From the business
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 148th among Jersey sites.
Poor customer service that does not answer questions. Pretend to not understand any questions. Tried to change size of jersey to extra large with no luck.
I ordered a Tom Brady jersey as a gift in April and it still hasn't shipped. I'm bombarded with email blasts for marketing. Maybe a warning that the item won't ship until Oct prior to the purchase? Then try to get someone on the phone. They hide under the Covid excuse.
Good Afternoon, Timothy. Upon review of the order, we can confirm the item purchase is a special event item that has a scheduled ship date of Thursday, October 15,2020. This date is provided by the manufacture and is displayed upon purchase. We apologize for any inconvenience caused. Sincerely, Maribell
Ordered green bay packers face mask for my grandson's august birthday. They promised 3 to 5 day delivery at the time of purchase. The next day I received a e-mail stating the order would be sent out in 2-3 weeks. Now I received a e-mail that the order is further delayed. Never again from this company! You broke the heart of a little boy. Shame on you and your deceitful marketing.
Good Evening, Jon. We are truly sorry for any inconvenience caused. Please send us a message with the shipping address and email for further assistance. Sincerely, Maribell
I will never order from Fanatics again. I order 3 items and they want $9.99 for a return item on a Bills dress that doesn't fit. I bought an XL and the item runs small.
Hello Cheryl, thank you for your feedback! I am very that the didn't work out. Our number one concern is customer satisfaction. I have waived the return fee and email you a return label. You can print out the label and attach it to the package. The package can be dropped off at any local post office or FedEx store. It can take up to 10 business days to receive and process. You will receive a confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
So you get all excited about trying a new company saying you will get your items within 2 weeks is plan bull$#*!. I ordered in April 2020 and now they tell me end of October. Calling BBB tomorrow. Worst Ever..
Hello David, thank you for your feedback! I am very sorry about the delay of your item. Our number one concern is customer satisfaction. Great news! I see that they have just arrive and should be shipped out shortly. Once the label has been created, you will receive a shipping confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I was attempting it just exchange something and I was treated like I was stupid throughout it. She seemed annoyed the entire call and I was spelling out my email and she was like "what are you even saying" I asked a question later on in the call and she had this Attitude about it. I don't think I'll be bringing my business back to fanatics after that.
Hello Dylan, thank you for your feedback! I am very sorry about the experience you received you contacted us. Our number one concern is customer satisfaction. Unfortunately, our warehouse doesn't have an exchange policy. It will have to be returned for a refund and reordered for what you want. I have waived the return shipping fee. However, at this time there is system issues with generating a return label to email you. I have opened a ticket to have our Order Management Team send you one. You should get an email in 2 to 3 business days. If you have not received the label by that time, you can reference the ticket with the issue #2136503. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Bought two hoodies for $65 each and I ordered them a size larger just to be safe. The hoodies just barely fit and the quality is laughable. It looks like they took the cheapest sweatshirt they could find and crudely ironed on the team name and logo. It just seems like this is something you would get from a place like Wish or one of those other sites that send cheap crap that is not as advertised. Unfortunately I've been bit twice now by this company, I tried to return a World Series champions sweatshirt that had the wrong team on it, I sent it and was never refunded to this day.
Hello Nate, thank you for your feedback! I am very sorry about the quality of the sweatshirts. Our number one concern is customer satisfaction. Upon review, it shows that you have already generated the return shipping label. You can print out the label and have it attached to the package. I have waived the return shipping fee. The package can be dropped off at any local post office or FedEx store. It can take up to 10 business days to receive and process your return. You will receive a confirmation email. Unfortunately, I was unable to find any returns from 2018 that was received or refunded. Our would had to had been notified of any lost returned items within 90 days of the return if you have not received the refund. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Their graphics are garbage, and they've ruined sports merchandising by taking over pro sports merch sites. Full stop.
Hello Michael, thank you for your feedback! I am very sorry that you were disappointed with the quality of the item. Our number one concern is customer satisfaction. We have refunded you return shipping fee back to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Ordered $114.97 worth of merchandise a few days ago, received a "Thanks for Your Fanatics.com Order # xxxx" order confirmation, which was then followed by a separate "FanCash" earned" email thanking me for my order. Then received a confirmation of the $114.97 charge from my credit card company. A few minutes after that I received an email from Fanatics that stated "We have encountered an issue with your recent order... and your order has been cancelled. Please note we are unable to discuss order details via email..."
So I tried to complete the order again and the same thing happened. Now I have two pending charges of $114.97 on my AmEx card.
So after hunting for the hidden customer service phone number, I called and got a nice Indian woman on the phone (I confirmed she was in India) who couldn't help at all. After 20 min, she suggested I call back the next day during normal business hours. Ok thanks.
So I called the next morning and this time I got USA customer service who tried but couldn't help me either. She couldn't get anyone in the correct department to take my call, so instead, she said she would put in a ticket and I should hear back in 72 hours. Of course the discount code I have will expire by then. So basically i tried to give then my money like 4 times and no luck. The worst part is trying to reach someone in customer service, within a reasonable amount of time, who can actually help. I'm not impressed. Thankfully AmEx will ensure I am not charged. I googled Fanatics and see mixed reviews and too many complaints about inadequate customer service and people getting cheated. Who knows, but based on these reviews and my experience (system doesn't work, useless customer service, they cancel order yet still charged my credit card TWICE) I would stay away from Fanatics if I were you. Just sayin,
Hello Thomas, thank you for your feedback! I am very sorry but your order. Our number one concern is customer satisfaction. I am very sorry but you will need to speak with one of our Fan Protection Specialist regarding your account. They can be reached at 1-855-222-2564 and International customers can reach us at +1-904-383-3632. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
The return policy states 365 days, however the Returns are charged 1/3 of the price of the product, sales tax + shipping.
