Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
Fanatics has a rating of 1.7 stars from 3,945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 148th among Jersey sites.
Fanatics is the worst! I'll never order from them again. I ordered an event shirt in early September for my young grandson's birthday which was the end of September. The shirt didn'tt arrive until October 7th and they sent the wrong size. They replaced the shirt which arrived today, October 20th, and again they sent the wrong size. Of course the shirt is no longer available and my grandson is very upset. They offered me a 30% off coupon but it won't work on the new shirt he picked out and they refused to do a manual adjustment, but offered expedited shipping on the new shirt instead. Whoopee! Not what I call good customer service! I ended up ordering the new shirt on Nike at a better price, free shipping and a much quicker delivery date.
I honestly never write a review but this was the last straw for me and I just had to do it. It appears that Fanatics believes that as they grow bigger as a company that they can treat their customers like garbage, I guess this is how you act when you fell as if you have a monopoly on the market.
The other reviews on this website DO NOT lie. I have been ordering from this company for many years and have put up with late deliveries, wrong products being sent, crazy shipping fees and exchange rates, but I have always been loyal. The customer service has never been great but was at least adequate in the past and they would eventually listen to your concern after a few attempts and some reasoning.
However, if you are buying Internationally, DO NOT DO IT. I live in Canada and my most recent purchase of around $120 came out to roughly $210 dollars with the exchange rate and the over $55 dollars of shipping and tariffs. Even still, like a sucker I put up with this because if you want NFL and NCAA gear it is the price you pay when you live in Canada and the local stores do not carry as much stock in ways of these items.
The reason for this terrible review though is regarding the purchase I made prior to this one which I just received yesterday, which was to be given as a Christmas gift, the shirt size normally ordered is XL or maybe XXL if it is a slim fitting item for this person. However, the item we received was an equivalent to a 4XL size if not even bigger and would not come close to fitting the recipient of the item, as it would almost fit like a dress. When contacting Fanatics Customer Service for over an hour and dealing with four separate representatives, two of which disconnected from the chat, all of them refusing to provide me with a fair solution. They wanted to refund me for the item and have me repurchase it with new shipping costs while also requiring me to cover the shipping costs of returning the item in question, furthermore, while also losing the money for the original shipping and tariff fees. So sorry for the long winded review, but long story short, please save your money and do not give it to this company. Buy local or support a mom and pop small business that will provide you with far superior better customer service. I will NEVER again purchase from this company after spending thousands over the years with them. The reviews on the internet do not lie everyone, they have four reviews that I know of rating them 3.7,3.4,1.6,1.3, respectively and this many people cannot be wrong or it cannot be a coincidence, which I know from experience now to be true. STAY AWAY! Do yourself a favor and save your money and your frustrations, you will be happy you did! The absolute Customer Service
Didn't receive my order in over a month, never got an email with any updates or answers to any emails I sent. When I did get ahold of them they said my order was returned stating "undeliverable " when in fact fedex has delivered many packages to my home" took forever to get a refund. This company plain & simple are HORRIBLE
Horrible company. Absolutely no reason to even attempt to receive something from them. 2 months later and shipping still pending. Told it should ship soon multiple times. Worst experience ever.
So I placed an order for a personalized Dodger shirt for my dads birthday in November. It allows you to see what it looks like prior to purchasing. It was the pretty Dodger blue, the letters were big so I was like great. I placed the order and I received it within a decent time, I had waited a few days to open it but once I did, I was soo disappointed. It looks nothing like the picture. Granted I ordered a 3XL which measures 30" in length. Out last name has 10 letters so you would think 3XL plenty of room... well, they only used 9" to put our last name. The color blue is even off, it looks cheaply made and it even looks like it has some type of spots on the front that I just noticed when taking the pic. So the packing slip doesn't have a phone number, you go to the site and it tells you to chat with one of their reps after going through all that, they finally gave me a number to call, I talk to the rep and it was like a too bad so sad, after trying to get a sup with her which she refused when prior she kept on placing me on hold to talk to her sup, now no sup avail. I told her I would hold she refused and disconnected. Called back got a hold of someone didn't want to tell the story over and asked immediately for a sup finally after some back and forth with the rep and being on hold I was able to speak to a sup. Pretty much, it's personalized so I can't return it. They can't have another one made because they said it would look the same and then I asked for a full refund and the sup had to send to another dept and they would call me within 72 hours. The sup couldn't give me a direct # or even his employee # all I got was his name Joseph. I wish I would have read the reviews sooner because now I spent money on a cheap tacky looking shirt because Fanatics false advertised the merchandise and are now not willing to fix it. I will NEVER order from them again.
