywhere else.
I ORDERED TICKETS ON LINE BECAUSE I THOUGHT IT WAS THE MOVIE THEATURE, TURNS OUT IT WAS THESE CON MEN. MADE THE MISTAKE OF CHARGING THE TICKETS TO MY VISA CARD. LOOKED IT OVER AND REALIZED THEY CHARGED ME DOUBLE THE COST OF THE TICKETS THAN WHAT THE BOX OFFICE CHARGES AND ASKED FOR A REFUND OF MY MONEY WHICH THEY HAD ABOUT A TOTAL OF MAYBE 5 MINUTES THEY GAVE ME A REFUND OF THE TICKET PRICE AND KEPT $12.00 SERVICE CHARGE. TRIED TO GET A REFUND OF THE ENTIRE AMOUNT BUT GOT NO WHERE AND JUST TO BAD WILL REFER YOU TO THE CORPERATE OFFICE-NEVER HEARD FROM THEM EITHER. IT JUST BURNS MY $#*! THAT THESE CALIFORNIA PEOPLE WHO THINK THEY CAN SCREW YOU OUT OF YOUR HARD EARNED MONEY AND ITS NO BIG DEAL. ILL NEVER RECOMEND THEM TO ANYBODY. SO HERES A BIG MIDDLE FINGER TO YOU.
A few years ago I wanted to see "Jumangi: Welcome to the Jungle" I ordered my tickets for the 10am showing, I ended up changing my mind and canceled and decided to see the 12pm showing instead. I never got my refund even after I finally got a hold customer service and she lied telling me my money will be refunded to me in a couple of days. It never came and that was 2 years ago!
Everytime you buy a ticket, you have to pay a bunch of service fees. The "service" you get in return is a joke - long wait times over phone call and chat, unhelpful customer service reps, etc. I bought tickets to see a movie and when I arrived, the theater had projector issues so I was unable to see it. When I contacted Fandango about this, they REFUSED TO REFUND me. They kept the service fees!!!! How can they charge me for a product I did not receive?
Got a free movie rental promo code, punched it in online and it accepted it. Went to rent a movie and said code was no longer valid. Contacted customer support and they said they never give out promo codes. Don't waste your time, you can rent movies everywhere else for cheaper and less hassle.
I've been using the app for a couple of months and on my boyfriend's birthday I purchased tickets on the app. When we got to the theater and I pulled up my tickets on the app the app said "card not charged" so we had to purchase the tickets at the theater. The next day we find out our card was charged. I called customer service and they said there was nothing they can do... FOR THEIR APP'S MISTAKE?!?! You will lose money using this app so I dont recommend at all
We rented a movie it never showed up but it took our money. We called and got the completely runaround! They act like this $5 movie will be coming out of their paycheck. Worst experience ever. We will not be using any of their services in the future. I recommend google play
Owned by Comcast and at&t... convenience fee. Outrageous. Enough is enough... that's why everybody wants to stream anymore
It's companies like yours
The customer service is horrible! Spoke with an agent and supervisor and they did not want to help in regards to my refund! They even disconnected me from the chat without me replying!
Just another unhappy Fandango customer here. Nothing new. No customer service, excuses, changing stories, and no one who cares about the customer. My strong advice is to go the theater to purchase your tickets and DO NOT USE Fandango.
Your better off buying from the actual theater. Fandango charges about double for the convenience fee.
Worst refund policy and poor customer service. The chat person will disconnect from talking to you, literally hang up on you. Do not use.
You can forget about getting any type of refund. It's been 10 months since I called. They said they would, but never did. Always telling me they would look into it. Dont use fandango.
After multiple communications and hours of time, I finally got a favorable response and was refunded the full amount. Facebook Messaging seemed to prove to be the most responsive / effective.
We bought our tickets, arrived just on time for our movie, but due to no act on our part, could not see the movie. There weren't enough seats for the 10 of us. Our unfortunate situation wasn't evident until AFTER the show time because as the show time approached, we were searching for seats, then we spent time petitioning the ticket office, then spend more time waiting for the manager, then more time as we waited for the manager to search the theater himself, and then tell us he was sorry that there weren't enough seats. I know your "policy" about refunds after the show starts, but this is an apparent and obvious exception. PLEASE REFUND ORDER # WF2T8SF
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members