Hello Jon, thank you for your feedback! I am very sorry about the return policy. Our number one concern is custom satisfaction. I was waived the return fee. It can take up to 10 business days to receive and process. You will receive a confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Cristin was amazing. She is very knowledgeable about all the products. She. Went above and beyond to help me. I will definitely recommend Cristin to everyone.
Hello Jared, we are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
Fanatics just started adding a $1.99 handling fee to each order. I for one will never order from these morons again. Lets see if the new fee offsets the loss of customers. Guess the COVID-19 and fresh air fees can't be far behind.
Hello William, thank you for your feedback! I am very sorry that the shipping and handling fee. Our number one concern is customer satisfaction. Can you please private message us with your order number or email address? Sincerely, Julian
I made a purchase in June for an embroidered Tampa Bucs #12 Jersey for my husbands birthday. He just received news that he was cancer free and I wanted to get him something special. Fanatics was quick to take my money out of my account, no doubt. BUT here we are headed into October and I have yet to receive the purchase. A confirmation was never sent to me and I am so happy that I thought to screen shot it. When I go back to the site to check status, the log-in does not recognize my email address now. How ironic is that? It's dang near impossible to get a hold of a HUMAN when you deal with this place. All I want is what I paid for because the season has started and it would be nice for the June Birthday gift to finally get here. HORRIBLE HORRIBLE HORRIBLE CUSTOMER EXPERIENCE. I will never ever purchase anything from the site again!
Hello Esther, thank you for your feedback! I am very sorry that you haven't received the jersey yet. Our number one concern is customer satisfaction. Upon review of your order, it appears that this was a special event item which on our site mentions that this item will not ship until or before 1015/2020. This message will appear on our site several times during the process. Once on the item page and a few more time under the description of the item when checking out. It would've been highlighted in green. Please make sure when checking out that you are logging into your account. At the time of the purchase it was checkout as a Guest account. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I order a gift for my husband on this site and it never came I checked the website to track my order and it said my order didn't exist when I finally go ahold of someone they told me my order was sent back because the address was missing which is a lie because how do you even ship a items or submit a order if there is no address? Now they refuse to give me back my money until the item gets back to the warehouse of where they said they never shipped from? Doesn't make sense they know I don't have it give me my money back.
Good Evening, Amanda. We apologize for the inconvenience caused. Upon review of the order, it seems the street number is missing from your address. Once the package is received back to our facility a full refund will be processed. We are truly sorry. Sincerely, Maribell.
Same issue as a previous complaint. I ordered Green Bay Packer masks for my brother. Never got an order confirmation, and nothing shows on my order history at all, but the money came out of my account. About a month ago, I called to check on the order. They were able to find it, said it would be going out in a few weeks, and that they'd send me an order confirmation. I've had nothing but advertising emails since.
Good Evening, A. K. We would like to look into this further for you. Please send us a private message with your email and shipping address. We look forward to speaking with you. Thank you, Maribell.
We pre- order a new Bucs Tom Brady Jersey in April 2020 and we still do not have it, our shipping confirmation just updated and says estimated Sept 15 deliver, over a week after the season starts! Can't get a phone number to call, try a virtual chat, no response! I will never order a thing from this company again. Extremely disappointed!
Good Evening, Krus. We are truly sorry for your experience with your recent order. We will be happy to look into this for you. Please send us a private message. We look forward to speaking with you. Thank you, Maribell
Cristina was professional and courteous. She resolved the issue with the Hologram Verification in a timely manner. Her communication was excellent.
Hello Kyle, we are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
I had been on the phone with FedEx for hours trying to find my package, and they kept just brushing me off. I called your customer service, and spoke with Liz. She had my issue fixed within 15 minutes, and I'm so grateful for that. She was very kind, and it was easily the best customer service experience I've ever had. Thanks so much
Good afternoon, Shane. Thank you so much for letting us know how your experience was with one of our representative. We are pleased to hear that while there was initially an issue with your order, we were able to resolve it and make you a happy customer in the process! Thank you, Maribell
Awful customer service! I've ordered lots of sports fan shirts, sweatshirts, sweatpants, pajama pants ect from this site. Everything was fine when there was no problems. Then I placed an order for a phone case. The order was sent to my old address, like an address from over 7 years ago. I on average place an order 2-5 times a year, so I'm very confused on why it was sent to the old address. First off, there's no CR phone number listed on their site. You have to do a live chat, which is a pain with long wait times. When I explained what happened they said there was nothing they could do, like nothing. They just stopped responding to my live chat messages! They have sales and discount codes all the time. I was disappointed that couldn't even offer me a free shipping code, or a discount code to help me out for being a valued customer. They just completely didn't care!
Hello Erin. We are so very sorry that you never received your order. We will be sending you an email to better assist you with this. Please be sure to check your junk folder for the email as well. Please allow us just a few moments to get that sent. Sincerely, Karmen
This is the second time I have ordered shirts from Fanatics waited forever for them to arrive only for the graphic to be crooked on the shirt. One happened years ago on a Chicago Cubs world series champions shirt and now on a Seattle Kraken shirt that I had to wait forever for as a pre-order. Finally it came last week and the graphic is completely crooked. I swear Fanatics just tries to churn out product as fast as they can and don't even look at what they are doing.
Hello Eric, thank you for your feedback! I am very sorry that the shirt was defective. Our number one concern is customer satisfaction. Can you please private message us if you want to have the shirt reshipped? Sincerely, Julian
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good Afternoon, Ronald. Unfortunately, when an order is placed we are unable to alter the size. For further assistance, please email us at customerfirst@fanatics.com. We look forward to speaking to you. Sincerely, Maribell