FanaticsReviews 3,945

Second order placed with Fanatics. First time they shipped one of two items. They gave no notification as to why I did not receive both items and charged me for both items. Did not credit my card until I contacted them. Quality of "Retro" brand was good.

The second time I ordered 2 t-shirts again. Both ran very very small though I ordered the same size as all my shirts. The quality is very poor. Now they want $9.99 to ship back.

NEVER, NEVER AGAIN.

Buyer Beware! I have had multiple bad experiences with Fanatics. Do your homework. They have an F rating with the BBB and failing reviews on every site. Most recent was a preorder of football trading cards. They were shipped without packing materials and damaged upon arrival. Should be a simple fix…. But not with Fanatics. Tried to process a return thru their website but it wouldn't allow me. The site stated I needed to call in for this item. I filed a dispute with PayPal and uploaded photos of the damage. 48 hours later, they didn't even answer the dispute. I reluctantly called the main line. After providing all the information I was given another number and informed I needed to call Fan Services. This fist call was 7 minutes. I then called Fan Services and had to provide all the same information again. After going through everything again, I was told this had to be forwarded to another department and it would be 2-3 business days and additional instructions would come by email. This second call took an addition 15 minutes. I have over $400 of worthless product. This isn't a return because I changed my mind, they sent me damaged product. Their marketing of 365 days easy returns is false advertising. Buyer Beware. All the negative reviews are warranted. This company is completely incompetent.

Ordered a T-shirt for $18.50 plus $4.99 shipping. The shirt is too big and I want smaller size. They don't offer exchanges, just outright returns. They bill $9.99 return shipping and then I have to place a brand new order for the different size and pay shipping all over again. My $18.50 shirt ends up costing me $38.47! This is a total ripoff! I don't understand how they can stay in business with no exchange policy. You don't always know how a shirt will fit until you try it on. They need to charge less for return shipping and not charge to ship out replacement new size. I'm very unsatisfied! I may just donate shirt to Goodwill and save the hassle of doing business with this company at all!

I bought the Philadelphia Eagles face masks and I have proof they took the money out of my account. Yet when I log in to see about shipping it says no recent orders. I started getting advertising from them to my email too. There's no number to call and since I apparently have no orders there's no order # either. So basically I just gave this company $. Like I said I have account statements to prove they took the money from my account

The response from Fanatics in regards to my issue was satisfactory, a good save by customer service. I have edited my review to 4 stars, original review text is below.

I order 2 head wear items for a merchandise total of $44.98 with tax and shipping it was $50.88 for 2 items. I sized them using the charts on the fanatic website. The hat was way too large and the Knit hat fit weird so I sent them back. The site claims easy returns, of which they are right, what they don't tell you is you will be ripped off if you do. I was quoted an estimated $32 refund for my 2 items on the returns page. I wasn't happy but what could I do? It listed $9.99 would be deducted for return shipping which I knew right away was high (I ship things constantly at work I know the going rate for my box size and weight would be about 7.85 with UPS). I begrudgingly agreed and hit submit, only to find that the system generated 2 USPS labels going to 2 different addresses with one item in each box. They shipped to me together in 1 box for $7.99 FedEx. Okay, I said, that's why it was $10 return shipping for USPS its $5 per box. Boy did I get suckered. I just got my refund notices and it totaled $22. Yes, that's right, I was charged $10 on each box. So for an initial $50.88 purchase of 2 items I received less than half of my money back.

I have hands down never received worse customer service. I have made multiple purchases from Fanatics and their smaller sites, like shop49ers. This last order I placed on 5/1/20.2 weeks later the shipping status still showed "shipped" but had no ETA. I called FedEx, and they stated a label had been created, but that the package had never been sent/picked up. I called the customer service line and spoke to a rep who obviously felt she had better places to be. She was rude, completely unapologetic, and not at all helpful. She never once expressed she was sorry about me paying for shipping to get a product that was never shipped. She never once tried to give a reasonable explanation as to what happened. She simply said the item was no longer available. I was literally speechless and shocked. When I expressed she could credit me back and that this interaction has encouraged that I go elsewhere with my business she said "k" and hung up on me. When I called back to speak to a manager, someone answered, left me with silence for about 5 minutes, and when I didnt go anywhere, they hung up on me again. I have never been more shocked and turned off to a company before.
*update, after speaking to there online support chat, I was given an apology for the experience and given a discount code. Was also told they would escalate my complaint. Due to this, I am increasing my review.

Twice when I've needed to return a product to a Fanatics-owned or branded company I've had headaches making returns.

The first time was with a hat I bought through Fans Edge. I received it dented in an undented box. It had a very noticeable dent in the front of the hat above the brim. I was forced to call customer service for a return and got nothing but the runaround. I ended up being totally stymied in the return process and had to eat the loss. The hat was unwearable. A return was impossible. I concluded that the return process was deliberately designed to frustrate dissatisfied consumers. That one experience made me determined to never do business with Fanatics or Fans Edge again. However I ended up doing business with Fanatics again out of ignorance.

The second and most recent event was trying to return a hat I bought through Lids.com, another Fanatics company. I wouldn't have bought the hat if I had known Fanatics was behind it.

I didn't discover that until I decided I needed to make a return because the fitted hat was too large. There seemed to be an online return process, but the online entry would not recognize my email address or order number. That was an absurdity because I had an email from Lids.com with the order number. I tried three times, the second and third times absolutely verifying the accuracy of my data input only to get the same message as the first, which is that my email address and or order number were / was not recognized or associated with each other.

So I filled out the paper form that came with the order and mail the hat back. I paid postage on the return because it didn't come supplied with return postage or label. That was roughly five and a half dollars. When I received my refund, there was a big chunk missing, I assumed to a restocking fee. It was ridiculous. When you consider the original shipping price I paid plus the return postage plus the cost of the hat itself, I got back about half of my total financial input.

I will NEVER do any business with Fanatics or any company owned by or affiliated with them. I wouldn't have bought the hats from Lids.com if I had known Fanatics had anything to do with them.

I ordered a pair of SU sneakers $41.99 plus shipping from Fanatics on Sunday, May 3,2020. The initial email said I would receive them on the 19. Having paid for shipping, I thought that was a long time. I received another email a couple 2,3 :) days later with a May 12 date. I did receive them this morning 5/12/20 before 9:30 AM, FedEx. I am a female, size 11, however, to be safe, I'm glad I ordered the 12. They fit great. I was also concerned about the sole because I wanted some grip. I'm not disappointed. They are really cute, just as they appear. You can also change the laces of course to navy or orange if you want to be versatile-buy your own laces at any local store, they are not included... just a suggestion.

I ordered a basketball jersey in XL. It came in XL but with a +4 length added onto it. I am 6'3" and the jersey goes down to my knees as a result. After speaking with multiple customer service agents, they determined I am responsible for return shipping if I want to return it because it came in XL, thus they did not send me the wrong size. They did not take responsibility for their mistake! Her words were "our goal is to provide exceptional service" however, I told 3 or 4 of them a number of times that they sent me an item that is not what I ordered and doesn't fit as a result. As far as I am concerned, the length of the jersey falls under the category of "size". After two weeks deliberation, they decided it is the customer who should pay for their mistake. Will never buy from them again.