Sharon B.

First order should have been free shipping, called and they said they would credit the $9.00 which, after a month, they have not. Second order, I have not received any updates after two weeks. Just called and they told me one of the items was on back order and the other item had shipped. It would have been great if they had emailed me with updates. As of right now, I have received nothing from my order placed two weeks ago.

I ordered flowers for my 87 year old mother's birthday a week in advance from Florists.com. The day of her birthday came and when I tried to track the order, it said "In the works". When she did not receive them by 8 pm (which is when they guarantee them, but really too late IMO), I contacted them and they said they would look into it. It is the next day and still nothing from them. Next time, I will call a local florist directly and skip the middleman.