Ordered masks on July 2nd. Received confirmation and order number with expected delivery date of July 15th. Kept checking status. Received but not yet processed all the way until October 10th. Now no previous orders in history. Can't call. Live chat keeps texting pick a subject no matter what option you choose. I want my $32 refunded but guess I just learned a valuable lesson on scams. Have talked to several others that never received their mssks
The ny giants have one color blue they where, on fanatics the ny giants slayton jersey has 2 blues to pick from, this is terrible they are selling 2 shades of blue jerseys n the giants only have 1 color blue for current players. Meaning someone is going to get the wrong color that's not right. That mean I either received the wrong color when I ordered it and to make it worse the jersey came with no tags
I would give a 0 star if that is possible. I have ordered a product on September 27th and after a delayed shipping it is about to get delivered on October 16th. On 16th, the shipment was returned back saying it is incorrect address which is not. I have called up fanatics customer service and they said they cannot help me anyway except asking me reorder the product which will take a month more to get delivered. They couldnt even provide the right shipping information inspite of being the point of contact. Very very poor customer service
Good Morning, Venkata. Our deepest apologies. We would love to look into this for you. Please send us a message for further assistance. Thank you, Maribell
First order should have been free shipping, called and they said they would credit the $9.00 which, after a month, they have not. Second order, I have not received any updates after two weeks. Just called and they told me one of the items was on back order and the other item had shipped. It would have been great if they had emailed me with updates. As of right now, I have received nothing from my order placed two weeks ago.
Soo disappointing
Soo disappointing. I will never shop here again. I thought since it was supposedly "official" I would get much better service. First jersey; too big. So, I decided to return and get a smaller size. 100 days to return-ok, great! I returned it immediately. A $10 charge for a return label? (guess I'm used to amazon policy). Reordered, get an email (posted Wed., 10/14 at 3:34am) saying "delivered, Tues. Oct 13". Odd. I didn't get any package. Checked site, it said delivered Wed., Oct. 14. Still odd. I checked mailbox, front door-nothing. Called Fanatics- FedEx picked it up and then delivered it to the USPS—I still have to wait another 9 days for delivery! The first time I ordered it took 10 days total. Now it's 14? I have already had HORRIBLE delivery experience with Fedex AND the USPS recently, (packages lost arriving weeks later, package delivered to house across the street), so I was not really thrilled about the fact that those 2 entities were handling the package. Never again.
Good Morning, Vickie. We are truly sorry for your experience. We would like to look into this further for you. Please send us message for further assistance. Thank you, Maribell.
Cristin was terrific. Wrong items were sent to me. Cristin fixed the problem and did everything to make me. Asset to your company. Will continue to shop Fanatics.
Hello Lisa, we are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
I ordered a women's small fleece pullover. What I got was a men's large although the tag said small. Also, the body of the pullover was supposed to be one shade of grey and the arms another shade. One arm was dark and the other light. Now I have to pay $10 to ship this horrible product back to them? You can't reach any help by phone or the chat line. DO NOT EVER BUY A PRODUCT FROM FANATICS! They ship crap to you and then collect $10 on returns.
We truly apologize for this issue Ms. Patty. We have waived the merchandise return label fee on this order. You will not be charged to send something back in that was our fault. We ask that you allow us the opportunity to correct this issue and private message us for further assistance. Sincerely Amethyst
I ordered a mesh, trucker style hat recently that was a Fanatics branded item that I was really disappointed in for the quality. The mesh part feels like fishing line and is bright white that bends oddly. The front of the hat is very creased and doesn't fit right when wearing along with an oversized logo. I ordered a very similar hat from Fanatics but a New Era brand and it was great. Their ordering experience is easy and shipping is fast but the branded products are not worth it in my opinion. Worse is now I have a $9.99 return fee to send this back, even when I bought a new item.
Hello Stephen, thank you for your feedback! I am very sorry that you were disappointed with the hat. Our number one concern is customer satisfaction. I have waived the return shipping fee. You can print out the label and attach it to the package. The package can be dropped off at any local post office or FedEx Store. It can take up to 10 business days to receive and process. You will receive a confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered 3 Vegas Golden Knights T-shirt's in April. Loved the shirts till they were washed. They were only worn a couple times because the weather warmed up, into the 90's so black was not ideal color to wear. I washed them the other day, hung them to dry so they wouldn't shrink. Went to put on the long sleeve the other day, tiny holes in the front of the shirt! I looked at the other two, holes in them to. Called company this morning and they will do nothing cause it's past the 3 months! So if you order from this company, beware! Very cheap material, and no help if it's defective! Very disappointed since it says returns 365, that is if it's never worn, tags still on, in excellent condition and receipt, packaging from company!
God Afternoon, Teri. We are truly sorry for any inconvenience caused. We will be happy to look into this further. Please send us a message for further assistance. Sincerely Maribell.
I was iffy on ordering because of some bad reviews and we got advertising from tv but I was impressed they delivered in 2 days as promised I will be ordering from them again thank you for keeping your promise and having good quality clothing
Hello Norma, we are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
Worst company to deal with. No return call, bad return policy, they even charge you a restocking and return label fee. Item was not received in time
Hello Albert, thank you for your feedback! I am very sorry about the return shipping fee. Our number one concern is customer satisfaction. I have waived the return shipping fee. You can print out a label and attach it to the package. The package can be dropped off at any local post office or FedEx store. It can take up 10 business days to receive and process. You will receive a confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered White sox playoff gear from fanatics since i got an Email saying "get your playoff gear in time for playoffs" so i order it the day the sox make it to the playoffs and get 2-4 day shipping then after i purchase it, it says it wont arrive till October 8th? Playoffs more than likely will be done for the sox by then? So why have the gear? Terrible on their shipping days.
Good Morning, Tyler. Upon review of the order, we can confirm the item purchased was a special event item that had a scheduled shipping dated. This date is stated under the items description, check out and in the order confirmation. We are truly sorry for any inconvenience caused. If you are no longer interested in the item, please message us for assistance. Sincerely, Maribell
I ordered for a customised Arsenal shirt which was suppose to be delivered next month but unfortunately two days after the order was placed I was sent a mail that the order wont come at the scheduled date until further notice. I was given the option of cancelling the order if I couldn't wait endlessly but to my surprise my order is in the category that can not be cancelled.
The company also charged me $229 as against $168 which is the price on the invoice.
So when am I going to get my shirt? Is this not daylight robbery. Reaching your customer care has been difficult. I regret patronizing you.It was my first time and I had a bitter experience.
Michael Akinremi from Canada
Good Morning, Michael. We are truly sorry for any inconvenience caused. Upon review of the order, we can confirm there was a delay in receiving the inventory. For the inconvenience, we have refunded the shipping charges. In regards to the amount charged, we can confirm only what was authorized at checkout was accepted from us. The conversion fees are charged from your financial institution. Thank you for reaching out, Maribell.
Cristin goes above and beyond to make sure you have the best service. I had a Clemson mini helmet case that was cracked upon receipt and she made the return and the new one replacement extremely fast and easy: The company needs a lot more Cristins. In fact every company needs a Cristin!
Hello Gary, we are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
Delivery said 3-7 days. After purchase, the receipt email said 15 days! On top of that there was a warning that the date of 15 days may be delayed because of COVID. Way beyond pandemic issues, bad business.
Hello Ryan, thank you for your feedback! I am very sorry about the shipping time frame. Our number one concern is customer satisfaction. Upon review, the item that was purchased is a made on demand item. Production of item doesn't begin until after the order is placed. On our site, it will inform the customer that it can take up to 4 business days to complete and then it will ship by whichever shipping method that was chosen. It doesn't necessarily mean it will take that long to complete. Once the label has been created, you will receive a shipping confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Answer: I have no experience ordering from Australia so I'm afraid I will be of no help. I do agree that the holiday will add a little extra time but I don't believe it's as bad as everyone is saying. I don't know why I had such a good experience with them when it sounds like everyone else is angry with them. I'm curious to see how it goes for you.
Answer: Good luck. I just kept getting stupid answers until I filed a BBB complaint. Then I got instant satisfaction.
Answer: Hello Timo, Thank you for your feedback. We appreciate your business! Mike, Shannon, and Brad -- We would love to have an opportunity to work with you each regarding your less-than stellar experiences. Please provide your order numbers so that we may research and work on resolving your poor experiences! We value each of you and hope you will give us an opportunity to make this right.
Answer: No kidding. These fools are liars and thieves. They literally have fulltime dedicated employees who monitor sites like SiteJabber to provide responses to all the well deserved, nasty Fanatics reviews. It is entirely likely that any and all positive reviews touting their customer service are internally generated by their own employees. Write letters to your licensing body whether it be NFL or MLB and let them know about Fanatics and their FRAUDULENT and DECEPTIVE business practices. Fanatics should be glossed as Fraudnatics. BUYER BEWARE!
Answer: Hello, Thank you for reaching out to us. When an item is found to be out of stock the money is refunded back to the original form of payment. In addition, we issue a store credit on top of this for the inconvenience.
Answer: I would not worry to much about the negative feedback. You should get your items delivered to you with no problem. It might take a little time to be delivered but I had no problems with fanatics.
Answer: Please provide us with the contact information we can best reach you with so that we can pass this along. Julia.
Answer: Thank you for your correspondence. I am very sorry that you had this issue with the item. If you could please private message me your order number so I can take a further look?
Answer: Hello, thank you for reaching out. Upon reviewing your orders should arrive no later than December 13,2017.
Answer: Thank you for reaching out Michael. Refunds can take 2-7 business days for the refund to reflect back on the form of payment that was used at checkout. Thanks, Cayla
Hello Karen. We apologize but your order was cancelled the same day it was placed because we were unable to verify your information. Sincerely, Karmen